We booked this trip through Hostel World and upon arrive at the hotel, they had not been advised of our stay. Apparently this is because we booked the day before our arrival and Hostel World are not quick at passing on the information. The receptionist was extremely helpful and sorted it out within minutes and even gave us a free beer for our trouble. He told us where the best bars and places were to eat. Overall, the service he provided was very good.
The reception and bar areas are decorated in a modern way and looks like a hotel. However, the corridors and bedrooms are more hostel than hotel. The room was small with two bunk beds in, the bathroom had mould in it and the door did not shut properly. That said, you get what you pay for and if you are staying a couple of nights and want a bed and a quick shower then this is the place for you. If you are staying longer or plan to be in the room for any length of time, then it's best to look for somewhere else.
The location was excellent, right on the beach front and in the centre of the bars/shops/restaurants etc. Parking wasn't a problem either.
Unfortunately, our stay was not without a downside. On the last day we had to speak to house keeping about an issue with our room. The housekeeping manager was extremely rude and unhelpful, acting as though she was the victim and not us. I appreciate that there was little she could do, but some compassion goes a long way. She was blunt, unapologetic and extremely defensive. It is such a shame as the receptionist had given us such a great experience with the hotel and had it not been for this woman, I would have rated their service much higher. Also, due to her lack of people skills, I would not recommend this hotel to our friends. This is because it is at times like these that you need staff to provide great customer service.
- Official Description (provided by the hotel):
- Perfectly located for a short break in Newquay, Hotel Sunnyside is a fun and upbeat budget hotel offering a range of facilities and a great choice of affordable private en-suite rooms for single travellers, couples, and groups of all ages.Positioned just above Towan Beach in the heart of Newquay town centre, our location boasts inspirational views across Newquay bay and the awe-inspiring Atlantic coastline. With only a two minute walk to the main shops, bars, and restaurants, and only a short stroll from the beach, Newquay's winning formula of sun/fun/sea/surf are all on your doorstep. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, LateRooms, Priceline, HostelWorld, Odigeo, Hotels.com, Ebookers and Evoline ltd so you can book your Hotel Sunnyside Newquay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sunnyside Hotel Newquay
- Hotel Sunnyside Newquay Cornwall