My family thought that we would celebrate my mothers 80th Birthday at the hotels restaurant on the 5 Nov13. The 5 adults and 2 teenagers all had a starter and a main course, a bottle of wine and 5 pints of coke (the coke alone cost £16). We all thought that the food was cold and the starters were very small but thought that the main course would make up for it (how wrong we were). Again the main courses were all cold and portion size was that small it was discussing. The bill was £241 and we all left hungry. Because it was my mothers 80th Birthday it was not the time to complain so instead I wrote a letter explaining my disappointment with the meal and price. Some 13 weeks later they have not had the decency to reply. So we got ripped off with the food and the management of the Greenbank could not even be bothered to reply to a customers dissatisfaction. We have used the Greenbank for some 30 years and will not be using it again and will not be recommending it to anyone.
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