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“Fantastic hotel in fantastic location”
Review of Portbyhan Hotel

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Portbyhan Hotel
Ranked #3 of 7 Hotels in Looe
Certificate of Excellence
Reviewed 24 March 2014

Fantastic hotel with a fantastic location.
We have now stayed at the hotel a total of three times both as a couple and as part of a group of 12.
Nothing is too much trouble for the staff.
The hotel is spotlessly clean, the food is always piping hot and tasty with a good variety on the menu.
Highly recommend this hotel.

Room Tip: Most rooms have lovely views
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  • Stayed: March 2014, travelled with friends
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1  Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portbyhan, General Manager at Portbyhan Hotel, responded to this reviewResponded 27 March 2014

Hello and thank you so much for the review. We are of course very happy that you were happy with all elements of your stay. We thank you so much for coming to see us three times already. With the refurbishments that are going to take place in the future you will have to come see us again. Thank you, Brock - General Manager

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468 - 474 of 507 reviews

Reviewed 16 March 2014

Had the carvery lunch here today only £8.95 All fresh vegetables with a good portion of meat. Great value!The staff were very friendly and we had a lovely view of the harbour from our window table. Will visit again and will recommend to friends

  • Stayed: March 2014, travelled as a couple
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1  Thank Wharfy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portbyhan, General Manager at Portbyhan Hotel, responded to this reviewResponded 21 March 2014

Hello and thank you so much for taking your time to give us your input. We are so happy you enjoyed your time with us and of course we hope you tell all your friends and family. Look forward to seeing you again. Take care, Brock - General Manager

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Reviewed 8 March 2014

This hotel has a good position in Looe (easy walking distance to town centre and beach).Only down side is there are quite a few steps to the hotel entrance and this is difficult for disabled people. They do however have a stair lift chair and we were told they are installing a lift this spring. The hotel is clean, All the staff are friendly and nothing is to much trouble. The food is second to none, the chefs deserve a pay rise (Vegetarian or not, if the stuffed peppers are the menu try them, there fab!!). They do however advertise as 'many rooms with sea view', they also have many that do not, and the views from these rooms are roads, car parks and from our room we not only over looked the window of another room but had a brick wall directly outside the window with the kitchen ventilation system piping in front of the wall which starts humming at 6.30am and doesn't stop until 9pm. Avoid room 301!The room was clean but small and with a lot of furniture in it so moving around was difficult especially as my mother is stick disabled. I contacted the hotel and the booking agent in advance explaining mum was stick disabled but we were put on the third floor!! If there had been a fire mum would NOT have been able to get out. They offer porter service but they broke the leg of my new suitcase and after having it for 60 hours all they did was put a bit of GLUE on it!! It fell off immediately!! Be careful.

Room Tip: If you have any disabilities contact the hotel in advance and hopefully they will listen. Request...
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  • Stayed: February 2014, travelled with friends
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1  Thank 3ohappycouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portbyhan, General Manager at Portbyhan Hotel, responded to this reviewResponded 12 March 2014

Thank you so much for your review as we can only improve with input from our guests. We are so happy that you enjoyed the food and that the staff were helpful during your stay. The hotel does have over half the rooms with sea facing but of course like any building there are rooms that are not sea facing. We can offer sea facing with a supplement to guarantee like any other sea side hotel. I can fortunately let you know that there are fire escapes on each floor and the 3rd floor fire escape is actually the safest as it leads onto a level exit that leads onto a road behind the hotel so even safer for people with walking difficulties. In regards to your suitcase, can I offer you to contact me so we can sort out a replacement suitcase for you? You can contact me at 01503 262071 or manager@portbyhan.com – thank you, Brock, General Manger.

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Reviewed 7 February 2014

all staff were very polite and friendly.food was excellent(i think i put on 3 pounds eating the breakfast).abby behind the bar serving the drinks was amazing(give her a pay rise).will recommend to friends and family.

Room Tip: pick room 109 with the balcony
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  • Stayed: February 2014, travelled with family
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8  Thank tom r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portbyhan, General Manager at Portbyhan Hotel, responded to this reviewResponded 12 March 2014

Thank you so much for your review and I can see my daily beatings of the staff is paying off (of course kidding) Abby says hello and thank you. Look forward to see you all next time. – Brock, General Manager

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Reviewed 6 February 2014

Just back from a lovely 5 days with our friends at the Portbyhan. The hotel is in one of the best positions in Looe. Greeted by the Manager and shown into the Dinning room where we had scones and tea. What a great way to start. The staff are second to none. Couldn't do enough for you and always smiling. Our room was cozy, warm with comfy beds. Food also first class. Plenty of choice. We were sad to leave at the end of our stay. A big thank you to all.

  • Stayed: January 2014, travelled with friends
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2  Thank dragonCardiffWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portbyhan, General Manager at Portbyhan Hotel, responded to this reviewResponded 12 March 2014

We are all blushing from this very nice review…of course are more than welcome back anytime. Thank you again! Brock - General Manager

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Reviewed 1 February 2014

Had a wonderful break in Looe with my wife and two friends. The hotel was well maintained and the staff were fantastic, nothing too much trouble for the young team, they were never without a friendly smile (which was contagious). When our coach left yesterday all the staff lined up outside the hotel to wave goodbye (which was a lovely touch)
Thanks to all
John H

Room Tip: We had a room overlooking the harbour which was great! We watched the fishing boats returning with t...
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  • Stayed: January 2014, travelled with friends
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1  Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portbyhan, General Manager at Portbyhan Hotel, responded to this reviewResponded 4 February 2014

Hello,

It is not hard for us to smile when we have such wonderful guests as ourselves. I know when people leave we tell them that we hate to see them go and you all think we are just saying that but it is true. We really do love having such great guests in such a great location.

We look so forward to seeing you again...with a smile of course.

Brock, General Manager, Portbyhan, Looe

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Reviewed 29 January 2014

Just returned on 22nd Jan from a 5 day break at the hotel . We arrived to a warm welcome from the staff, tea and scones and no cases to carry to our room. Our room was excellent clean warm and cosy.The hotel is in the thros of being re-furbished but there was and is not disruption to the guests.The food was 5 star served by helpful and cheerful staff.The hotel sits on the side of the harbour so plenty to see when the weather is not so good. The one downside to our stay was the weather and if the staff could have controlled that I am sure they would have done. Well done cannot wait to return

  • Stayed: January 2014, travelled as a couple
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4  Thank eirwen w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portbyhan, General Manager at Portbyhan Hotel, responded to this reviewResponded 4 February 2014

We are so happy you have taken the time to write a review for us.

I have had the staff learning different songs and dances to hopefully improve the weather but not a lot of luck yet. They say it is because I sing so poorly.

Thank you again and we hope to see you when the sun is out again. Oh wait don't leave it that long. Take care, Brock - General Manager, Portbyhan, Looe

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Additional Information about Portbyhan Hotel

Address: The Quay | West Looe, Looe PL13 2BU, England
Region: United Kingdom > England > Cornwall > Looe
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Looe
Price Range: £54 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Portbyhan Hotel 3*
Number of rooms: 44
Official Description (provided by the hotel):
The Portbyhan Hotel is situated in an unrivalled position right in the heart of Looe, allowing guests to relish the panoramic views of the vibrant harbour with only a short stroll into Looe town. The Edwards family, who operate an award-winning holiday company in South Wales, purchased the hotel in June 2013 and have since invested over £2.1 Million in a full-refurbishment of the exterior, bedrooms, restaurant, bar and public areas. These renovations, the location and the excellent services that the hotel offers have all contributed to the Portbyhan Hotel recently winning “Best Individual Hotel” at the prestigious National Coach Tourism Awards. Our public areas are also open to non-residents therefore if you are passing and wish to meet the team, sample our locally sourced cuisine or simply relax and enjoy a cold beverage on our roof top garden, please feel free, we would love to see you! ... more   less 
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Also Known As:
Portbyhan Hotel Looe, Cornwall

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