I've never felt compelled to write a review before but my recent stay at Frogg Manor has driven me to it. We'd been looking forward to our night in the Lady Guinevere “suite” for some time. It is a tree house which we thought would be great fun. The previous reviews on Tripadvisor only added to our anticipation of a wonderful weekend away.
Unfortunately everything started to go wrong when we got to our room where there were numerous very dusty old cobwebs to accompany the dusty books and ornaments. There was also dirt in the extractor fan and round the shower, unvacuumed carpets and to top it all off a collection of dead flies and insects on every windowsill.
We went across to the main hotel looking forward to dinner. We had a drink in the lounge which was rather dusty but we over looked that as our second drink arrived (wrong order). Another couple there also ended up with the wrong drinks and the wine they ordered for dinner didn’t arrive until starters were finished as it hadn’t been chilled.
All this isn’t so bad but the conservatory we ate in hadn’t been cleaned for months. Bits of old food, more dead flies etc. scattered around the floor and windowsills. It also felt damp in there. The water glasses were filthy. When my starter arrived there was a dead wasp in it. Wishing we could escape we ploughed on and finished the meal which was average and totally overpriced. £42 for 3 courses. The coffee which is £4 per head is served back in the dusty lounge and you help yourself (we didn’t bother).
If the hotel and restaurant are happy for us to see what we did I dread to think what the kitchen is like. We were up at the crack of dawn having not really slept and woken early as the broken blind let light in. We wisely skipped breakfast. I couldn’t face stepping in to the conservatory again and trying to smile past the dirty glassware.
We love different and quirky and the owners openly say this hotel isn’t everyone’s cup of tea but I don’t know anyone who would enjoy a side order of curried wasp, dusty cobwebs and dead flies at every turn. The owner has made some rather ridiculous responses to negative reviews on this site previously stating that you should expect cobwebs in an old property and not apologising for swearing at guests. This is the worst hotel and restaurant I’ve ever been to. Avoid this place at all costs.
- Official Description (provided by the hotel):
- Magic & Romance. A hotel and restaurant with a difference yet remaining quintessentially English. 8 en-suite bedrooms including an en-suite room in a garden tree for pure romance. A restaurant with a gourmet menu, utilizing locally sourced beef, lamb & chicken. Fresh fish daily. Food preparation sympathetic to food intolerance. A relaxed atmosphere with music from the 1930's -1940's. This is truly a fantasy dream world. ... more less
- Also Known As:
- Frogg Manor Hotel And Restaurant
- Frogg Manor Chester
- Frogg Manor Hotel & Restaurant Chester, Cheshire