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“Awesome hotel one minor flaw”

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Crowne Plaza Chester
Ranked #10 of 44 Hotels in Chester
Certificate of Excellence
Bridgewater, New Jersey
Level Contributor
398 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
“Awesome hotel one minor flaw”
4 of 5 bubbles Reviewed 25 March 2014

This is a five star hotel all the way. Rooms are impeccably clean, service is exceptional and the hotel in general is well placed in the city, just a block from the row. Do not eat at the restaurant! The meals are not to the same standard as the rest of the hotel. Do stay here because this is a gem of a hotel.

Room Tip: Find a room with a view of the cathedral. Very nice
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, General Manager at Crowne Plaza Chester, responded to this review, 2 April 2014
Dear Guest,

Thankyou for taking the time to review your stay with us in Chester,

Your fantastic comments on the cleanilness of our rooms & exceptional staff, are fantastic to hear. I will be certain to pass over your kind comments onto the team. I was disapointed that you did not enjoy the experience in the restaurant, however we have recently launches a brand new menu, with some exciting changes. Hopefully you will find our new menu more to your liking, I will still pass over your constructive comments to our head Chef and restaurant manager for investigation.

I look forward to welcoming you back to the Crowne Plaza in Chester.

Kind Regards
Mark Thacker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,576 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (282)
Date | Rating
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English first
Minsk, Belarus
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 25 March 2014

Stayed there for business trip. Location is excellent - city center is just around the corner. Rooms are modern and cozy, swimming pool and jakuzzy is fine too, breakfast has everything you can expect. The stuff was helpful. Minuses: expensive SPA, terribly expensive parking and enternet access. In some rooms which are close to airhandling or any other service equipments there is some low frequency noise preventing from good sleep.

Room Tip: Ask to be far from sources of noise
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Olga T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, General Manager at Crowne Plaza Chester, responded to this review, 2 April 2014
Dear Guest,

Thankyou for taking the time to review your stay with us in Chester,

I am pleased to hear that you enjoyed our fantastic location & found our rooms modern & cozy. However I was disapointed to read that you experienced problems with noise in your room. Hopefully this doesnt deter you from staying with us in the future as we do have bedrooms in designated quiet zones in the hotel, So next time your checking in, We will try our best to allocate one of the quietest rooms possible. In relation to the wifi, Im pleased to inform you that from the 1st of July, all IHG Rewards Members will recieve free wi-fi.

I look forward to welcoming you back to the Crowne Plaza in Chester.

Kind Regards
Mark Thacker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Syracuse, New York
Level Contributor
194 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed 22 March 2014

We stayed here on a tour and loved being within walking distance of the attractions. The room was just fine and the service, staff and other accommodations, including breakfast were good. Totally enjoyable stay.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lawrence K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 25 March 2014
Dear Guest

Thank you for taking the time to review your stay with us in the Walled City of Chester.

I’m very pleased to hear you enjoyed your stay with us and appreciated the services and facillties offered throughout your stay.

We look forward to welcoming you back soon!

Kind Regards,

Mark Tasker
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
164 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed 20 March 2014

Stayed overnight when visting Chester to hear Emma Johnson play at St Mary's Centre. Good location, large well designed room, but best impression was made by the staff who were unfailingly helpful and welcoming

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suzanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 25 March 2014
Dear Guest,

Thank you so much for taking the time to review your stay with us at the Crowne Plaza in Chester and what a lovely review it was! I will be passing on you fantastic comments regarding our dedicated staff to each of the department managers to pass over to their teams.

We look forward to welcoming you back to the Crowne Plaza in the future.

Kind Regards,
Mark Tasker
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morecambe, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 20 March 2014

We enjoyed our stay ,all the staff were very pleasant. The hotel is very well placed and much that Chester has to offer is within walking distance.

Be careful if this is your first visit not to drive into the council owned pay and display car park (as I did ! ) which is first right after the hotel. There are signs if you are paying attention(as I wasn't !!) The hotels own car park is further on, up the ramp at the end of the street.

The evening meal was excellent and the breakfast menu offered a wide selection. And even though it was busy at breakfast the mushroom omelette I ordered was brought promptly to our table.

We would have no hesitation in recommending this hotel and would hope to return soon.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steven J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 25 March 2014
Dear Guest,

Thank you for taking the time to review your stay with us at the Crowne Plaza Hotel in Chester.

I’m pleased to hear you enjoyed your evening meal and breakfast with us, I will be sure to pass those lovely comments onto the Restaurant Manager. I’m also happy to hear you benefited from our superb location.

We look forward to welcoming you back soon to the Crowne Plaza in Chester.

Kind Regards,

Mark Tasker,
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
73 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 19 March 2014

I had to go to Chester for a quick business trip, had hoped I would have some time to look around, but it did not happen! But my stay at the Crowne Plaza was extremely pleasant. Check-in was very quick but friendly. A very comfortable room, quiet, excellent bed, usual Crowne Plaza furnishing. Really excellent breakfast the next morning with very friendly staff. I then attended a meeting in their Business Centre and the staff there were also very helpful. If you go out the back door of the hotel (past the fitness centre, not very well signposted) you walk through an ugly 1960s shopping centre into the beautiful old city of Chester. I hope to return soon and see some more.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Intrepid75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 25 March 2014
Dear Guest,

Thank you for taking the time to review your stay with us at Crowne Plaza Chester.

I’m very pleased to hear to had a comfortable stay with us and will be sure to pass on your lovely comments regarding our excellent breakfast and staff to the Restaurant Manager.

We look forward to welcoming you back soon and hopefully you will have a bit more time to enjoy what Chester has to offer!

Kinds Regards,

Makr Tasker,
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poulton Le Fylde, United Kingdom
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 17 March 2014

Stayed here last year with my boyfriend and thought it was a lovely hotel. Im normally used to travelodges so this was a suprise! The only things i can really rate is the room and the mini bar, but both were lovely. Was very impressed with the room and the bed was so comfy! Would stay here again, quite pricy but well worth it

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hollie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 25 March 2014
Dear Guest,

Thank you for taking the time to review your stay with us at the Crowne Plaza in Chester.

I’m pleased to hear you chose to visit us again and had a comfortable stay. We look forward to welcoming you back soon!

Kind Regards,
Mark Tasker
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Chester

Property: Crowne Plaza Chester
Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Official Description (provided by the hotel):
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Crowne Plaza Chester Cheshire

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