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“Underwhelming and poor service”
Review of Prezzo - Falmouth

Prezzo - Falmouth
Ranked #165 of 229 Restaurants in Falmouth
Price range: US$15 - US$22
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: Breakfast, After-hours, Reservations
Bristol, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Underwhelming and poor service”
Reviewed 6 April 2014

We visited Prezzo in Falmouth with our 4 children (courtesy of Tesco vouchers) on a Saturday lunchtime. There were only 2 or 3 tables occupied. Service was really slow, we felt nobody could particularly be bothered to serve us. We ordered the childrens menu with each child having a pizza. There was very little cheese on the pizzas, they were literally just pizza base and tomato sauce and a couple of blobs of cheese. I mentioned it to the waiter who just said "it's standard" in a disgruntled fashion. I'm sorry but that is no way to run a restaurant!
We had to wait ages for everything although the waiter and the chef were just sat down playing on their phones. They are obviously relying on the tourist trade as I can't see how anyone would return.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank MJ98765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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273 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Norwegian first
  • Any
English first
Bedfordshire, United Kingdom
Level Contributor
250 reviews
117 restaurant reviews
common_n_restaurant_reviews_1bd8 60 helpful votes
“Dreadful, rude and expensive”
Reviewed 21 February 2014

We turned up at just before 7pm on a Monday evening. The restaurant was busy however there were lots of empty tables. The Italian gentleman on the desk said we would have to wait about half an hour for a table. When i questioned him as I said there are lots of empty tables he was quite shirty and said if he seated everybody then we would have a 3 hour wait for our food.

The only reason we decided to stay was because we had Tesco vouchers.

So we took a seat and waited with our menus.

I thought this would be the ideal opportunity for the staff to ask if we would like to order drinks whilst we waited but nobody asked.

Several other families came in whilst we were waiting and were seated. We wondered if my questioning had upset the waiter and he was making us suffer.

We were finally shown to a table at 7.30pm and we placed our orders as we had had plenty of time to decide. When ordering for my 9 year old son i was told that as it was after 7pm I was not able to order from that menu and he had to order an adult meal. I queried this with another member of staff as i have never heard anything so ridiculous and especially as if they had actually taken our order when we arrived it would have been before 7pm. They said it was a new rule that had been introduced today and they were unable to override the tills.

Begrudgingly we ordered.

After 50 minutes our food arrived. The food was ok, nothing to write home about.

The service and attitude of the staff was appalling and I would not recommend you visit.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Sarah Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Falmouth, United Kingdom
Level Contributor
97 reviews
71 restaurant reviews
common_n_restaurant_reviews_1bd8 75 helpful votes
“Lovely Meal - super value”
Reviewed 15 February 2014

Took my parents out for a birthday meal to Prezzo in Falmouth, we went mid week in January but still surprised at how quiet it was. Service was fine, food was lovely, enjoyed especially the little tiny desert with my coffee. We had a 2 for 1 voucher which made it great value. You will have to book in advance at weekends and the summer as it gets rammed!

Visited January 2014
Helpful?
Thank elphaba12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Folkestone, United Kingdom
Level Contributor
16 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“very good”
Reviewed 6 February 2014

we went and used our Tesco vouchers(every little helps)here today for a lunch-time meal,my partner had meatballs and spaghetti,my daughter had chicken ravoli and I had an Italian burger all washed down with three lattes,
the service was very good and so was the food,
the restaurant was clean and warm,

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank russell1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Falmouth, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Prezzo what has happened!!”
Reviewed 29 January 2014

Well where to begin! Used to love this restaurant and used to come very regulary with my partner. Was always good value for what you got and the amount, never any complaints in the year or so that i've been eating here... BUT Prezzo's really what have you done!! After a 20 minute wait we got our bowl of olives The table next to us had arrived later than us and were already on their mains.. another 20 minutes later our mains finally arrived.. a stone cold calzone. I called over a waitress and she couldn't even understand us so she called the manager over. He apologised and returned my calzone. 15 minutes later he gave me a new calzone.... even colder than before.. frozen meatballs, stone cold bolognaise sauce, cold chicken... It shouldn't happen in the first place.. but twice? Cumon!! By this point my partners has also gone cold as he's been sitting there waiting. We sent them both back and got our meal for free, and third time lucky it was. Finally had my HOT calzone, 3 attempts and nearly another half an hour later. Safe to say, will not be returning. Shame on you Prezzo

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Anon y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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