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“Dead flies and dust for a small fortune”

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Frogg Manor Hotel & Restaurant
Ranked #37 of 45 Hotels in Chester
Reviewed 12 October 2010

I've never felt compelled to write a review before but my recent stay at Frogg Manor has driven me to it. We'd been looking forward to our night in the Lady Guinevere “suite” for some time. It is a tree house which we thought would be great fun. The previous reviews on Tripadvisor only added to our anticipation of a wonderful weekend away.

Unfortunately everything started to go wrong when we got to our room where there were numerous very dusty old cobwebs to accompany the dusty books and ornaments. There was also dirt in the extractor fan and round the shower, unvacuumed carpets and to top it all off a collection of dead flies and insects on every windowsill.

We went across to the main hotel looking forward to dinner. We had a drink in the lounge which was rather dusty but we over looked that as our second drink arrived (wrong order). Another couple there also ended up with the wrong drinks and the wine they ordered for dinner didn’t arrive until starters were finished as it hadn’t been chilled.

All this isn’t so bad but the conservatory we ate in hadn’t been cleaned for months. Bits of old food, more dead flies etc. scattered around the floor and windowsills. It also felt damp in there. The water glasses were filthy. When my starter arrived there was a dead wasp in it. Wishing we could escape we ploughed on and finished the meal which was average and totally overpriced. £42 for 3 courses. The coffee which is £4 per head is served back in the dusty lounge and you help yourself (we didn’t bother).

If the hotel and restaurant are happy for us to see what we did I dread to think what the kitchen is like. We were up at the crack of dawn having not really slept and woken early as the broken blind let light in. We wisely skipped breakfast. I couldn’t face stepping in to the conservatory again and trying to smile past the dirty glassware.

We love different and quirky and the owners openly say this hotel isn’t everyone’s cup of tea but I don’t know anyone who would enjoy a side order of curried wasp, dusty cobwebs and dead flies at every turn. The owner has made some rather ridiculous responses to negative reviews on this site previously stating that you should expect cobwebs in an old property and not apologising for swearing at guests. This is the worst hotel and restaurant I’ve ever been to. Avoid this place at all costs.

  • Stayed: October 2010, travelled as a couple
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1  Thank Breaks_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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67 - 73 of 116 reviews

Reviewed 24 September 2010

We stayed in the treehouse which is even better in real life than the pictures indicate on the hotel web site. A stunning room, fabulous experience and we can't wait to go again.
The restaurant is a gastronomic delight, by dar the best we have had this year. the owner, Mr Sykes, is fully conversant with even the most demanding dietary requirements; we needed Gluten Free and we had no problem choosing from the menu. If we could give it a mark out of ten we would give it twelve, it was that good.
A thoroughly memorable experience, comfort, old England, quirkiness and fine food and wine. Hats off to Mr and Mrs Sykes.

  • Stayed: September 2010, travelled as a couple
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Thank oilycar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2010

An unforgettable experience. John Sykes and his family have created something wonderful, weird and completely original in this hotel and restaurant. If you have a sense of humour, a soft spot for a drink, and an open mind, then this is a place you must visit. If you don't, then spend your money at a luxury airport hotel. I'm not sure it's a place we could go back to though, only because it would be difficult to replicate the evening we spent here, and we might be disappointed. Sound intriguing? It is. Go on, live a little and visit the Sykes, for an alternative view of hoteliery, and life...

  • Stayed: August 2010
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Thank MooeyWirral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2010

Frogg manor probably won't appeal to everyone, but if you like something different you've got to give it a go. You will either love or hate the owner/chef/concierge/ waiter/barman/scholar that attends to all your needs. We thought he was great. The bedrooms are fantastic, full of acharacter and very comfy. The food is fresh, local and very tasty. two thumbs up!!

  • Stayed: February 2010, travelled as a couple
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1  Thank Stockytraveller1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2010

Over the past 35 years I have visited many of the most famous restaurants up and down the country. I found the food here to be outstanding. Easily the best meal I have had in the Chester area with the exception of the Simon Radley at the Chester Grosvenor. Sure the dining room may not be everybody's idea of luxurious and a lot of money could be spent on updating the premises but this is presumably how they like it. The lounge to which you return for coffee is very comfortable and full of interesting pieces and pictures. Just going for a meal we didn't see the bedrooms but if you want a great meal don't hesitate. I also used the Hi-Life card and there was no adverse comment as mentioned by one or two people - I think that would just be the owners idiosyncratic sense of humour in any event without any harm meant. We found he and his partner to be very pleasant after the meal when he had a bit of time available.

  • Stayed: July 2010, travelled with friends
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1  Thank MoreOverweight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2010

My words cannot describe adequately just how amzing this place is. We had our wedding here on a beautiful March day....the weather was very kind to us and so at the last minute John agreed for us to get married in the garden area.....it made our day.
The food was absolutley incredible and John and his team looked after us and our guests in his usual way....ensured it was a perfect meal.
I believe they do perhaps a wedding a month, we were so lucky to get the venue only booking about 2 months in advance, the right amount of room for our party of 42, and something for everyone.
It was a fun evening with John, Charlie and the staff joining in......Up until 5am, danced until we could dance no more.
ALL our guests loved the quirkiness and the unusual rooms. We had the Wellington suite and its secret door ensured everyone had to have a look...we used all the rooms and there was not one complaint just praise.
Thanks so much John and team for the best wedding, it was laid back yet organised, fun yet class and we would not have changed a thing.
Rachel and Peter Ford.

  • Stayed: March 2010
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1  Thank aestheticnurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2010

After reading the reviews prior to visting Frogg Manor for dinner I was both intrigued and excited. Despite all of the bad reviews in a number of areas the positive throughout was how good the food was. The food was average with the exception of the starter which was pretty impressive. The interior of this place is quirky to say the least and I did feel comfortable however I can only say that certain areas are rather in need of an update and despite being told how fab the bedrooms are I'd not have felt comfortable knowing that I was going to sleep in this place. When you drive into the grounds the hotel looks tired and in need of some good old TLC. Apart from the starter and some interesting Froggs the best thing about this place is the resident pooch, think her name was Bubbles, who was adorable. Not a place I'd return too however you have to try it as it might just be for you!

  • Stayed: May 2010, travelled with friends
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1  Thank W0lfy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Frogg Manor Hotel & Restaurant

Address: Nantwich Road | Broxton, Chester CH3 9JH, England
Region: United Kingdom > England > Cheshire > Chester
Hotel Style:
Ranked #37 of 45 Hotels in Chester
Price Range: £71 - £270 (Based on Average Rates for a Standard Room)
Number of rooms: 8
Official Description (provided by the hotel):
Magic & Romance. A hotel and restaurant with a difference yet remaining quintessentially English. 8 en-suite bedrooms including an en-suite room in a garden tree for pure romance. A restaurant with a gourmet menu, utilizing locally sourced beef, lamb & chicken. Fresh fish daily. Food preparation sympathetic to food intolerance. A relaxed atmosphere with music from the 1930's -1940's. This is truly a fantasy dream world. ... more   less 
Also Known As:
Frogg Manor Hotel And Restaurant
Frogg Manor Chester
Frogg Manor Hotel & Restaurant Chester, Cheshire

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