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“Great Stay as usual.”

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Crowne Plaza Chester
Ranked #10 of 44 Hotels in Chester
Certificate of Excellence
Liverpool, United Kingdom
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great Stay as usual.”
Reviewed 3 June 2014

Having decided to go to Chester races I booked 2 nights at the Crowne Plaza as I like this hotel.

With work commitments I have not been to this hotel is a while, on arrival I was pleased to note that the hotel still retains all of it charm and elegance. The hotel and bar area have been refurbished and look very stylish and fresh.

I did not eat in the restaurant but did order food from the bar and unfortunately this was the disappointing bit of the stay. Firstly the menu has change and the choice of food on the bar menu is limited and still remains out priced compared to decent restaurants in the area. Secondly, the food was not up to the high standards I expected and I felt it to be as good as a pub dinner, which is disappointing considering the price.

The rooms are spacious as usual and have all the modern coms required. However this room seemed to be missing a safe?? I didn't have any iPads or laptops with me on this trip but I normally expect to have a safe in the room, this may have been an isolated room.

The pool and spa facilities remain very good and I enjoyed my swim and sauna before attending Chester Races haha.

Great location in Chester and within minutes from the town centre.

All in all a very good hotel and I will certainly be returning in the near future. My last gripe is that parking is too expensive and I begrudge paying for it considering how much a night is at the hotel. It would be better to offer free parking to IHG reward members.

Room Tip: Executive King Rooms
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Dave5583
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 15 June 2014
Dear Guest,

Firstly, Thankyou for taking the time to review your stay with us in Chester.

Its fantastic to hear that you are a regular guest of ours & that you like the new & improved public areas, However I was disapointed that we did not meet your expectations in relation to the bar food you had during your stay. Be assured your comments are extremely valuable to us, especially when we have made changes to our menu.

Thankyou for all of your feedback, and next time you stay, ask for a room with a safe when you check-in & im certain reception will be happy to assist.

Kind Regards

Peter Gregory
Operations Manager.
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English first
Warwick, United Kingdom
Level Contributor
146 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 2 June 2014 via mobile

We stayed here with our family for one night at the end of May. We were attending Chester races. The hotel was fabulous. All three of our rooms had king sized beds each of which could easily have accommodated 4 people!!! They were huge and so comfortable. We were able to check in early and although our other guests couldn't their bags were looked after and they were provided with somewhere to change. Breakfast was as good as I have ever seen with lots of choice. All of the staff were welcoming and helpful. We go to Chester regularly and have stayed in other hotels but this will now be my hotel of choice.

Stayed May 2014, travelled with family
Helpful?
1 Thank jacchm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 15 June 2014
Dear Guest,

Thank you for taking the time to review your stay with us at the Crowne Plaza in Chester. This was a lovely review to read and I’m thrilled to hear you had a comfortable stay. Your positive comments will be forwarded on to the team at our next managerial meetings

We look forward to welcoming you back again soon to the Crowne Plaza in Chester.

Kind Regards,
Peter Gregory
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Daventry, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 June 2014

We stayed one night in this lovely hotel in the centre of Chester. We were upgraded with our room at no extra cost to an executive suite. The hotel was very spacious and extremely clean. We did have a problem parking as the hotel car park was full, but the reception were very helpful on advising where to park. The hotel was right in the centre of Chester which was two minutes away from the main shopping area. We didn't see an abundance of staff but the ones we spoke to were extremely helpful"

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrea R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 15 June 2014
Dear Guest,

Thank you for taking the time to review your stay with us at the Crowne Plaza in Chester.

It’s lovely to hear you enjoyed your stay with us and benefited from our central location within the city centre.

We look forward to welcoming you back soon to the Crowne Plaza in Chester.

Kind Regards,

Peter Gregory
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 1 June 2014

Central location, but away from the party noise. Don't be fooled by the dated exterior. The room was clean, very comfortable with plenty of space and nice lighting. We asked for a quiet room and got one away from the road and at the end of the corridor, as such we had a good night's sleep. The bed was the size of a small moon, three pillows wide and very comfortable. The reception staff were efficient and friendly, making check-in and check-out a painless experience.

Good things: full control over the central heating and air conditioning, opening windows, complimentary sparkling water and toiletries, sleep aids, iron in room, towel robe and slippers, couple of chocolates too. A little bit of advice: pool is a little on the small side (though free for guests) and the entrance is hidden away in the underpass if walking. Lovely stay and a good rest, so will definitely be staying here again!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank theallknowingduck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 15 June 2014
Dear Guest,

Thank you for taking the time to review your stay with us at the Crowne Plaza in Chester, It sounds like we ticked nearly all the boxes It’s lovely to hear you enjoyed our facilities and the location of the hotel.

We look forward to welcoming you again soon at the Crowne Plaza in Chester.

Kind Regards

Peter Gregory
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
liverpool
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 May 2014

lovely hotel easy to find and easy to park. Room was cozy. We booked a exec room so we had access to the club room between 5 and 8 complimentary beers wines soft drinks and canapes . Just for this we would book again an exec room..It was such a nice touch and only us in there at the time too.We asked about wifi and Sue on reception sorted us out with free wifi in the room as we joined the rewards scheme. I have to say all credit to Sue on reception so friendly and helpful she sorted us out a restaurant for our evening meal and gave us 4 free drinks at the bar as it was our anniversary .. Bar upon return friendly staff and relaxing room to sit and chill out. We had a good nights sleep bed was comfortable and breakfast was a lovely buffet full english.. I highly recommend this hotel for its position, facilities and lovely staff ..Will definitely stay here again next time we get away for the night .

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 15 June 2014
Dear Guest,

Thank you for taking the time to review your stay with us at the Crowne Plaza in Chester.

It’s wonderful to read you had a lovely stay and will be passing on your positive comments to our department managers, especially with regards to Sue whom you mentioned specifically, Im sure she will be over the moon to hear your comments!

Finally, I appreciate you recommending this hotel and look forward to welcoming you back soon to the Crowne Plaza in Chester.

Kind Regards

Peter Gregory
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southport, United Kingdom
Level Contributor
176 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 390 helpful votes
Reviewed 29 May 2014

Now Chester is a beautiful City well worth a visit and if you can get The Crowne Plaza at the right price I would defiantly recommend staying here. It's got a pool which is nice and you can have a good swim in it chill in the beautiful City and if you need to eat the restaurant is good not too pricey but of a good standard

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank istanbulhero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 15 June 2014
Dear Guest,

Thank you for taking the time to review your stay with us at the Crowne Plaza in Chester. I’m happy to read you enjoyed the facilities here and would recommend this hotel.

We look forward to welcoming you again in the future.

Kind Regards,
Peter Gregory
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Snaith<east yorkshire
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 28 May 2014

Stayed for one night whilst visiting the City and friends. Firstly we parked with no problems in the onsite carpark and were then greeted by a very friendly reception. Unfortunately the room wasn't ready but were able to have a lovely coffee in the the bar whilst waiting, this again served by another very friendly lady. First impressions of the room were good but we needed the sofa bed making up as we had our son with us and as luck would have it the chamber maid was outside our door working on the opposite room, now this member of staff could do to visit the charm school as we only asked for help and were told very abruptly to ring reception as it wasn't on her to do list!! ok!! Anyway we left our stuff and went out exploring the City and would recommend this hotel as it is so central, 5 mins walk to main shops etc. The food was nice and plenty of choice at breakfast. The only negative i would say is the place could have better communication and info of facilities as it appeared to have a lovely pool and spa but had absolutely no idea of how to use etc? Also had no idea where breakfast or anything was so just had to wander around guessing but other than this would defiantly stay again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BazNLou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 15 June 2014
Dear Guest,

Thank you for taking the time to review your stay with us at the Crowne Plaza in Chester. I’m pleased to hear you enjoyed your stay and the location of the hotel was beneficial to you. Your constructive comments regarding the information of the hotels facilities and the lack of communication regarding the sofa bed will be addressed in the next managerial meeting to ensure those issues can be rectified.

We look forward to welcoming you again soon.

Kind regards,
Peter Gregory
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Chester

Property: Crowne Plaza Chester
Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Official Description (provided by the hotel):
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Crowne Plaza Chester Cheshire

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