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“My stay July 5-6, 2014”

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Crowne Plaza Chester
Ranked #10 of 44 Hotels in Chester
Certificate of Excellence
Miami, United States
Level Contributor
292 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“My stay July 5-6, 2014”
Reviewed 10 July 2014

Good location, very professional and helpful staff, nice comfortable rooms, amenities including a pair of slippers, baggage handling good, one of the best Crown Plaza hotels I have stayed at recently. Breakfast good. Wifi works well.

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Bonita B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 11 July 2014
Dear Guest,

Thankyou for taking the time to review your stay with us, Im pleased to hear you enjoyed your stay.

I look forward to welcoming you back to the Crowne Plaza in the future.

Kind Regards

Peter Gregory
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (287)
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Bromley, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 7 July 2014

For a high priced hotel this must have one of the worst entrances in the UK! As we approached in the evening it looked like a "Sink Estate" - all concrete, dark and unwelcoming. The sort of place where down & outs and druggies gather. When you leave it always looks as if it's evening and raining.
Upstairs at Reception they are warm and friendly. We upgraded but found the room not up to expectations and wondered what a standard room must look like. The bathroom (Room 305) wasn't as clean as it should be and the bath had chipped enamel in several places. However the beds and pillows were really comfortable and the room was lovely and warm.
A continental breakfast was offered in the club lounge but there were no rolls, only defrosted croissants. The offering of nibbles and wine etc. was however very generous.
Overall it was an okay stay but the general theme of reviewers seems to be it is overpriced and I agree with them..........but oh that entrance!

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sylv1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 11 July 2014
Dear Guest,

Thankyou for taking the time to review your stay with us,

I fully appreciate your opinion on our main entarnce, however im pleased to hear that overall you enjoyed your stay. I will ensure I pass over your comments to the reception team & be assured your constructive comments in relation to the club lounge, will be taken into account at our next team meetings.

I look forward to welcoming you back to the Crowne Plaza in the future.

Kind Regards

Peter Gregory
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 3 July 2014

We stayed here at the beginning if June for 2 nights as it was our anniversary. We had a lovely relaxing weekend. We found all the staff to be helpful, courteous and friendly.Room was comfortable (if a bit pricey) but it had a lovely big bed! We booked the courtesy room with drinks and nibbles which was a nice touch. Everywhere is clean and the pool and sauna was fab. Have to say the buffet breakfast was really good (hubby says the best he's had in a hotel). All in all a great hotel which we would not hesitate to visit again if we are in Chester.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Manleyfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 4 July 2014
Dear Guest,

Thankyou for taking the time to review your stay with us in Chester

What a fantastic review! Thankyou! Its great to hear that you enjoyed your Anniversary stay with us.

I look forward to welcoming you back to the Crowne Plaza in the future,

Kind Regards

Peter Gregory
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff
Level Contributor
214 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 1 July 2014

We were in Chester for a work re-union which happened to be on a Saturday race day, and this inflated the price of the rooms. Having said that the hotel has a brilliant central location and our room was spacious and very comfortable - and surprisingly quiet. The staff throughout the hotel were all very helpful, and we were able to leave our car in the carpark on the Sunday while we explored Chester, which is a charming city. The breakfast was very good - much better than most hotel chains. If I was in Chester again I would stay here, and try to avoid coming on a race day.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CardiffZorro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 4 July 2014
Dear Guest,

Thankyou for taking the time to review your stay with us in Chester

Its fantastic to hear you enjoyed your stay and made good use of our fantastic location. I will be sure to pass over your positive comments over to the team.

I look forward to welcoming you back to the Crowne Plaza in the future,

Kind Regards

Peter Gregory
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dundee, United Kingdom
Level Contributor
104 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 29 June 2014

Perfectly situated, friendly staff at reception, with parking facilities, lovely breakfasts with a nice modern bar but felt rooms were over priced for what they were. Can't remember the last time I had a double room that had a double bed - normally king size! Room we had didn't feel welcoming sadly and felt a bit plain for the price. Quite noises but that due to bring full of race goers it would imagine.
Prices obviously ramped up for racing weekend!

Room Tip: Ours overlooked the racecourse which was nice.
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BlueTomato28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 30 June 2014
Dear Guest,

Thankyou for taking the time to review your stay with us in Chester

Its pleasing to hear that overall you enjoyed your stay, I will be sure to pass over your comments to the reception team about their friendly welcome! I was however saddned to hear that the room did not meet your expectations on this stay, I would always advise contacting to hotel & asking about our "Summer promo" rates which are excellent value for money, and next time you stay, request one of our designated "Quiet Zone" rooms. I hope the problems with noise & price do not deter you from staying with us again in the future.

Kind Regards

Peter Gregory
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sandbach, United Kingdom
Level Contributor
241 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 28 June 2014

This is a very smart, well maintained hotel right in the heart of Chester. Whilst a bit unimpressive from the outside (one of the Chester planners worst days), inside it is extremely smart, well laid out with a super friendly team. I am a regular user of CP hotels, and this is one of my favourites. Bedrooms are spacious, well maintained, although with a mix of views due to the nature of the building location (some rooms have fab views out towards the Welsh Hills, other overlook the rather drab 1970 market/theatre area)
Well recommended for either holiday or business, with all the features and facilities that you would expect in a hotel of this standard.

Room Tip: Ask for a room on the front looking out towards Wales (although you will also be closer to the main...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Petenac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 30 June 2014
Dear Guest,

Thankyou for taking the time to review your stay with us in Chester

What a lovely review to read, Thankyou! Its fantastic to hear we are one of your favourite Crowne Plaza's!!

I look forward to welcoming you back in the future,

Kind Regards

Peter Gregory
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
edinburgh
1 review
Reviewed 27 June 2014 via mobile

Just back from staying here one night for a work trip and it's one of the best hotels i've stayed in. First of all the lady who checked us in at reception ( i think her name was Julie) was just fab. She was really friendly and helpful, providing us with places to eat all whilst helping an increasing queue of people standing behind us. Please pass on this feedback to her as she's an asset to your team.
Once in the room i was amazed at the little extras provided. I've stayed in a lot of hotels and having tea, coffee and biscuits was fab. As was the sleep therapy sprays left on the bed which worked a treat!
My room was really clean, tidy and well maintained with a great view of the racecourse from the 2nd floor. They helpfully booked a taxi for us getting to work in the morning and the waitress at breakfast was really friendly and chatted away to us. Everyone was friendly, the rooms (mine and my work colleagues) were clean and well kept and the location was great. Ps your breakfast was fantastic. Thank you for a great stay, i just wish it had been longer than 1 night!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lw83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review, 30 June 2014
Dear Guest,

Thankyou for taking the time to review your stay with us in Chester

What a fantastic review! Thankyou! I will be sure to pass over your comments to the reception team & the breakfast team.

I look forward to welcoming you back in the future,

Kind Regards

Peter Gregory
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Chester

Property: Crowne Plaza Chester
Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Official Description (provided by the hotel):
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Crowne Plaza Chester Cheshire

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