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“very friendly staff”
4 of 5 bubbles Review of The Pentire Hotel

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The Pentire Hotel
Ranked #10 of 38 Hotels in Newquay
Certificate of Excellence
Bristol, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“very friendly staff”
4 of 5 bubbles Reviewed 19 August 2013

stayed at this hotel for 3 nights with my mum.reception staff very welcoming despite doing several jobs at once like bar tending etc.rooms very clean if not a bit dated mums single room had a lovely sea view.mum has to have a gluten free diet and this was catered for really well each morning our waiter would go through the dinner menu explaining what mum could eat which was so helpful.we had a lovely relaxing stay.the food was really nice and would definitely go back.

Room Tip: rooms with a seaview at the back are nice
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SusieChops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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879 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (330)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
London, England, United Kingdom
1 review
4 of 5 bubbles Reviewed 18 August 2013

The hotel overall was great, lovely food, acceptable room, great pool, etc etc...however, it became apparent that this hotel needs to hire more staff! Upon arrival there was a lovely young lady who was managing the reception desk, the bar and the food (the snack bar)! I think this is unacceptable, even one of the waiters had to apologise for the lateness of the service to them been short staffed. There was also a woman on reception who was rude, who would not let us have our swimming towels before 10am because the pool doesn't open until 10am monday-friday, when all's we wanted to do was take them upstairs! VERY friendly male bar man however. We also had a lovely view of the beach too!

Room Tip: do not come here if you have children who like to do things in the hotel. Granted there is a pool, a...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KatieChallinor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mrhoward66, Guest Relations at The Pentire Hotel, responded to this review, 27 August 2013
We are pleased to read that you found our ‘hotel great with lovely food’. Most guests and their children really enjoy playing in the indoor heated pool, just like you did - and last year we added a new outdoor play area for children with climbing frame and a Wendy house too. We are normally fully staffed, but everyone pulled together in a professional manner and worked extra hard when we needed to cover for a sudden family bereavement. We hope to warmly welcome you back again.
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Stafford, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 18 August 2013

Just got back from 2 nights at the Pentire Hotel in Newquay Aug 13.
Hotel staff very attentive & pleasant. Room very comfortable & clean. Breakfast, very filling, just what you need for a good days surfing or exploring the town, the local area & beaches. Fabulous sea & beach views across several miles from our room. Fistral Beach only 10 mins walk or a 5 min car ride. - surfers paradise dude!
Only a mile & a bit from the town centre, £5 in a taxi or a 15min walk. Will be back again soon.
Only neg: The seagulls wake you up too early....well, it is the seaside

Room Tip: Get one with a sea view for the views over the area.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
weston s mare
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 14 August 2013

we stayed at the pentire hotel for 7 nights 2 adults and 2 children aged 8 and 11 in room 104. the pool was excellant to fall back on when at a loose end the hotel even supply you with towels to use, which is very useful. the restaurant food was brilliant and really good choices or a kids option, and nothing was to much trouble for the staff who were very friendly and efficient (especially colin) the kids also enjoyed playing pool and table tennis in the games room. pentire is a good 10 minute walk to fistral beach down hill but well worth it as the kids loved the waves. you can also walk to the river gannel and across to crantock beech when tide is low. overall one of our favourite holidays and will definately look at going back next year.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thewestcotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mrhoward66, Guest Relations at The Pentire Hotel, responded to this review, 15 August 2013
It is great to read your comments and we are really pleased that this was 'one of your favourite holidays' for you all. We would love to welcome you back again next year. Our warmest regards from all of our team
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Scotland
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 14 August 2013

We stayed at the pentire hotel for 4 night in July and we had a lovely break. Food is excellent great choice and service. Staff all very helpful. We asked for a new mattress No problem sorted right away. Make sure you book a room on the 2 or 3 floor to get a great view of the beach.

Thanks we will be back

Ps only comment is the changing rooms at the pool could do with an update

Room Tip: Ocean view room a must on higher floor
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Capanni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 12 August 2013

We stayed for a few nights in August and I'm happy to say that generally the hotel is of a good standard, we stayed in a room that looked dated and the bathroom wasn't as good as more modern hotels but was acceptable.

The food was good, a decent choice most nights and the staff were friendly; but there was a big problem one morning where a coach load of guests invaded the restaurant during breakfast, the hotel was understaffed and it took 30+ minutes to get served but it was a one-off and not the fault of the staff but the management.

Other big pluses are the location (quiet), pool and views.

Finally the Entertainment was forgettable infact dire considering the time of year

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DarrenAUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
88 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 bubbles Reviewed 11 August 2013

Stayed at the hotel recently for 2 nights. Arrived at the hotel and was given Our key, went to the room to discover it was a tiny outdated room that obviously had better days. There was stains on the walls and ceilings and most of the wood paint was chipped off the window sills. The final straw was the bathroom, looked liked it had not been cleaned with what I could describe at sick / poo on and around the toilet and not very pleasant marks on the bath room wall. Health and safety would have had a field day! Went and complained and was given another room which was far better, the lady on reception was very dismissive whilst the gentlemen has apologetic. I think it was very over priced for what we had, I would not visit again or would I recommend it to any one. Shame really as the location is good, the breakfast was good, the manager was nice but the overall hotel was poor, suggest individuals make their own minds up and treat my review with a pinch of salt as I could have been very unlucky.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CHILLIQUEEN77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mrhoward66, Guest Relations at The Pentire Hotel, responded to this review, 13 August 2013
We listen carefully to guest feedback, which is generally positive with friendly staff, exceptional value, great views and helpful service amongst the most regular comments made. We are pleased that you found our breakfast and location good, but sorry that you mistook some silicone bathroom sealant in the toilet as something of greater concern. We do apologise that this was not spotted by us first, and glad that we were able to offer an alternative room that you were very happy with.
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Additional Information about The Pentire Hotel

Property: The Pentire Hotel
Address: 60 Pentire Avenue, Newquay TR7 1NU, England
Phone Number:
Region: United Kingdom > England > Cornwall > Newquay
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#6 On the Beach Hotel in Newquay
#9 Family Hotel in Newquay
#9 Business Hotel in Newquay
#14 Romantic Hotel in Newquay
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Pentire Hotel 3*
Number of rooms: 75
Official Description (provided by the hotel):
Located on the Pentire headland in Newquay, just a mile from town centre, we have spectacular Fistral beach views. The River Gannel estuary and south west coast path is on our doorstep so we're ideally positioned for surfers, families or groups. Facilities include an indoor heated pool, steam room, childrens play area, beauty salon, fitness studio and a friendly bar. Licenced for Civil Weddings, we provide a beautiful venue for Weddings and receptions. ... more   less 
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Also Known As:
Pentire Hotel Newquay
The Pentire Hotel Newquay, Cornwall

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