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Merchants Manor
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Reviews (686)
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All reviewsswimming poolsteam roomnew ownerswedding receptioneggs benedictfunction roomfour poster bedvisited this hotellounge arealeisure facilitiesbreakfasts were excellenthigh standardfollowing morningone night staycooked breakfastpublic areaslovely room
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495 - 500 of 686 reviews
Reviewed 5 February 2014

First off, I have absolutely no criticisms of the staff - all very charming and helpful. Good facilities and a atmosphere. I am only writing this to warn prospective guests not to stay on the top floor if they can avoid it (I have no experience of the other rooms so cannot comment). I arrived tired after a 5 hour drive one night last week to get a single room. I was NOT told that there was going to be a function with disco until midnight and after that, function guests continued chatting in their room below keeping me awake until gone almost 5 am. They were not being rowdy, just talking but the walls and floor of the top floor rooms are wafer thin (cheap conversion I think in the ?1970s?); I could even hear the bathroom light pull in the room below!
You may think that the guests are at fault and they were certainly pretty inconsiderate, but they weren't being 'rowdy' and I would expect that a hotel room should be sufficiently sound insulated that one doesn't have to feel as if you are in an expensive dormitory, sharing the discussion with your fellow guests! The hotel owner told me the next morning that some of the rooms are being refurbished, but unless that refurbishment includes better sound insulation, the issue may not be addressed. I have rated the room 'poor' only becasue it was quite dated and terribly insulated - otherwise it was clean and serviceable as a basic single room.
So, nice hotel, but don't stay on the top floor unless you know you have quiet neighbours!

Room Tip: avoid the top floor!
  • Stayed: February 2014, travelled on business
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2  Thank duncan85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2014

We enjoyed our recent stay at the hotel, while visiting families in Falmouth for Christmas. Our room was tucked away in the back and can do well with a bit of renovation. Having said that, the reception lounge was very cosy and nicely decorated for the holidays. Pastries, chocolates, and treats were provided to guests, which was a wonderful welcome for us after our long journey to reach Falmouth. Food at the restaurant was excellent – we’d go back even if we’re not staying there.

And the heated indoor pool was definitely a treat on a cold day.

  • Stayed: December 2013, travelled as a couple
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1  Thank Globetrotter526
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2014 via mobile

We have held two networks here over the last two months and have to say the support has been outstanding!

Many of our members have commented on the amazing transformation the hotel has undergone in recent months and I understand more to come - a beautiful hotel!

Fantastic customer service experienced both at network events, business planning team day and whilst popping in for lunch with my family.

From evening canapés, business breakfasts and lunch - food has been of high quality - wouldn't hesitate to recommend this hotel for any event!

Stayed: January 2014, travelled on business
Thank Rachel_Saskia_Jones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2014

Had to go to falmouth for a interview at university...
booked for 2 nights..on a single room...included breakfast..paid only 60pounds a night
arrived at around 6pm, staff very friendly and helpful
took me to my room straight away
i was surprised...
for a 3 star hotel, it had a lot to offer.
the room pretty clean, very well equipped... with 24inch lcd tv, a nice decent bed, a nice big wardrobe....one sofa armchair and one small office table where you can use your computer an such with loads of space....
decent lighting, nice window and good heating..
the bathroom very clean, quite big considering..
They had room service, which was pretty good,as not a lot of 3 stars hotel have.
i ordered later that night a nice dinner from the menu..
i gotta say it..delicious!
decent priced..
the chef knows how to cook!
on that day the reception asked if i wanted an wakeup call for breakfast i said yes, at 8.30
next day, wake up with the call at 6.30? i dont really know what happened,well maybe just a small mistake...but thats ok
on he night before,after dinner around 11, i wanted to order some juice and some dessert, but then i find out that the kitchen is closed, and only thing i can get is water..i am a bit surprised since in the menu says after 9.30pm they only serve cold food, but still cold food...
another minor problem..
but ok, not a dealbreaker..
the hotel seemed to be in a major refurbshiment? not sure...heard some noises in the morning, but nothing too loud tho..
look,they staff were super helpful, polite
they got great potential there
the hotel offers swimming pool,sauna,gym, jacuzzi...all that..i've been to other 4,5 star hotels in europe,and some of them dont offer the same service. so well done for that
they got great potential, if they improve a bit of the room service, and the staff get more training, it will be amazing.
who knows within 4,5 years they can go up to 4 stars? not too far behind!
the bathroom had ammenities, such as all the towels, and shampoo,conditioner,body lotion...all very nice..
one minor thing,is that after they didnt refill it, when the housekeeping came on the next morning...they didnt clean as much as i would like in general,again minor issue,easily fixed..
I am a guy that can feel easily hot, and i am always hot, even when its cold..so i always like a cool ambient..i think the sound of the fan or the cool air helps me to sleep..i dont know..
since its winter, they had the heater on.
i kindly asked if they could provide me a fan, and they did indeed, very helpful!
another point.
oh yes, free wifi..pretty good signal
the location is good, but not the best if you want to go walking..
but again only £3 a taxi from the hotel to the town centre, lol
the breakfast was pretty good in general, maybe in the future as they improve, i would like to see more options in the cold section? such as more fruits,iogurts and such.
the hote itself,veyr beautiful, i like the style....
but again, loved it.
loads of potential.

Room Tip: not sure...
  • Stayed: January 2014, travelled solo
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1  Thank Rodolpho G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2014 via mobile

A friend and I dined at the Merchants Manor recently and were both pleasantly surprised. The new owners have done an amazing renovation and the new staff were very welcoming! Nothing was too much trouble and the food was delicious! Prices were very competitive to other local establishments. Would definitely recommend to anyone!

Stayed: January 2014, travelled as a couple
2  Thank Ben C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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