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“Great location”

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Crowne Plaza Chester
Ranked #10 of 44 Hotels in Chester
Certificate of Excellence
Worcs
Level Contributor
70 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Great location”
Reviewed 22 April 2014

This is the fifth time we have stayed here and we booked a two day break over easter.
On check in the receptionist i think was Sue was very professional and friendly.We booked an Executive room again and it is a nice quiet area of the hotel,we had access to the club lounge which to be honest on this visit was not up to its usual standard.
On the night of good Friday all was fine as there was a young lady there making sure everything was topped up and glasses etc cleared away.but on Saturday night the lounge opens at 5pb but it was a good half an hour before someone came in and opened the beer fridge,but during this time some guests came in and as they could not get a drink they left.
I also think the club lounge should be larger for the amount of guests that book that particular room,if they all went together they would not get in,but overall a very pleasant stay once again.

Room Tip: Either 3rd or 4th floor are the executive rooms but the 4th floor is the quiet floor
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kbrazil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 11 May 2014
Dear Guest,

Firstly, Thankyou for taking the time to review your stay with us in Chester over the Easter period.

What a pleasant review to read, Thankyou! I will be sure to pass over your kind comments to Sue at reception, Who will be just as pleased as I am to hear your feedback. Im glad you made use of our executive club lounge, and I will be certain to discuss your feedback with the rest of the management team.

We look forward to welcoming you back to the Crowne Plaza Chester in the future.

Many Thanks &
Kind Regards

Peter Gregory
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (287)
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Huddersfield, United Kingdom
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 April 2014

Nice hotel , the staff were friendly, the rooms were clean , the bed was huge. Breakfast was very nice too. We would go back if we were staying in cheater again. The car parking was a bit of a lottery but that's what you get when any hotel is close to the center. we managed

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mmloumm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 11 May 2014
Dear Guest,

Firstly, Thankyou for taking the time to review your stay with us in Chester.

Im pleased you enjoyed our large beds and breakfast!

We look forward to welcoming you back to the Crowne Plaza Chester in the future.

Many Thanks &
Kind Regards

Peter Gregory
Operations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Howden, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 April 2014 via mobile

Stayed on the Saturday night of the Easter weekend. Arrived around lunch time and managed to get parked in the hotel car park. Check in was meant to be 2pm but they kindly checked us in early at around 12:30 which meant we could drop our luggage off and explore chester. The location is perfect, only a couple of minutes walk to the shops and bars in the centre! The hotel itself was clean and modern, the beds where huge! Although I did find the pillows slightly too hard , but they can't please everyone! Overall it's was a pleasant stay and a great weekend in chester.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Ewardale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 11 May 2014
Dear Guest,

Firstly, Thankyou for taking the time to review your stay with us in Chester over the Easter period

Im pleased you enjoyed your stay with us & made use of our good location! Your comments in terms of the pillows have been taken on board, But for your next stay, Be aware that we do have feather pillows available on request.

We look forward to welcoming you back to the Crowne Plaza Chester in the future.

Many Thanks &
Kind Regards

Peter Gregory
Operations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 April 2014

It is NOT a 5 star hotel by any means, we booked on a £114 dinner bb for 2 nights with the meal on the first night included , I had salmon which was cooked nice and was tasty. My husband had belly pork which was soft and soggy and really in edible ! this was alerted to the waitress who advised she would advise the chef!
Day2 out for shopping at 10 am back to room at 3-30pm / room still not serviced. I find this a little strange for a 5 star hotel, are we meant to stay out all day like you would do in a traditional bed n breakfast! - who generally do not profess to be anything other than what they are.. The girls who service the rooms are working very hard obviously under an unrealistic regime only to achieve minimum wages. and grief from guests who wish to relax in the afternoon,
Breakfast - no glasses for the juices- had to ask twice.
coffee - day 1 good , day 2 terrible
lots of inconsistencies
positives - some of the staff are excellent but unfortunately huge gaps between the ground level staff and the senior staff - is there no middle management here..?
It's a bit like faulty towers !

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Chester, responded to this review, 5 May 2014
Dear jane W,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. I am delighted to hear that you found our staff excellent. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the inconvenience the breakfast service may have caused. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derbyshire, England
Level Contributor
80 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 20 April 2014

We stayed here on a Saturday night of the Easter weekend.

We arrived in the car park at around 10.30 and were able to park without any trouble but there were few spaces available. We noticed people struggling later when arriving for 2pm check-in.

We were unable to check in so early but went for lunch and a stroll around the shops.

The room was pleasant and clean, with a window overlooking the rear. Although air-conditioned, we found the room a little warm. The fridge was unstocked which was ideal for leaving drinks to cool.

The nights sleep was slightly broken by people arriving back to their rooms late and allowing doors to slam - possibly to be expected on a Saturday night.

Check out the following morning was slow as there was only one receptionist and she also had to deal with a very slow transaction of a sale from the jewellery display. The queue built quickly and no more help arrived.

Other than that minor problem, this was a pleasant stay and we would recommend.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WizzyDerbyshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 11 May 2014
Dear Guest,

Firstly, Thankyou for taking the time to review your stay with us in Chester.

Im pleased to hear that you enjoyed your stay with us overall & your room was pleasant & clean. I was however disapointed to hear that you experienced a slower checkout than we would expect. We have now reviewed the jewellery procedures to help reduce the likelyhood of this happening again in the future.

We look forward to welcoming you back to the Crowne Plaza Chester in the future.

Many Thanks &
Kind Regards

Peter Gregory
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 April 2014

Located right at the end of the main shopping road. Excellent location for the race course. Good selection on the breakfast buffet. Not very well sign-posted when driving or walking. Very friendly staff.
u

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janelg52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 11 May 2014
Dear Guest,

Firstly, Thankyou for taking the time to review your stay with us in Chester.

Im pleased you enjoyed your stay with us & made use of our excellent location.

We look forward to welcoming you back to the Crowne Plaza Chester in the future.

Many Thanks &
Kind Regards

Peter Gregory
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northumbria
Level Contributor
90 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 16 April 2014

The service throughout was very good. The process for checking in seemed slow with queues soon building up, this didn't seem to be a staff issue but either an IT or procedure issue.

The room was very clean and tidy, though fairly average fair. Not the most powerful of showers, but ok. Had problems connecting to the hotel net, which was resolved by their IT helpline.

Breakfast (including service from all) was good, as was the evening meal.

The conference room was good, with decent support. The exception to this was the projector which wasn't up to the job and failed to give an adequately magnified image on the screen.

As a short break / holiday hotel it has the bonus of being a very short walk from the centre of Chester - and has the all important addition of parking.

Not cheap, but cheerful enough..

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HSBsMIssus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 11 May 2014
Dear Guest,

Firstly, Thankyou for taking the time to review your stay with us in Chester.

Im pleased to hear that you found the service throughout the hotel was good, and unfortunatly you are right in terms of the technical issues at reception, however these issues have now been resolved with our IT team. Im glad you enjoyed breakfast & dinner with us, and I will be sure to pass over your comments to the conference manager in relation to the projector in your conference room.

We look forward to welcoming you back to the Crowne Plaza Chester in the future.

Many Thanks &
Kind Regards

Peter Gregory
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Chester

Property: Crowne Plaza Chester
Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Official Description (provided by the hotel):
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Crowne Plaza Chester Cheshire

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