We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“great hotel , food , views and especially the bar”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Greenbank Hotel
Ranked #2 of 23 Hotels in Falmouth
Certificate of Excellence
Cirencester, United Kingdom
Level Contributor
194 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
“great hotel , food , views and especially the bar”
Reviewed 11 June 2014

Second visit , really nice hotel great sea view from our room , just a flying visit this time . Attended a charity do , the food was excellent we went into the cocktail bar and stayed there till the early hours with very patient staff . Will go back soon many thanks

Room Tip: harbour view is a must for only a little more
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dkwilli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben_Young_RGM, General Manager at The Greenbank Hotel, responded to this review, 13 June 2014
Dear dkwilli

Thank you for your positive comments which are very gratefully received.

Do let me know when you are planning a revisit - it would be great to be able to meet and discuss the hotel with you first hand.

We look forward to welcoming you back again in the near future.

My personal thanks again.

Kind regards

Ben Young
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,081 reviews from our community

Traveller rating
    699
    265
    79
    30
    8
See reviews for
196
552
29
100
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (412)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 11 June 2014

We have stayed at the Greenbank many times and always found it to be a most relaxing hotel with wonderful views. We have just returned from our most recent visit rather disappointed. We stayed in room 121 where the bed was so small and squeeky it kept us up all night, and the walls are very thin in the bathroom you can here the adjoining room guests clearly. Great hotel though, but try and avoid room 121

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LINDA B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben_Young_RGM, General Manager at The Greenbank Hotel, responded to this review, 12 June 2014
Dear LINDA B

Thank you for your comments, following your most recent stay - I am pleased that, despite the room problems you still view us as a great place to stay!

I know you phoned Nicola when you got home to let her know your thoughts on the room - I only wish we had known at the time so we could have fixed this for you immediately.

121 is not a room I have stayed in, but I will ensure that it is next on my list. Peace and quiet are prerequisites to a comfortable and relaxed hotel stay and should be taken for granted.

Please rest assured that if I do find issues, that I will take steps to rectify them.

Whenever you are considering a future stay, please let me know so I can personally ensure your total comfort.

Thank you again for your feedback, is is much appreciated.

Kind regards

Ben Young
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falmouth, Cornwall
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 June 2014

Stunning views, delicious coffee (with amazing home-made Biscotti!) and super friendly bar staff. I was made to feel really welcome even though I wasn't staying there. It was a perfect place for a relaxed business meeting and I will definitely be coming back again.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank AmyLambert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben_Young_RGM, General Manager at The Greenbank Hotel, responded to this review, 11 June 2014
Dear AmyLambert

Thank you for your feedback, I am pleased you had an enjoyable and successful coffee fueled business meeting!

With free fast WiFi, all day food, and plenty of quiet 'snug' areas, the only distraction is the view!

I do hope you will rejoin us again soon.

Kind regards

Ben Young
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salisbury, United Kingdom
Level Contributor
77 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 8 June 2014

Second stay here this year and first good impressions strongly reinforced by a good team performance from all staff. They willingly booked a local restaurant for me (despite having their own excellent restaurant) plus a taxi, then when I fell ill an hour later they cancelled both and hooked me up to local medical services. Throughout my two day stay the Duty manager Matt continued to enquire about my health.
The excellent view of the harbour (book odd-number rooms for the view), the close parking, first class restaurant service and the friendliness of the staff more than compensated for the noise of a party. Beware a series of 8 or 9 fire doors from reception to rooms 125 and 127, difficult when carrying two bags, but this is an old comfortable building of character. Strongly recommend.

Room Tip: odd numbers overlook the harbour
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben_Young_RGM, General Manager at The Greenbank Hotel, responded to this review, 10 June 2014
Dear John M

Thank you so much for sharing your feedback with us.

I am delighted to read of your experience at the Greenbank, and the fact that you would strongly recommend us is greatly rewarding to hear! I will enjoy discussing your comments with the team at this weeks Head of Department meeting.

Matt is sincere in his hospitality, i.e. he means what he says and he doesn't just act - it is this attitude that cannot really be taught and I am pleased that so many in the team here possess it.

We look forward to welcoming you back to the hotel in the not-too-distant future.

My thanks again.

Kind regards

Ben Young
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 June 2014 via mobile

The most tasty fish and chips I've had in years, I live in Falmouth and decided to pop in with my wife for some fish and chips, they were amazing. The bar area has such a relaxed feeling at night, and the staff are always helpful and friendly. Before we knew it and a few amazing cocktails later it was midnight and time to leave. I love that you can casually pop in for a bite to eat and end up having an amazing unplanned night, that's the Greenbank!

Stayed June 2014, travelled as a couple
Helpful?
1 Thank JacobCollins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben_Young_RGM, General Manager at The Greenbank Hotel, responded to this review, 7 June 2014
Dear JacobCollins

Thank you so much for sharing your experience, I do hope we will have the pleasure of your company again in the near future.

Next time you're around, do ask for me - it would be great to meet up for a general Greenbank / Falmouth type chat!

Kind regards


Ben Young
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 June 2014

Just returned from a thoroughly good four night break at the Greenbank. The hotel has a solid, reliable feel to it. Views over the river from the restaurant and terrace were wonderful. Restaurant and bar menus have improved and now have gluten free options marked, which is really helpful. Bedroom and bathroom were clean and well presented with nice toiletries and good quality, fresh towels each day. The bar/lounge areas had a good selection of newspapers and magazines that positively encouraged you to linger in comfortable chesterfields sofas. Overall well worth its 4 star rating.

A special mention to Matt G, Sophie, Tom and Phil [bar] who ensured that their service exceeded our expectations.

Room Tip: Choose river-facing rooms for the fantastic views and sunrise.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
3 Thank jaynem_rowlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben_Young_RGM, General Manager at The Greenbank Hotel, responded to this review, 5 June 2014
Dear jaynem_rowlands

I am so pleased to hear your comments, really lovely to hear that you enjoyed your stay so much.

I will pass your feedback to all the team, and hope you will be back to see us again soon!

Kind regards

Ben Young
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Truro, United Kingdom
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 June 2014

We live in West Penwith and have visited the Greenbank previously for a drink and something to eat on their lovely terrace.We normally stay at the St Michael Hotel when visiting Falmouth but we decided to stay at the Greenbank on this occasion as we wanted to enjoy Jazz on the Quay in St Mawes and Custom House Quay for the ferry is close to the Greenbank.
The staff in the bar and restaurant are excellent and we felt very welcome and nothing was too much trouble. Very laid back but efficient, just what you want in a good hotel.
Our room was an executive harbour view - OK , but the bathroom was very '80s' and we had to ask for it to be cleaned again as there were hairs in the bath, shower & toilet- not a nice welcome.The grouting around the shower also needed replacing.
The room was lovely and spacious and the view from the room was glorious.
We slept very well until someone set off the fire alarm at 7.10 am , 7.20am and again at 7.35.We were also in the room next to the Riverside suite and reception forgot to mention there was a Falmouth Business breakfast seminar taking place. So, once the fire alarm woke us we then heard all the business people greeting each other and generally having a good old time. Fine for them , but not so great if you wanted a relaxing lie in !
I know this doesn't sound too good, but the staff were really lovely and the location of the hotel is superb. They just need to update the rooms a little and perhaps think twice before putting non- business guests next to the suite when a breakfast seminar is taking place.
Overall we did enjoy our stay but I think we may stay at the St Michaels on our next visit to Falmouth.

Room Tip: Make sure you ask for a room which has been refurbished this year. Harbour view fab.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SandIP209011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben_Young_RGM, General Manager at The Greenbank Hotel, responded to this review, 3 June 2014
Dear SandlP209011

Thank you for sharing your comments with us.

Firstly please accept my apologies that, for whatever reason, your bathroom was not serviced properly - this is most unusual as all rooms are checked daily by the Head of Housekeeping - I can only suggest that on this particular day their procedures failed. Please be assured that our usual standards are extremely high in this area, indeed our Trip Advisor score is highest for cleanliness along with service and location.

The fire alarm going off was unfortunate, and this was made worse still by the disruption caused by an early morning breakfast meeting! I am dreadfully sorry that these things have conspired against you being able to have an enjoyable, restful and relaxing stay with us.

Your comments on the staff and the location are more like it and I am pleased that on these two areas, at least, we scored better.

Should you ever wish to consider a revisit, it would be great if you would contact me so I can personally attend to the booking, it would be my absolute pleasure to welcome you back.

Thank you again for your review, and I do hope we will have the pleasure of your company again in the future.

Kind regards

Ben Young
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Falmouth
1.1 mi away
The Oceanic Hotel
The Oceanic Hotel
#1 of 23 in Falmouth
165 reviews
1.1 mi away
Anacapri Guest House
Anacapri Guest House
#4 of 23 in Falmouth
337 reviews
1.1 mi away
The Royal Duchy Hotel
The Royal Duchy Hotel
#5 of 23 in Falmouth
1,037 reviews
Show Prices
Show Prices
Show Prices
7.4 mi away
The Alverton
The Alverton
#1 of 4 in Truro
831 reviews
1.1 mi away
The Falmouth Hotel
The Falmouth Hotel
#9 of 23 in Falmouth
1,105 reviews
18.0 mi away
The Headland Hotel & Spa - Newquay
Show Prices
Show Prices
Show Prices

Been to The Greenbank Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Greenbank Hotel

Property: The Greenbank Hotel
Address: Harbourside, Falmouth TR11 2SR, England
Region: United Kingdom > England > Cornwall > Falmouth
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Falmouth
#2 Luxury Hotel in Falmouth
#3 Family Hotel in Falmouth
#10 Romantic Hotel in Falmouth
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Greenbank Hotel 4*
Number of rooms: 61
Official Description (provided by the hotel):
Float away in stylish surroundings. Submerge yourself in characterful history. Dive into delicious food and drink. Breathe in fresh sea air. Drink in the view. Nestled on Falmouth harbour, the Greenbank Hotel blends the best of coastal living with the finest in contemporary comfort, so you can experience life - on the water's edge. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Ebookers, Priceline, Hotels.com, Odigeo, Traveltool, S.L.U., Hotel.de and Evoline ltd so you can book your The Greenbank Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Greenbank Hotel Falmouth
The Greenbank Hotel Falmouth, Cornwall

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing