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“Good for business”

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Crowne Plaza Chester
Ranked #10 of 44 Hotels in Chester
Certificate of Excellence
Chipping Ongar, United Kingdom
Level Contributor
437 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 246 helpful votes
“Good for business”
Reviewed 30 January 2014

Ok for a one night business stay as rooms are reasonably comfortable though it was difficult to get the heating/aircon to work properly . Switched to 21C it blew very cold ,leaving it off the room just got hot - opening window was no good as too much traffic noise.
Breakfast good and gluten free bread was no problem .
What made it a pleasant exoperience were ALL the staff - friendly ,smiley,helpful .Obviuosly they well well trained.
The pool and gym looked very good but as it was a very quick stay I didnt get time to use them

Room Tip: Stay away from road
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Worldtraveller1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 9 February 2014
Dear Guest,

Thank you for taking your time to review your stay with us in Chester. It was a pleasure to read your comments about the team here, We do pride ourselves on excellent customer service training!

Your contructive comments in relation to the air conditioning in the room will be passed to our Maintenance Manager to investigate.

We hope to welcome you back to the Crowne Plaza in Chester soon.

Kind Regards,

Mark Tasker,
Operations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (287)
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English first
Colombo, Sri Lanka
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 January 2014

We stayed at the Crowne Plaza Chester to celebrate our son's birthday as we were dining elsewhere in Chester that weekend. When we called to make rthe reservation our call was answered by 'Debbie' who must have been the most amazing Crowne Plaza employee. She was an absolute credit to the hotel and actually knew her products, her descriptions and assurances of the room, its amenities, the extra beds for the children, the breakfast, the lounge on the third floor and the spa, the gym, the pool and the car parking were all spot on. When we checked in we found her descriptions were exactly what we encountered. The breakfast was a buffet and the spread was excellent; the third floor club lounge was also excellent. The club room with the sleepers for the kids was spacious and the main bed was superbly comfortable. Our children reported that their sleepers were unfortunately very uncomfy and pointed out that the mattresses on the sleepers were just 'perhaps' three or four inches thick. Apart from that we had an excellent stay and the staff were polite, knowledgable and professional. Well Done!

Room Tip: Try to get the third floor they are club rooms and you then get access to the lounge - free canapés...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank asgar f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 9 February 2014
Dear Guest,

Thank you for taking your time to review your stay with us in Chester. What an amazing review to read! I’m glad to hear you enjoyed our facilities. I will personally pass your wonderful comments on to our lovely team member Debbie.

I will investigate your comments regarding the mattresses with our Housekeeping manager and we value your feedback.

We hope to welcome you back to the Crowne Plaza in Chester soon.

Kind Regards,

Mark Tasker,
Operations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leyland
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 January 2014

Used as a stay over base for a friend's wedding in Chester. Excellent customer service throughout from all members of staff encountered. This really was commendable! Despite refurbishment works bring carried out, this did not cause much inconvenience at all - we also received a little bag of jelly beans as an apology which was randomly nice.

Room was modern and clean, although did have a slight smell of dampness when initially entered

We didn't use the leisure facilities but they looked good. Breakfast was nice and again, service was exceptional!.

Room Tip: Club room had access to club lounge ( which we didn't get a chance to use but looked good if sta...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kathleen-brown1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 9 February 2014
Dear guest,

Thank you for taking the time to review your stay with us in Chester, Firstly, thank you for you amazing comments regarding our staff, your comments will be passed on to our team. I’m glad to hear you enjoyed breakfast and the jelly beans!

Your constructive comments regarding your room will be passed onto our maintenance team.

We look forward to welcoming you back to the Crowne Plaza in Chester soon.

Kind regards,
Mark Tasker
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockport, United Kingdom
Level Contributor
7 reviews
Reviewed 26 January 2014

Booked this for a special overnight stay for my Sister and myself, looking for peace and quiet and generally a 'lovely time' - and we couldn't have done better. Everything was just what we needed : excellent facilities (even a surprise room upgrade when we arrived !); staff quietly efficient, warm and welcoming; superb location - close enough to the centre and we were lucky to have a view over the racecourse. There was nothing that we would have wanted differently. Anyone visiting should try to make the time to take advantage of one of the treatments in the Spa - and just DON'T think of missing the breakfast - the best !

Room Tip: Maybe ask for the view over the racecourse, as it also includes hills in the distance - unless you l...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jose C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 9 February 2014
Dear Guest,

Thank you for taking the time to review your stay with us in Chester, and what a fantastic review to read! It’s amazing to hear we made your weekend away special and that you enjoyed our great location, views and breakfast! I will be sure to pass on your comments to our team.

We look forward to welcoming you back again soon.

Kind regards,
Mark Tasker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
117 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 24 January 2014

Stayed here for 2 days, the location is great as its only yards away from the heart of Chester. The main entrance really lets the place down as its in a tunnel, however once past that the place is great. the staff at check in were very helpful and friendly, the room was clean and very comfortable. would recommend

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 9 February 2014
Dear Guest,

Firstly I would like to thank you for taking the time to review your stay with us in Chester. It’s lovely to hear you found our reception staff helpful and friendly and I will be passing on those comments to the Reception Manager.

Thank you once again and we look forward to welcoming you back to experience our fantastic refurbishment!

Kind Regards,
Mark Tasker
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Helens
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 January 2014

What a fantastic hotel... Rooms amazing (executive)also excutive private lounge bar gratis Mmm :D bed super comfy and massive did think bathroom might of been a bit more special but still spotless as was the hotel... Even with refurb going on. Breakfast the best we've had as yet cannot not recommend this hotel enough just around the corner from shops and nightlife too. Only downfall having to pay for carpark when its the hotels own car park bit cheeky really... Would definitely stay again .

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cazleather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager. at Crowne Plaza Chester, responded to this review, 24 January 2014
Dear Guest,

Firstly, Thankyou for taking the time to review your stay with us. 5 out of 5! Thankyou!

Im pleased to hear you found enjoyed our fantastic breakfast & location, and I hope to welcome you back to the Crowne Plaza Hotel in the future.

Kind Regards

Mark Tasker
Operations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 21 January 2014

We travel extensively and week-end away in the UK regularly, so have lots of experience of good/bad customer service and mediocre hotels that don't live up to their 4/5 star status. We didn't book this hotel last minute, so paid nearly £100 for B&B, and I was concerned that I would be disappointed. However, we were very pleased with this hotel which is quite centrally located (though a little difficult to find initially) and has fantastic staff. On check-in we were warmly welcomed and told to contact them about anything, offered suggestions about were to dine that night too. Room was spotlessly clean, very warm, but with efficient air conditioning if it got too warm. Freebies were a nice touch too, aromatherapy products by 'This Works' which smelled gorgeous and free bottled water too. We will definitely return here, very impressed.

Room Tip: Allocated quiet zones, check on booking
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joy2travelBirmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 24 January 2014
Dear Guest,

Firstly, Thankyou for taking the time to review your stay with us. What a fantastic review! I am pleased to hear you enjoyed your stay with us & found our team fantastic!

Im glad to hear you will return to us in the future, and you will be pleased to hear that we are currently undergoing a major refurbishment of our public areas in the hotel.

I look forward to welcoming you back in the future,

Kind Regards

Mark Tasker
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Chester

Property: Crowne Plaza Chester
Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Official Description (provided by the hotel):
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Crowne Plaza Chester Cheshire

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