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“Great Setting, Shame about the Owners”

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Penmorvah Manor Hotel
Ranked #13 of 24 Hotels in Falmouth
Certificate of Excellence
Cornwall
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“Great Setting, Shame about the Owners”
Reviewed 22 October 2006

We booked the Penmorvah Manor Hotel for our wedding reception in September 2006. When we initially met with them in May 2005, we were welcomed by their wedding planner and restaurant manager and discussed our plans in great detail.
We chose the venue because of the wonderful setting, overlooking the Helford River and whilst the décor was chintzy and dated, the place had a homely feel.

As the wedding day drew closer and we began to discuss the final arrangements, it became apparent that the hotel no longer had a wedding planner or restaurant manager.
We were being dealt with by the owners and their attitude, surprisingly, was not on the same courteous level as the wedding planner. Everything seemed to be too much trouble and communicating with them proved difficult, if not impossible; having triangulated conversations via us, the receptionist and the owners.

When we asked to arrange a food and wine tasting, as previously discussed with the wedding planner, we were told that we would have to book a table in the restaurant and pay to try the wedding menu!

A week before the wedding we met with them and we were suddenly told that there were a number of new constraints that we would have to abide by, including finishing the reception earlier than previously arranged. By this time we had paid the balance and were unable to consider alternative venues.

The day before the wedding, despite booking half of all the rooms in the hotel, our guests were confronted by an extremely rude receptionist and were made to feel very unwelcome. They were not shown to their rooms, their bags were not taken up for them and were made to feel that they were putting the staff out.

The food was good; the waiting staff were fairly competent, although bottles of wine and champagne were cleared off the tables before they had been finished. We had paid for a certain number of bottles of wine allowing four for each table. Our guests only received two per table and were charged for any extra bottles they asked for.

We were following the order of the day, as previously discussed with the owners. However, after the meal, we were told that we had to cut the cake immediately. Even though we had discussed with them and had decided to cut the cake AFTER the speeches. We were then told that “that’s not how we do it here”. They did not seem to grasp the fact that it was our day!

Some guests checked in during the wedding reception to be met with unclean rooms (mould and mildew on the shower curtain and in the bathroom) which they did not find acceptable (when the room had cost in excess £100 for one night). The owners were not willing to rectify the problem, saying that they were fully booked. When the guests said they would make alternate arrangements and stay elsewhere, the owners refused to give the guests back their deposits!

The buffet for the evening guests was nearly two hours late coming out (at 10.30pm!!) and we did not receive either an apology or an explanation for this.

All in all, the setting and the manor house was beautiful, but the owners were appallingly rude, not only to us, but also many of our guests. After spending the sort of money that you do on a wedding reception for 150 guests, we would not be able to recommend the Penmorvah Manor for their service or hospitality.
It was clear that the management want to get as much money as they can from weddings, but they had a couldn’t be bothered attitude when it came to providing the level of service that we thought we had paid for.

  • Tips/Secrets — The owners were so rude. Would not recommend this hotel to anyone
  • Stayed September 2006
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
9 Thank KernowCrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penmorvah, Owners at Penmorvah Manor Hotel, responded to this review, 15 November 2006
As owners of the Penmorvah Manor Hotel we feel we need to put the record straight with regard to the ‘Kernow Crew’ defamatory post.

We have run the Penmorvah Manor Hotel for almost 20 years and during this time have personally catered for hundreds of wedding receptions, and have hundreds of recommendation letters from happy couples.

As a family owned independent hotel we pride ourselves on the quality and cleanliness offered. It was therefore disappointing to read Mr and Mrs Gibson’s report of an unclean room. Despite this being rectified immediately the guests checked out and stayed in one of our 4 star self catering cottages with relatives. They had a full refund of their deposit.

In summary, whilst we are happy to accept constructive criticism, we should point out the comments written are untrue and unjustified.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Penmorvah Manor Hotel

Property: Penmorvah Manor Hotel
Address: Penjerrick Hill | Penmorvah Manor Hotel, Budock Water, Falmouth TR11 5ED, England
Region: United Kingdom > England > Cornwall > Falmouth
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #13 of 24 Hotels in Falmouth
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Penmorvah Manor Hotel 3*
Number of rooms: 27
Official Description (provided by the hotel):
Beautiful 27 room Country House Hotel, (extended in 1990) with lovely woodland gardens, self catering cottages and room for enchanting weddings and special events. ... more   less 
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Also Known As:
Courtyard Falmouth
Falmouth Courtyard
Penmorvah Manor Hotel Falmouth, Cornwall

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