Upon arriving for a social event for a day & evening, us and our friends were greeted at reception by the owner stating we were early; then he told us off as our friends bedroom wasn't ready (even though they'd been told via email it would be). Nice welcome.
The place is filthy, cluttered and awful. Its not 'eccentric' or 'quintessentially english' its just downright grubby. The house needs a good clean and the owner a course in customer service. The carpets are dirty, there is junk everywhere filling every available space and it is dusty and full of cobwebs.
The service is just downright terrible. How anyone can treat paying customers in such a rude and abrupt way is beyond me in this time of recession when good hotels and b&b's are struggling.
The worst part though (yes it does get worse) is that they don't have a cash policy (!!!)...because apparentley they said "people steal money". So all of our party had to put credit cards behind the bar and a 'tab' was set up. However when we asked how much a drink was they couldn't tell us!!!!!! So basically we were ordering drinks, they had our credit cards and we had no idea what we were being charged! We weren't getting receipts or having to sign for anything - madness!....and I am not sure this is even legal?
My husband and I didn't stay there long, we felt so uncomfortable - so we got a taxi home early. All of our friends felt the same. We will never return.
If you like good service, a nice atmosphere, a good time, good food - then DO NOT go here. Waste of money.
- Official Description (provided by the hotel):
- Magic & Romance. A hotel and restaurant with a difference yet remaining quintessentially English. 8 en-suite bedrooms including an en-suite room in a garden tree for pure romance. A restaurant with a gourmet menu, utilizing locally sourced beef, lamb & chicken. Fresh fish daily. Food preparation sympathetic to food intolerance. A relaxed atmosphere with music from the 1930's -1940's. This is truly a fantasy dream world. ... more less
- Also Known As:
- Frogg Manor Hotel And Restaurant
- Frogg Manor Chester
- Frogg Manor Hotel & Restaurant Chester, Cheshire