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“A charming hotel with stunning views.”

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The Greenbank Hotel
Ranked #3 of 24 Hotels in Falmouth
Certificate of Excellence
Reviewed 15 April 2012

Just back from our second visit to The Greenbank in Falmouth. It's a fabulous place to stay with excellent and helpful staff. Great for Friday night cocktails, comfy beds and superb breakfasts. The view across the harbour is amazing. I can't rate this hotel highly enough.

Room Tip: We stayed in a family room, which had a double bed and a sofa bed for the children. We had ample roo...
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  • Stayed: April 2012, travelled with family
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Thank Carolyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul G, General Manager at The Greenbank Hotel, responded to this reviewResponded 20 April 2012

Thank you for such an excellent recommendation. It is a great time of year, with some warmer sunny evenings and more daylight hours; many of our guests are choosing to take cocktails on the terrace. I hope you will have the chance to return soon.

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1,127 - 1,133 of 1,263 reviews

Reviewed 9 April 2012

The staff couldn't have been more helpful, sorting a local out baby sitter & making the whole family feel welcome throughout our 4 day 3 night stay. We used the hotel as a base to visit the local area. There is plenty of parking. Easy walking distance into Falmouth. The restaurant was lovely, good value for money high quality food; breakfast (included in our booking) was top notch- with amazing views. We had an executive suite- which was sufficiently large enough for the 5 of us (10, 7 & 5 year old children) - very large emperor bed, large sofa bed & a 'fold-out' single bed.
Will definitely be revisiting this hotel - friends recommended it to us & we will be doing the same to all our friends

  • Stayed: March 2012, travelled with family
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Thank The-Kenningtons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul G, General Manager at The Greenbank Hotel, responded to this reviewResponded 20 April 2012

It was lovely to read your comments, you have highlighted exactly what we are hoping to achieve when our guests come to visit. Please come again!

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Reviewed 9 April 2012

Having just returned home from my third trip to this excellent hotel within the last twelve months, I have to say the service just improves with time. I stayed for three nights ove the Easter Weekend and thoroughly enjoyed myself. The food was top notch as usual and I cannot fault the service.
I shall be returning again to this wonderful hotel in a couple of months time. Tony L from Yeovil

  • Stayed: April 2012, travelled solo
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Thank Tony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul G, General Manager at The Greenbank Hotel, responded to this reviewResponded 20 April 2012

It was certainly a pleasure to welcome you again Sir. It was indeed a wonderful atmosphere during Easter, and I am pleased that it won't be long before you return. Could you please bring the sunshine again! Regards

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Reviewed 7 April 2012

We found the room larger than normal, freshly refurbished and very clean. The view from the bay window could have been bottled and sold. I could have sat there all visit just watching what was going on in the harbour area.
I agree that a better quality loo roll could be sourced and this was the only let down in the bathroom, the shower was very good and delivered a deluge of water, with plenty of hot.
Slept well and undisturbed in the main...if it wasn't for inconsiderate occupants stomping round their bathrooms during the night, not the hotel staff fault, the hotel is a very old building and people just can't move about quietly. We took some friends for their first visit and I am sure that they will be returning soon as they loved their stay.
ALL the staff were friendly and helpful which made our stay even better. We had a lovely evening meal, which was full of flavour and of an excellent standard.
I would suggest that instead of writing poor reviews following a stay that people mention any problems and give the hotel staff the chance to improve on it.

Room Tip: Book early and discuss in full with receptionist, they will do what they can to meet your requiremen...
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  • Stayed: April 2012, travelled with friends
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1  Thank 65PM1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul G, General Manager at The Greenbank Hotel, responded to this reviewResponded 20 April 2012

A great review, thank you. I certainly appreciated the prompt for guests to raise issues with us. Our team will always do our utmost to solve any issues whilst our guests are still with us rather than them leaving unhappy. It's always a little late to change someone's opinion of us after reading their review on Trip Advisor.
We hope to welcome you back to the hotel very soon.

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Reviewed 6 April 2012

Must say I can't understand some of the reviews below. We came to the Greenbank for relax and relaxation and that is exactly what we got.

The food was excellent, in fact better than many restaurants we ate at during our short break in Falmouth. On one night we had lovely cocktails in their recently refurbished bar, and Rafe (their barman) kept us entertained and made us feel really at home.

We wanted to thank Jack in the restaurant for being an attentive waiter and will definately keep the Greenbank at the top of our list when we next look to come back to the Westcountry.

oh - forgot to mention the views! Don't think we've found better in the UK! Chris & Pip

Room Tip: Just chat when you book so that you can discuss what you need with the receptionist.
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  • Stayed: April 2012, travelled as a couple
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1  Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul G, General Manager at The Greenbank Hotel, responded to this reviewResponded 7 April 2012

It is extremely motivating for the staff here at The Greenbank to read such lovely comments. Thank you for taking the time to write, we will be delighted to welcome you back. Don't forget to contact the hotel direct for the very best offers and feel free to go to our website and sign up to our newsletter.
Thank you once again.

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Reviewed 2 April 2012

My husband and I booked The Greenbank on the recommendation of a friend for our wedding anniversary. The hotel is in a beautiful setting overlooking the harbour and the communal areas of the hotel were lovely especially the bar and breakfast area.

The room however was very small and the bathroom only had a shower which was very disappointing to a bath fiend. Still can't quite understand how a four star hotel can supply terrible toilet roll although the bar facilities had much better products. The shower was small and the power of it meant you had to spend your time stood in tepid water as the water couldn't drain away quick enough. also, as our room was at the front of the hotel it was very noisy as were the corridors with people shouting at all hours.

The proximity to town is very good. A 10 minute stroll to all the bars and restaurants Falmouth has to offer. The staff were great and very attentive which was lovely. The food in the restaurant is very good quality and the breakfast also but don't expect speedy service.

Room Tip: A room anywhere but the front of the hotel is best.
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  • Stayed: March 2012, travelled as a couple
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2  Thank mrsmillsee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul G, General Manager at The Greenbank Hotel, responded to this reviewResponded 4 April 2012

Thank you for posting a review of The Greenbank. Unfortunately, some of our 60 bedrooms are indeed smaller, some rooms have a bath or a shower or a combination of both. This is reflected in the price, and our policy is to communicate this at the booking stage.
That aside, I was pleased to read of the enjoyable aspects of your visit and we hope to welcome you back in the future.

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Reviewed 2 April 2012

There's certain things I take as a fundamental in a hotel - that it is clean and I can sleep. That I why I like Premier Inn as they get it so right. The stars and premium price for 4 and 5 star hotels should build on that with added features and quality. This hotel was neither clean nor did we sleep in our two night stay and the premium price for Falmouth was totally underserved.

Our stay started with having to park over a mile away. We were advised by Reception that it was "because there was a function on". That phrase seemed to crop up repeatedly over the weekend and clearly shows where the priorities lie.

The first thing we noticed was a general lack of cleanliness. The corridors have purple carpets, perfect for showing up bits; there were a lot of them. The same filth was there when we left on Sunday as when we'd arrived on Friday. A fire extinguisher had between 1-2mm of dust on it for our entire stay. Not sure how long that level of dust takes to accumulate but it is telling.

We'd paid for an "Executive" room and it turns out the nicer rooms are in the new wing which isn't actually an advantage. Our room was 133 which is the furthest one can go from reception. That new wing also houses the function room (at the end), in fact the bar of the function room backs on to the head-board of room 133 as we quickly discovered. Functions have music until midnight and it resonates throughout the whole corridor. We're not early sleepers so didn't mind save for the dragging of furniture around after the function until about 3.30am. After that I could hear no less than 3 different snores which gives some idea how thin the walls are before being "woken" at 7am by continual creaking from the ceiling as upstairs moved around. The other thing to note about the function room is that guests come and go to it by travelling past all the rooms; it doesn't appear to have a separate entrance, or at least one that they use.

A little more about the room. It was big and the view out on to the harbour was lovely. It was let down again by a general lack of cleanliness though - the windows were filthy, the chairs were vile and there was somebody else's pube stuck to a tile in the bathroom when we arrived and when we left, despite cleaning in-between. A remarkably similar looking pube also adorned one of the tea cups. The bathroom was "ok", but more reminiscent of an early (read: old) Travelodge than a 4 star establishment. The shower looked grubby and the bath had a cracked plastic side. It is telling of the establishment that rather than spend £20 or so replacing it they had instead put gaffa tape over the crack and had someone paint it white.

So anyway, we got up on day 1 of our stay to go down to the lovely dining room. Promising. Our "Greenbank Grill" arrived and was a let down though. The beans and scrambled egg were stone cold (literally, stone cold), the bacon looked very much like it had come out of a microwave confirmed up by a load of water sloshing around the bottom of the plate. The sausage was nice.

There was also somebody else's toast in my tea cup and a hair on the table-cloth. Someone very hairy had stayed here before!

Shortly after returning to our room we had a phone-call from the Duty Manager. We hadn't complained but the waitress had quickly reported the problem with our food. Fair-play, maybe things were looking up. We went for a chat and he said all the right things but on learning about our non-food problems couldn't really offer a solution. He did offer us either a meal in the restaurant or a discount on the rate. After breakfast we opted for the latter but really it wasn't about the money and if we could have found an alternative quickly, we would have done. He couldn't offer us an alternative room, was bemused at the noise (I'm not reading other reviews on here now) and did warn us there was another function that night. As he was talking the wedding guests for the function after breakfast were coming in.

The second night we made sure we'd sleep by having a drink in the very nice bar and heading back just before 12 but the music was unreal on entering our corridor. I'd go as far as to say those rooms are un-lettable when there's a function on as whilst we weren't bothered with the noise before 12, anyone who was wanting to use their room before then simply couldn't have done.

There was dragging of furniture again but they were clearly more sensitive than the night before. Upstairs arose nice and early but we got more sleep than the night before.

When we arrived for breakfast on day 2 I was slightly concerned they'd make a fuss after the first day. We didn't want that but needn't have worried. We were told the restaurant was full and could we wait in the bar along with perhaps 6 or 8 other couples and groups. Clearly a 10 o'clock finish for breakfast on a Sunday (we were down at about 9.20) creates a pinch. But hey, that enables them to do Weddings on a Saturday and Sunday Lunch on a Sunday; sod the guests, they can wait.

We waited 10 minutes and faced with the prospect of waiting longer for more of the rubbish we'd had the day before we left. On checkout I was promised a call from the General Manager and have held of writing in anticipation. I am still waiting.

Overall the place seems to be focussing on functions in favour of guests and simply doesn't have the management to do both. It needs a damn good clean and some serious re-thinking on how to mesh functions and room-lets together more sensibly. Whilst the Duty Manager "said" all the right things and it was commendable the staff appeared to care enough to raise issues there seems to be a lack of management and, as I said above, an absence of the basics. It wasn't about the money but we'd have had a better stay at a budget hotel. For the premium we expected that plus more and it wasn't there. Romantic getaway ruined and we're glad to be home where at least any pubes in the cups are our own!

Room Tip: 133 is closest to function room so go for a lower number!
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  • Stayed: April 2012, travelled as a couple
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5  Thank Simon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul G, General Manager at The Greenbank Hotel, responded to this reviewResponded 4 April 2012

Dear Sir,

Thank you for giving me the time when we spoke to discuss the shortcomings of your visit. What has been written in your review has of course deeply disappointed me, however I would much prefer to read this than to receive no feedback at all.
I can assure you that the issues you raised were taken very seriously by myself and the team and that every effort is being made to ensure that there is no recurrance. There is transparency in our approach to what we do, and I am generally very proud of the comments made by our guests on departure.
Please accept my genuine apologies for the experience you have had with us.

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Additional Information about The Greenbank Hotel

Address: Harbourside, Falmouth TR11 2SR, England
Region: United Kingdom > England > Cornwall > Falmouth
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Falmouth
#3 Luxury Hotel in Falmouth
#10 Romantic Hotel in Falmouth
Price Range: £102 - £207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Greenbank Hotel 4*
Number of rooms: 61
Official Description (provided by the hotel):
Float away in stylish surroundings. Submerge yourself in characterful history. Dive into delicious food and drink. Breathe in fresh sea air. Drink in the view. Nestled on Falmouth harbour, the Greenbank Hotel blends the best of coastal living with the finest in contemporary comfort, so you can experience life - on the water's edge. ... more   less 
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Also Known As:
Greenbank Hotel Falmouth
The Greenbank Hotel Falmouth, Cornwall

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