The Greenbank prides itself on it's Harbourside Restaurant, awarded AA 2 Rosettes. I was overjoyed to see their fabulous afternoon tea menu, with beautiful cake stands packed with freshly cut sandwiches, scones, clotted cream, cakes, fudge and all manner of delights- perfect for our family celebration, with 4 generations gathering for the 92nd and 91st birthdays of my parents. They had first holidayed in the Greenbank in 1949, for their honeymoon, and then taken me on many family holidays there throughout the 1960s and 70s. My parents were overjoyed as the secret destination was revealed last Sunday afternoon, and they sat at the large table overlooking the estuary with their daughter, granddaughters our partners, and their 2 year old great grandson!! We were greater with care and attention, but sadly, things went downhill from there, in the service department. The restaurant was far from busy, but our simple order of 2 sharing platters of " Greenbank tea" and 1 of "Chocoholics Delight" and 1 tea for a toddler, took 45 minutes to start to arrive!! We had booked for 3.30, but were not all able to savour the delights of our scones till an hour later. My father has never been one to wait patiently, and this was an enormous event for him, as he is too frail to leave the house now under normal circumstances...I held my breath and prayed that food would start to arrive. To be fair, the quality of the tea was excellent, all fresh, fabulous quantities, but the wait? Could the kitchen really be that busy? The main problem seemed to be that no one of the staff tool us under their wing, they milled around, and at least 3 different waiters tried to deal with our table...with the inevitable result. Coffees arrived late, or not at all, Charlie at 2 drank all his milk within a millisecond, with no more being offered and no food arriving, teapots were not refilled, water arrived without glasses, butter had to be requested for the scones (my parents not believing in the cream and jam only option), but had to be melted in the kitchen as it was straight from the fridge and arrived in molten form. All in all, the family celebration was a success, as we were all together in a beautiful location, but I began to wish my parents had honeymooned in a different hotel in Falmouth, one where the service was still as it used to be and as my parents remembered. And, just a final thought, perhaps some little token of celebration of my parents' birthdays from the hotel (a sparkler, a candle?) would not have gone amiss, especially as I pointed out the celebration and my parents history with the hotel on booking, and again on arrival. Frankly, there is no excuse for such dismally poor service in a modern hotel with "Luxury 4 Star" rating...perhaps at Faulty Towers, but the Greenbank, Falmouth? The only stars I can give are for food quality, sorry!
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