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“Business trip to Chester”

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Crowne Plaza Chester
Ranked #10 of 44 Hotels in Chester
Certificate of Excellence
Reviewed 13 May 2014

I recently had an overnight stay at the Crowne Plaza in Chester - easy to find, my satnav took me directly to the hotel.
Room was very clean and comfortable, bathroom was the same, although despite my best efforts I managed to soak the floor when having a shower !
My evening meal was very good, excellent pate to start, steak and then an excellent pudding - no complaints on the food.
The restaurant and bar have recently been redecorated, and it shows too - no signs of a well worn or tired hotel.
I didn't sleep too well, although I can't blame the bed, which was very comfortable, but I had to get up during the night to switch the aircon on, which I never like during the night.
Breakfast was self-service, but was very good - very good bacon !
Very friendly staff - my only gripe is that it seemed to take an age to check out in the morning, not sure why.
Overall I would definitely use this hotel again.

  • Stayed: May 2014, travelled on business
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Thank THS186394
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this reviewResponded 21 May 2014

Dear Guest,

Firstly, thank you for taking the time to review your stay with us at the Crowne Plaza in Chester. I’m glad you hear you enjoyed your meal and the refurbished facilities. I do apologise for the long wait on check out, Your constructive comments will be passed on to the reception manager.

We look forward to welcoming you back soon

Kind regards,
Peter Gregory
Operations manager

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968 - 974 of 1,687 reviews

Reviewed 9 May 2014 via mobile

We had a lovely stay last weekend for my boyfriends birthday. The staff were extremely helpful and let us check in early to our room. We enjoyed a back, neck and shoulder massage each in the spa - Spa staff were excellent! Breakfast was amazing - Great Choice :-)

Stayed: May 2014
Thank DizzyEm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this reviewResponded 11 May 2014

Dear Guest,

Firstly, Thankyou for taking the time to review your stay with us in Chester.

Its fantastic to hear that you managed to check-in early and that you found our staff extremely helpful! I will be sure to pass over your postive comments.

We look forward to welcoming you back to the Crowne Plaza Chester in the future.

Kind Regards

Peter Gregory
Operations Manager.

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Reviewed 6 May 2014

Having visited chester for many years and having stayed in a number of hotels both in and around chester we always find the crowne Plaza fantastic. This time we stayed for my daughters birthday and we all had a brilliant time swimming and shopping. The refurb looks excellent and has really improved the bar and reception area, both girls now want the colour changing lights in their bedrooms! We had both dinner and breakfast in the hotel and both were excellent. another great stay. Thankyou and we look forward to our next one.

Room Tip: overlooking the race course
  • Stayed: May 2014, travelled with family
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Thank lancslass422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this reviewResponded 11 May 2014

Dear Guest,

Firstly, Thankyou for taking the time to review your stay with us in Chester.

What a fantastic review! Thankyou!! Its fantastic to hear you enjoyed breakfast & dinner with us, and that you and the girls both like our fully refurbished public areas.

We look forward to welcoming you back to the Crowne Plaza Chester in the future.

Kind Regards

Peter Gregory
Operations Manager.

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Reviewed 4 May 2014

Booked the night for my son and his girlfriend before deployment overseas...both had a fabulous time. Clean, helpful and gorgeous view over the race course. Thank you Crowne Plazafor making my boy last weekend very special.

  • Stayed: May 2014
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Thank matsmum1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this reviewResponded 11 May 2014

Dear Guest,

Firstly, Thankyou for taking the time to review your son's stay with us in Chester.

Its fantastic to hear your son and his girlfriend enjoyed their stay with us before his deployment overseas.

We look forward to welcoming your son back to the Crowne Plaza Chester in the future, and maybe next time you could join them!

Kind Regards

Peter Gregory
Operations Manager.

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Reviewed 2 May 2014 via mobile

I organised a hen party for a friend and after contacting many hotels in Chester, the Crown Plaza was by far the most helpful and accommodating to our needs. I pre booked 8 rooms and our trip was seamless! The rooms were lovely, the 'front of house' staff was fantastic and the breakfast was delicious. For anyone organising a similar trip I would definitly recommend the Crowne Plaza.

Stayed: April 2014, travelled with friends
Thank Pipoliver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this reviewResponded 11 May 2014

Dear Guest,

Firstly, Thankyou for taking the time to review your stay with us in Chester.

What a lovely review! Thankyou! UIm pleased to hear you found your stay with us was seamless! Thats exactly what we want to hear! I will be sure to pass over your positive comments to our Front of House team.

We look forward to welcoming you back to the Crowne Plaza Chester in the future.

Kind Regards

Peter Gregory
Operations Manager.

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Reviewed 2 May 2014

We stayed here on our recent visit to Chester and chose this hotel as it is so convenient for the centre. We booked a club room which was excellent value for money as it allows you access to the club lounge for free canapés and drinks which was ideal before heading out for dinner. Our room was large and spotlessly clean with a good sized bathroom. Breakfast was tasty but could have been hotter. A pleasant stay overall.

  • Stayed: March 2014, travelled as a couple
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Thank Williams015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this reviewResponded 11 May 2014

Dear Guest,

Thankyou for taking the time to reviw your recent stay with us in Chester,

Im pleased to read that you made use of our fantastic location & that you found the executive club lounge good value for money.

We look forward to welcoming you back to the Crowne Plaza in the future

Many Thanks &
Kind Regards

Peter Gregory
Operations Manager

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Reviewed 28 April 2014

The location of this hotel is great, easy to find and central to all shops, bars and restaurants. We didn't eat in the hotel besides from breakfast which was plentiful tasty. Good value for money if you want a substantial breakfast to set you up for the day. Rooms are of a good size and standard, clean and spacious. The leisure facilities are good too. Have stayed in a couple of hotels in the area but would return to this one and would most definitely recommend this hotel to others.

  • Stayed: April 2014, travelled with friends
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Thank Steph224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, General Manager at Crowne Plaza Chester, responded to this reviewResponded 29 April 2014

Dear Guest,

Firstly, thank you for taking the time to review your stay with us in Chester,

I'm pleased you made use of our close proximity to the Main Street of Chester & you enjoyed your breakfast with us!

I look forward to welcoming you back to the Crowne Plaza in the future.

Kind Regards

Mark Thacker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
Price Range: £96 - £221 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Official Description (provided by the hotel):
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Crowne Plaza Chester Cheshire

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