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The Mill Hotel
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Reviews (1,644)
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Reviewed 25 March 2013

We stayed here for two nights last week end. Our room was on the fifth floor, it was compact with a double bed, good flat screen television and tea and coffee making facilities. The bathroom was very small with a toilet squashed in behind the door. The shower was over the bath with very poor power and having long hair, I struggled to rinse it. The bed seemed to be very small and was not the most comfortable bed I have slept in. On the plus side, the staff were very friendly and helpful. The breakfast was good and the evening meal was exquisite, one of the best meals I have had and certainly top class especially for a hotel.
The bar downstairs is very noisy and busy so we took our drinks into the residents lounge, pity there wasn't a bar in there as we had to go downstairs to the bar every time we needed more drinks.
There was a disco on on the Saturday night after the dinner which was very good playing lots of good old music!
I would definitely stay at The Mill again but would book a better room. At the time of booking I was not aware that there were different room grades and we just happened to get the basic which as I said was not too good.
There is a spa here which is free for hotel guests to use.
There is a good atmosphere in this hotel and would reccommend it to anyone providing they book one of the better rooms.

Room Tip: Do not get one of the basic rooms. Ask for a room overlooking the canal.
  • Stayed: March 2013, travelled with friends
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Thank BrawLass51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2013 via mobile

I must start by saying that we would consider staying here again as the hotel offered a great location for our long weekend to explore the lovely chester.

We had a few niggles that weren't big enough to spoil the stay but cumulatively brought the overall impression down

We did have a great stay in chester despite the almost non stop rain; highlights include chester zoo, a walk round the city walls, a great meal at the brewery tap and some leisurely pints at the very nearby old harkers arms.

I'll start with positives
Great location & free parking
We had a large room, comfortable bed
Tv, tea, coffee biscuits etc
Great bar with local ales and open late (we had no noise disturbance as other side of the hotel)
Decent spread at breakfast
All staff very friendly even ensuring they posted a forgotten item of clothing (£5 charge)
Unfortunately didn't get to use spa as forgot swimwear, but looked good

Some of the niggles
Breakfast room extremely hot, despite it being near freezing outside and fans blasting out
Decor is very tired and could do with a revamp
We had a blocked bath so didn't drain whilst showering
Poor quality toiletries; the shampoo provided was so watery
Plug sockets were temperamental; both my partner and I had different sockets where one night it charged our mobile fine and the next didn't (yes, checked switched on, just didn't work!)
Despite playing around with the radiator there were times it got far too hot in the room
Was a stain on the sheet

To be fair, we didn't raise these things and I'm sure the staff would have done their utmost, but each little thing felt a bit moany, it's only upon reflection that they add up. We did pay £85 a night so it's not a completely budget hotel and perhaps expected a bit more.

  • Stayed: March 2013
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Thank Salamber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2013

We checked in on 21st for a three night much needed break. Reception was quick and much to our disappointment were allocated 310 this was a very small shabby double with a low ceiling beam that my 6ft husband had to duck under also you had to walk sideways to get past the bottom of the bed! We requested an alternative room and were changed to room 432 which was over the bridge in the newer part without any hesitation by reception. This room was much bigger with a king size bed a lot cleaner and had a view over the canal...and for no extra charge! We had dinner in the restaurant on Thursday night that was advertised as 14 pounds ..but be aware this is for two courses only anything extra is charged. To be honest the food was good
and the service quick I felt a bit rushed but they will slow it down if you ask. The rooms as on previous review s very hot we slept with the radiator off and Windows open. Breakfast is quite good but repetative same items every day but hot and quite well cooked.We had a bar meal on the Friday very good ...the food comes from the same kitchen and the atmosphere there is busy and relaxing.These meals are good value .sandwiches good too! The hotel is very well placed for visiting Chester a few minutes walk and you're in the town...the spa looked very nice but we didn't use it during our stay so l can't comment. Dinner dance on Saturday ....food good but be aware this is actually a disco that starts at 10 pm and goes on till late not really a dinner dance in all senses of the word!

Overall this hotel is well located but needs updating and some staff slightly indifferent when problems brought to their attention....one last thing check your bill carefully before you pay for mistakes....


  • Stayed: March 2013
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Thank margwalesWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2013

For a twin room 401 is perfect,no banging doors,completely restfull night which I find hard to achieve nowadays,although overlooking both canal and dual carriageway the only noise is with the window open.Excellent WiFi,skype no problems,ironing facilities,tea & coffee, hair dryer ,bigger than average tv,nice desk and two chairs ,full bathroom and shower over bath,not the poky stuffed in corner addon as in many hotels today.The only very slight niggle is the squeky floor which I hope doesn,t annoy the people below.

  • Stayed: March 2013, travelled with friends
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Thank Doug B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2013 via mobile

My wife booked us 3 days in Chester and chose this hotel as not far from station and with the added bonus of spa facilities, upon arrival reception was quick and we were given a room on 5th floor .room was small very small bed bathroom and other facilities a bit dated but we were after relaxation and time together so it was ok by us , restaurant a bit stuffy and old fashioned for us so chose a local curry house instead , next day breakfast was good ( everything fried though ) not a bad selection but the bacon on offer was still making animal noises it was that lightly done. Had a hen party on our floor and to be honest was glad when they left , visited the spa facilities twice and enjoyer them a lot , our stay included a Sunday and if you wanted a lie in on the morning forget it . Room cleaning staff have a busy job but the noise from TVs and mobiles and staff having a chat outside the door and constant knocking to see if room was to be cleaned followed by a phone call to check the same was a bit tedious to be honest and didn't impress the wife , bar facility looked good busy while we were there as Wales vs England on tv. Reception staff on checking out didn't ask if we had enjoyed our stay , would go back to Chester but maybe a different hotel

  • Stayed: March 2013
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Thank StockportRacca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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