Booked this directly with Richardsons central reservations and got what seemed to be a very good deal for 7 nights dbb for myself and my wife as a couple and our elderly mother/mother-in-law. On arrival, we were dealt with quickly & efficiently, with a parking space and our luggage portered to our rooms.
Being on the 4th floor in the 'old' (pre 1898) part of the hotel, the windows were small dormer style although had the advertised sea view. M-in-law's room, which was a double sold for single occupancy, was one that had been refurbished fairly recently and was therefore in tip top condition. Our room however wasneat & tidy but 'tired' and in need of some decorative attention.
That said, the bed was comfortable enough although a double rather than a twin which is a necessity due to my disabilities. Anyway, that was down to me as I had not noticed the error on the booking form and got it amended. So we have 'managed'. Reception staff were attentive and tried to help but in the end there appeared to be no alternative availability for the duration of our stay, without us having to move rooms more than once.
So much for the accommodation and location, which was fine. There were However, issues from the start. M-in-law had alarm calls set for every morningbat 7.30, which worked on the first morning but not the next, this despite having checked the booking with reception the night before. Sorted eventually and ok tto date.
Restaurant service however left an awful lot to be desired. Breakfast has varied form less than satisfactory to downright bad. It occasioned a discuusion with duty manage Sam, who took the feedback on board and it must have got through to higher management, as Restaurant Manager David was advised of the chaotic conditions prevailing whilst he was off duty.
Following this, service improved for at least the next day. We had also had occasion to complain to David that despite us being in virtually first on a 6.30pm dinner booking, we were being served out of turn, such that people coming in later were getting all their courses and away before we had even our mains. After our complaint, there was a level of improvement but alas only for one day. Tonight (our 4th night of a seven night stay), was the worst yet. M-in-law doesn't have a starter and eats slowly, so has her main course served with our starter. Simple you might think but no.On no occasion thus far has either her main course our our starters coincided witihin less than ten minutes. Tonight, her main course was served but sadly the wrong dish - my wife's , which therefore had to be returned to the kitchen. Of course then our starters arrived and we had to wait while the correct main course was finally served. This of course threw a spanner in the works with our mains, my wife's main having been previously served incorrectly. So essentially, by the time everything had been served, it was the same two hour marathon as our previous bad experience.Manager David has been as professional as it is possible to be given the circumstances he and his staff have had to work with. In our view the issue lies with the kitchen who from our experiences to date, have been totally disorganised, serving ou out of turn, prioritising on coach party bookings, who come in en masse, get served as a priority, are likely less profitable than individual bookings, who by definition are more likely to use many of the hotel facilities and spend more.
Given the hotel's rack rate, relying on coach parties alone is perhaps a recipe for disaster. The kitchen needs to understand about the benefits of loyal & repeat business from small groups & couples staying 2-7 nights. The other thing of course is that many of today's travellers are internet savvy, use review sites suvh as this one to air their views and experiences for other intending visitors to see and take into consideration when booking their next trip.
Would we come her again. Probably not. Would we book other Richardson hotels in the future. Probably not. For what we are paying, we could have stayed in a good hotel in Europe or the Channel Islands an received better treatment. Believe it or not, we have actually been there and done it etc, so we know it can be done.
Despite all of the foregoing, the food standard itself has been very good, just let down by chaotic and poorly run service from the kitchen. Must do better.
- Official Description (provided by the hotel):
- Falmouth's Landmark Hotel Steeped in history and with striking Victorian architecture, The Falmouth is Falmouth's first ever hotel. Situated in 5 acres of beautiful gardens and overlooking Castle beach, the hotel offers 71 individual bedrooms, stunning views, the award winning Castle Beach restaurant and an Elemis Spa... the perfect coastal hideaway. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Priceline and Hotels.com so you can book your The Falmouth Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Falmouth Hotel Cornwall