Just returned from a 2 night stay at the Hannafore Point Hotel. the views are stunning and the room was very comfortable. We did intend to have dinner but there was private function and the staff told us that they wouldn't be able to cope with our dinner party of 7. The occasion was a joint 65 th birthday. Our children had bought hotel gift vouchers towards our 2 night stay. The receptionist on the desk when we arrived told us she couldn't deduct the voucher from the total cost as the booking had not been made directly with the hotel. I asked if she could refund the voucher (£130). I was told 'no' as the vouchers were non- refundable! After creating a fuss, the receptionist told us that she would deduct it but it would be a lot of hard work! On the day of our departure I asked if we could transfer a deposit I had made for a separate future event. The event has been re-scheduled for 2016 instead of 2015. The same receptionist told me that she could transfer and that others attending the same event in 2016 had asked for deposits to be transferred and it was a 'lot of hard work' to change on the computer booking system. Unfortunately, these two issues with the same member of staff spoiled an otherwise lovely stay. Oh! & the hotel lost out on a dinner bill of £181! I can only assume they don't need the business. Just have to say that all the other staff we met were lovely.
- Official Description (provided by the hotel):
- In a stunning location overlooking Looe Estuary.! 0 Minutes from the picturesque fishing town and beach. Superb walking along the South West Coastal path. Well equipped fitness suite and Spa with resident Beauty therapist, Gym, Steam room, Sauna, and pool. Fresh local produce and Fish from Looe Market. ... more less
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- Also Known As:
- Hannafore Point Looe
- Hotel Hannafore Point
- Hannafore Point Hotel Looe, Cornwall