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“sterile enviroment”

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Penmere Manor Hotel
Ranked #16 of 23 Hotels in Falmouth
plymouth
1 review
“sterile enviroment”
Reviewed 10 November 2008

All i can say is i was totally shocked. I stayed in this hotel 2 years ago and it was a friendly and happy enviroment now it is a repressive atmosphere. Where have all the fabulous staff gone? The standards are not the same i will not be going back. It is a rather sterile enviroment. If that woman is the new owner then politeness and manners does go along way.

  • Liked — Bar layout and bar staff. Room clean
  • Disliked — Sterile enviroment, unapproachable owners
  • Stayed September 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank PlymouthSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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287 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (72)
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  • German first
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English first
Shropshire
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 October 2008

I booked to stay at the penmere manor in October 2008 when visiting Falmouth for work purposes. As i would be staying on my own i opted for a hotel with plently of facilities including a bar, restaurant, a swimming pool and wi-fi. Although i got a good deal through a last minute discount website i noticed that ordinarily the hotel would be quite pricey so i thought it would be of a high standard.

Although nothing was terrible i have to say i was very dissappointed. My first room smelled awfully - most likely due to the maserating toilet. I was moved to another where the tv didn't work - i didn';t want to complain again so i put up with it for a week. The shower, a simple tap attachment was very weak and went from boiling to freezing every few minutes. After returning home for the weekend I came back to a different room - this time the bathroom light was broken. The only way to access the swimming pool was through the hotel bar - a little bit off putting when the bar was busy. In fact one night the changing rooms where closed and I was forced to walk through the bar in my swim suit and towel! The changing rooms could have done with a good clean, never mind a facelift. The rooms themselves were also in need of an update - especially the bathrooms.

I ate in the bar one night (normally when away with work i live off the hotel food) but found it average so opted for eating in town on the other nights.

I note that the other reviews for this hotel have mostly been very good so i expect its just not my kind of place - a bit old, a bit dated, a bit old fashioned - seems to suit retired wealthy couples down to the ground. On the positive side the individual staff were all exceptionally friendly and helpful.

  • Liked — breakfast was good.
  • Disliked — it felt slightly snooty...
  • Stayed October 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank jemkennedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Penmere Manor Hotel

Property: Penmere Manor Hotel
Address: Mongleath Road, Falmouth TR11 4PN, England (Formerly BEST WESTERN Penmere Manor)
Region: United Kingdom > England > Cornwall > Falmouth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 23 Hotels in Falmouth
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Penmere Manor Hotel 3*
Number of rooms: 37
Official Description (provided by the hotel):
In the bustling, vibrant and cosmopolitan town of Falmouth lies the BEST WESTERN Penmere Manor Hotel, situated in 4 acres of gardens and woodlands approximately 1 mile from the historic port of Falmouth, the BEST WESTERN Penmere Manor is an oasis of tranquillity and calm, a home away from home for many of our guests, who get away from it all for regular frequent visits. A charming manor house set amidst beautiful gardens, this Georgian house has been elegantly maintained to retain its charming elegance. The comfort of guests and feeling of welcome is paramount; the Moore family along with their friendly staff offer you a very warm welcome. Each of the 37 en suite bedrooms are well appointed, have free Wi-Fi, the latest flat screen digital TVs, hairdryers, tea and coffee making facilities and free car parking. ... more   less 
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Also Known As:
Best Western Penmere Manor Hotel Falmouth
Best Western Falmouth
Best Western Hotel Falmouth
Falmouth Best Western
Penmere Manor Hotel Falmouth, Cornwall

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