We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Needs a Head chef.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Crowne Plaza Chester
Ranked #10 of 44 Hotels in Chester
Certificate of Excellence
Blackpool, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Needs a Head chef.”
Reviewed 16 February 2012

My wife and I have just had a one night stay in the Crowne Plaza for valentines day.On arrival we were greeted at reception and given the room that we requested, the reception staff could not have been more helpfull. Room was clean and well equipped. All staff that we met I would give 10 out of 10,The downside the restaurant food terrible. But after complaining about this the management did agree to a no charge for any food and and waiverd the car park fee.It really does need a head chef who can control stock and Quality.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JGC616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,597 reviews from our community

Traveller rating
    747
    588
    177
    48
    37
See reviews for
236
867
36
210
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (287)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Newcastle-under-Lyme, United Kingdom
Level Contributor
153 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
Reviewed 14 February 2012

This break was a Christmas present for my husband and I from our daughters who wanted us to have a romantic weekend away! Although we arrived at the hotel hours before check in time we were allocated a room immediately. The receptionist was fantastic, not only efficient but so willing to ensure that we were given a room that met all of our requirements. We had a king size bed (which was truly enormous) with my must have egyptian cotton bedding!

The room was contemporary, exceptionally clean and excellently equipped with a mini bar, bathrobes, slippers, toiletries etc. Located just two minutes from the town centre, all the attractions and amenities are easily accessible.

We dined in the hotel restaurant for our evening meal and for breakfast the following morning. The service was excellent and the quality of the food superb. Overall, I would definitely recommend this hotel and would certainly stay again. The attention to detail and quality of service made this a very memorable stay. Thank you to you all!

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrea930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stourbridge, United Kingdom
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 February 2012

Stayed on a Saturday night and only paid £99 for a double room with breakfast.
Lovely hotel in a great location. Excellent buffet breakfast, would definitely stay there again.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alison D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 February 2012

I was treated to the overnight spa package at this hotel by my partner. First impressions of the hotel were fantastic - marble, gilt and chandeliers. For a 'Club room' however, the size of the room was disappointing, although nicely set out. Little touches such as complimentary bottles of water, toiletries, bathrobes and slippers were a nice addition, and made the extortionate price of the package a little more bearable. We ordered room service which arrived promptly and tasted fantastic! Did not take advantage of the free drinks and snacks in the Club lounge as part of our package however, as the lounge appeared to be quite rowdy and did not fit into the romance of our trip.

Another downfall was concerning the spa treatments. We assumed that by having 'joint' massages as part of the spa package we would be placed in a dual treatment room, however we were treated in separate rooms which was a little disappointing. It seems that there are no dual treatments facilities which was not specified when my partner rang up to make sure that this was possible. Also the massages were supposed to last for an hour yet we were only treated for half, and the pool which looked so large on the website was tiny!

Nevertheless the staff were very polite and helpful, and this did help to give us an enjoyable overall experience. I would not recommend however paying for the £190 spa package for only one night, when there are so many drawbacks to this hotel.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank D-Das90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Yorkshire, United Kingdom
Level Contributor
56 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 30 January 2012

Stayed for a couple of nights (Fri/Sat) two weeks ago. Hotel Staff excellent, rooms very comfy and warm. Brilliant location, literally two minutes from the centre. Added bonus was secure car park. Would definitely stay again.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank loverofAustria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
51 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
Reviewed 29 January 2012

My wife and I have used this hotel for many years since it was a Moat Hotel, when visiting Chester for weekends away. We always enjoy the food although the menu is not extensive. The hotel scores because it is right in the center. Just walk out of the door and your are right in the shopping area.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wetherby
Level Contributor
276 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
Reviewed 26 January 2012

This used to be my favourite corporate chain hotel, and when working in the area my first choice stop. I have probably stayed 30 times now.
Recently I've started to notice erosions in quality due to cost cutting: The biscuits on the in room tea tray used to be premium quality, recently they have become basic biscuits ( 2 packs of 3 plain digestives this visit). The toilet paper is now cheap, greyish and pulpy compared with how it was previously. Little things perhaps, but to me they make a difference.
On the plus side its clean, serves decent food and the staff here are superb- really friendly, so they alone will probably be my reason to visit again.
Tip: If you arrive by car after 5pm (but before 11.30pm) -and will leave between 6.30am and 9.30am the following morning DO NOT use the Hotel car park at £7.50 a night. Instead use the Trinity street car park at the level below the hotel car park as it costs £2 a night after 5 p.m provided you leave before 9.30 next morning (but be aware it is locked between 11.30 and 6.30 so you can;t get your car out between these times). This is a pay and display car park, and you will need the correct money.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Stephcart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Chester hotels
0.3 mi away
The Chester Grosvenor
The Chester Grosvenor
#4 of 44 in Chester
4.5 of 5 bubbles 2,052 reviews
0.7 mi away
Hallmark Hotel The Queen, Chester
5.1 mi away
Grosvenor Pulford Hotel & Spa
Show Prices
Show Prices
Show Prices
2.0 mi away
Doubletree by Hilton Chester
0.3 mi away
Abode Chester
Abode Chester
#27 of 44 in Chester
4.0 of 5 bubbles 2,023 reviews
0.5 mi away
The Mill Hotel
The Mill Hotel
#12 of 44 in Chester
4.0 of 5 bubbles 1,312 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Chester? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Chester

Property: Crowne Plaza Chester
Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Official Description (provided by the hotel):
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ebookers, Odigeo, Priceline, Hotels.com, IHG, Expedia, TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd, HotelQuickly and Hotel.de so you can book your Crowne Plaza Chester reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Crowne Plaza Chester Cheshire

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing