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Review of Tern Cottage

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Average
3 reviews
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Overview
Cottage -
3 Bedrooms, 2 Bathrooms, Sleeps 6
Looe, Cornwall, England

Reviews from our community

Average - based on 3 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Andrew S
Hayling Island, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice stay in Looe”
Reviewed 16 October 2013 for a stay in September 2013
2
people found this review helpful

It was our first visit to Looe in 30 years. It is a very busy town but still has it's Cornish charm. I booked this property because although it had parking for a small car at the front of the cottage it had parking in the main car park over the bridge in West Looe. Because we had a large car this was required. On arrival it was obvious we would have to unload the car and move on quickly as we were blocking the road. (Small lane on a hill). We discovered the car park pass was not in the property. I phoned the manager of the property and was told the previous tenants had taken the pass but we would have it in a few days. It never appeared and neither did the manager. (Anthony) I spoke to the Agents who tried calling him but he didn't answer his phone. Wasn't just not taking my calls then!! This caused us a big problem as the whole idea was we didn't want to use our car every day and had to come back early every day to put money in the parking meter. To cut it short we spent £30 on parking and was assured we would get it back. We haven't and I now don't believe there was a parking pass. The property itself was OK. Very good position in the centre of Looe. There is one bathroom and a toilet and sink that is called an on-suite for the master bedroom on the 4th floor. Very good bed in this room. The other 2 bedrooms are a decent size. The main bathroom is large with a good size shower and bath. The kitchen is a good size as is the seating area. The best room is the basement which is the TV room and this is large and cosy at the same time. The property needs some updating as it is a bit tired now but is OK. I don't think it gets a very good clean on the day of arrival as it hadn't been hoovered. There were bits all over the carpet and could have been better. I wouldn't go back to this property but it's location and general size would make it good for family's.
The parking issue was a major problem for us and Anthony couldn't be bothered to sort it out. I wonder what he does as he was unreachable after our first call. Obviously he recognised the number!!!! Really not good enough.

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Liked best: Location
Liked least: The agent / Manager of the property
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
Recommended for:
Friends getaway Families with young children
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 Nov 2013
Many thanks for your review of Tern cottage. We are the agent and as you say we met at the time and are, as discussed, very sorry you had the problem with parking at Tern.
I would just like to assure you that there is without doubt a parking pass which was indeed taken home by the previous guests and has been returned to us.
It seems there has been some problem as the management company state that a cheque was posted first class on the day they received your receipts. They will be issuing a new cheque and we will be in touch on their behalf to ensure they have the correct address details.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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