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“Great location and good value for money”

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Crowne Plaza Chester
Ranked #10 of 44 Hotels in Chester
Certificate of Excellence
Stoke-on-Trent, United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great location and good value for money”
Reviewed 28 April 2014

The location of this hotel is great, easy to find and central to all shops, bars and restaurants. We didn't eat in the hotel besides from breakfast which was plentiful tasty. Good value for money if you want a substantial breakfast to set you up for the day. Rooms are of a good size and standard, clean and spacious. The leisure facilities are good too. Have stayed in a couple of hotels in the area but would return to this one and would most definitely recommend this hotel to others.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steph224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, General Manager at Crowne Plaza Chester, responded to this review, 29 April 2014
Dear Guest,

Firstly, thank you for taking the time to review your stay with us in Chester,

I'm pleased you made use of our close proximity to the Main Street of Chester & you enjoyed your breakfast with us!

I look forward to welcoming you back to the Crowne Plaza in the future.

Kind Regards

Mark Thacker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (287)
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English first
Durham, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 27 April 2014 via mobile

Fabulous hotel, excellent location. Staff made all the family feel like royalty! Nothing was a problem or an inconvenience for them. Food very good too. Will be back as soon as we can. Room was spotless. Swimming pool was lovely and warm. Only niggle would be the air conditioning was a little noisy and the people on the same floor couldn't have made any more noise. But this is not the hotels fault.

Stayed April 2014, travelled with family
Helpful?
Thank Bev M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, General Manager at Crowne Plaza Chester, responded to this review, 29 April 2014
Dear Guest,

Firstly, thank you for taking the time to review your stay with us in Chester,

What a fantastic review!.. Thank you! It's fantastic to hear that you found our staff made you feel very welcome! I will certainly make sure the team hear your positive feedback

I look forward to welcoming you back to the Crowne Plaza in the future.

Kind Regards

Mark Thacker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 26 April 2014

As a frequent user of this hotel I would like to leave some comments about the location and the staff. The hotel is in a great position for shopping, racing, touring the North West and North Wales. Within 5 minutes walk you have some fantastic bars and restaurants and on a race day you are a similar walk to the course.
The refurbishment of the main bar/lounge/restaurant has just been completed and was well overdue but now adds a touch of class to the ground floor.
But what really makes this hotel is the staff who have looked after me since my first night here last October. From Laura. , Sue, and Chris on reception to Jack and Robin in F & B and Carol in revenue - a big thank you. However a special thank you to Ryan , Andrew and Harriot on the bar and of course to Amy who brightens up the breakfast service - maybe one day she will stop calling me Mr.
Don't be put off by the exterior of this hotel , it's whats inside and around that counts.

Room Tip: Pay the extra for the executive rooms
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Skiingbuffy24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 11 May 2014
Dear Guest,

Thankyou for taking the time to review your frequent stays with us in Chester,

What a fantastic review!! Thankyou! It really is a pleasure to read so many positive comments about the hotel and our team. All of the team members you have mentioned will be over the moon with your comments, and I will be certain to pass over your comments at our next team meetings.

We look forward to welcoming you back to the Crowne Plaza in the future

Many Thanks &
Kind Regards

Peter Gregory
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
51 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
Reviewed 23 April 2014

This hotel has recently been upgraded in the bar, restaurant, lounge, reception and entrances which has made a big improvement.

So handy for shopping or tourism in Chester with good food and attentive staff, Jack, Kate and many others.

Will be back later in the year.

Room Tip: Executive rooms are worth the extra
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, General Manager at Crowne Plaza Chester, responded to this review, 29 April 2014
Dear Guest,

Firstly, thank you for taking the time to review your stay with us in Chester,

I'm glad to hear you like our refurbishment and that you've found the team attentive during your stay. I will be certain to pass over your comments at our next team meetings.

I look forward to welcoming you back to the Crowne Plaza in the future.

Kind Regards

Mark Thacker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wales, Europe
Level Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 22 April 2014

Stayed here for one night whilst on a driving holiday around England. It's wonderfully located, just a street away from Chester's ancient streets and retail centre. The hotel is part of a large global chain, but the young man on reception on the Easter Sunday evening and Monday went out of his way to ensure that all guests felt welcomed, and provided whatever information they needed. The room was spotlessly clean and pleasantly spacious. The coffee lounge was a good place to sit and talk, and the breakfast was very good. Will return. Parking across the way was discounted by the hotel, and we paid £7.50 for 24 hours.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GeryrEfail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 11 May 2014
Dear Guest,

Firstly, Thankyou for taking the time to review your stay with us in Chester over the Easter period.

Im pleased to hear you made use of our fantastic location. I will be sure to pass over your kind comments to our Reception Manager to feedback to his team.

We look forward to welcoming you back to the Crowne Plaza Chester in the future.

Many Thanks &
Kind Regards

Peter Gregory
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 April 2014

We stayed here on Good Friday,the location of the hotel is ideal with the Main Street only a five minute walk away. So great if your wanting to go out in the evening,there are some nice bars around. Waikiki Tiki Bar,although small was nice with some lovely cocktails with a twist.
We ate in the restaurant in the evening and had a lovely meal. The staff-although a tad slow with things at times- where very helpful and friendly.
The room was spacious and very clean,the only issue we had was during the night it was very warm and the shower seemed to be a bit on the cool side. Overall we enjoyed our stay and would stay here again. However I think when paying so much for a room,parking should be included.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Clarer28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 11 May 2014
Dear Guest,

Firstly, Thankyou for taking the time to review your stay with us in Chester.

Im pleased to hear you enjoyed your stay with us & that your dinner was enjoyable. I will pass over your comments in terms of service speed to our restaurant manager, who will feedback to his team. In relation to the shower, If you do have the same problem again during any future stays, Please be sure to inform reception who will do everything they can to get the problem resolved.

We look forward to welcoming you back to the Crowne Plaza Chester in the future.

Many Thanks &
Kind Regards

Peter Gregory
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcs
Level Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 22 April 2014

This is the fifth time we have stayed here and we booked a two day break over easter.
On check in the receptionist i think was Sue was very professional and friendly.We booked an Executive room again and it is a nice quiet area of the hotel,we had access to the club lounge which to be honest on this visit was not up to its usual standard.
On the night of good Friday all was fine as there was a young lady there making sure everything was topped up and glasses etc cleared away.but on Saturday night the lounge opens at 5pb but it was a good half an hour before someone came in and opened the beer fridge,but during this time some guests came in and as they could not get a drink they left.
I also think the club lounge should be larger for the amount of guests that book that particular room,if they all went together they would not get in,but overall a very pleasant stay once again.

Room Tip: Either 3rd or 4th floor are the executive rooms but the 4th floor is the quiet floor
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kbrazil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 11 May 2014
Dear Guest,

Firstly, Thankyou for taking the time to review your stay with us in Chester over the Easter period.

What a pleasant review to read, Thankyou! I will be sure to pass over your kind comments to Sue at reception, Who will be just as pleased as I am to hear your feedback. Im glad you made use of our executive club lounge, and I will be certain to discuss your feedback with the rest of the management team.

We look forward to welcoming you back to the Crowne Plaza Chester in the future.

Many Thanks &
Kind Regards

Peter Gregory
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Chester

Property: Crowne Plaza Chester
Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Official Description (provided by the hotel):
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Crowne Plaza Chester Cheshire

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