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“Fantastic Property and great location with just a...”

Review of Seawinds

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6 reviews
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Holiday Rental House -
4 Bedrooms, 3 Bathrooms, Sleeps 8
Looe, Cornwall, England

Reviews from our community

Excellent - based on 6 reviews
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Reviews from our community

Date | Rating
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English first
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English first
Matthew R
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic Property and great location with just a couple of points to note.”
Reviewed 3 April 2016 for a stay in March 2016
person found this review helpful

The property was one of the best we have stayed in, great condition, with really nice sea views with just a few minor 'issues' described below. There were 7 in our party, 4 adults and 3 children under 10 (plus 1 small dog). We had ample room and never felt like we were on top of each other like some places we have stayed in. There was a really nice coastal path from the property into Looe itself which was not short (or flat!) but was still quite pleasant. We were a little surprised when we arrived as the property was listed as having 2 parking spaces which turned out to be on a road outside the house. To be fair the description did say 'on road parking' but as it specified 2 cars we assumed there would be some specific area. As this was not the case its possible that the spaces directly opposite the property could be taken. The other main issue to note was that half way through our stay we noticed a dirty mattress topper on one of the beds my son was sleeping in, it was clearly stained with what we could only assume was urine from a previous occupant. We telephoned the agents who sent the cleaners straight down to change the sheets, its just a shame that for the sake of a £10 mattress topper, we had to experience this unfortunate situation. When the lady from the cleaning company was there we also pointed out a number of other minor issues, such as a loose patio slab on one of the steep garden steps and a large shard of broken glass at the side of the property. The lady was very apologetic and understanding and we thought that was the end of it. But the next morning we received a call from the agents 'Cornish Collections' who said that the stain was only 4cm and did not smell of urine and the the step was not dangerous. This was a shock as basically it felt like we were being called liars and that we were making too big a deal of it, which is not what we expect from a professional agency. Later that day 2 people arrived from the agency and things were discussed and resolved. Having said all that, the holiday was great, the property was 'almost' perfect and apart from this minor breakdown in customer service, a great time was had by all.

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Travelling group: Extended Family
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups People with pets
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 Apr 2016
Many thanks for your review, Seawinds is certainly a lovely spot and we are delighted that you consider it one of the best you have stayed in.
With reference to the couple of points to note, Cornish Collection responded immediately to your call by organising a visit from the cleaner to rectify the unfortunate issue with the mattress protector. As you are aware we followed up with a courtesy call to ensure you were happy with the outcome of the visit during which we re-iterated the cleaner's apology. We also discussed the step as we had not been able to identify any problem and wanted to be certain we were talking about the same slab. Your return call stated that it was different and so we offered to attend the property whilst you were in residence. This we duly did and established that one of the slabs was indeed loose. As you are aware this was one of many slabs and all others were completely secure and despite looking for it we had initially been unable to find it. There was certainly no insinuation of lies, merely an explanation that we had been unable to find the problem and therefore a call to check whether we were looking in the right place. Having organised an immediate visit and followed up with both a call and visit to ensure everything was ok, we are sorry to hear that you felt there was a 'breakdown in customer service'. We are reassured that across our portfolio of 85 properties, this has been the first adverse comment related to customer service that we have ever received on TripAdvisor.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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