This hotel is my 'home from home' when in Chester. I have recommended it before on Tripadvisor and have had several stays since then, all up to standard.
This time I received service above the call of duty when I arrived with a suitcase minus its handle, thanks to British Airways. Two repair shops in town couldn't make a simple 'get me home' repair by putting on a temporary handle (all it needed was a drill and a piece of cord or cable.) When I mentioned this to the ever friendly and helpful reception team they had it whisked off to their workshop and 15 minutes later I had it back with a very professional looking and sturdy handle bolted on to it - far better than expected. Not only this, but the gentleman who did this wouldn't accept anything in return.
Outstanding service, but that is the hallmark of this hotel, along with comfortable rooms, great location, and excellent food. As always, I look forward to, and have already booked, my next stay there.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, TripOnline SA, Ebookers and Evoline ltd so you can book your The Mill Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Mill Hotel Chester
- The Mill Hotel Chester, Cheshire