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“value for money”
Review of The Pentire Hotel

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The Pentire Hotel
Ranked #10 of 38 Hotels in Newquay
Certificate of Excellence
London
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“value for money”
Reviewed 10 May 2010

My wife and one of our friends stayed here over the New Year, at what has to be a real bargain price.. I am writing this to try and counter some of the negative reviews I have been surprised to read... This hotel which is suberbly located overlooking Fistral beach does not pretend to be the Ritz, but as far as value for money is concerned it was great.. The food was plain but in huge quantities, and very acceptable and well served, the waiters all appeared to be locals which is very unusual in the hotel trade, the bar prices were also fair, and there was entertainment every night, some of it strangely curious and old fashioned but by virtue of that fact, very entertaining, I really enjoyed it, particularly New Years Eve.... The rooms were warm and clean, albeit small, but so what.... Like all old hotels there is a bit of peeling paint somewhere.. I also do not know what some people really expect for the money paid, some reviews I have read have no basis in fact at all, and some seem to be particularly cruel with respect to anyone over 60, remember everybody has to get there.. I can honestly say that our experience was positive and represented great value for money and I would recommend

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank power999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Northampton, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 May 2010

We stayed at the Pentire on a budget break through Travelzoo. However, we were not treated as "budget guests". The staff were attentive, friendly and professional. The food was excellent and waiting staff pleasant and customer orientated. THe same person waited on our table for the five days and towards the end we developed a good rapport which we saw happening on other tables.

Everything was clean, the rooms are a little outdated but given the cost that is to be expected. My only criticism would be towels when using the pool. They were too small.

Otherwise we had a great stay, lovely views over the bay and have already recommended it to friends. We'd stay again..

  • Stayed April 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blossom60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorset
Level Contributor
191 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 27 April 2010

Whilst we got a pretty good deal on this hotel, and there were some good things about our stay, the dreadful room, lack of sleep and bad dinners made it a poor experience we would not repeat at any price.

The good things first - breakfast was excellent, the staff are friendly, you can walk into town easily, there are some fabulous headland and cliff walks right on the doorstep and it makes a good base for touring around places like Truro, Padstow etc.

The bad things - our room was tiny and drab and the furniture was old and battered. If you were a large person you would have had trouble even getting in the bathroom and if you wanted to pass someone else, one of you had to get on the bed. The floor of our room was covered in dog hairs, the curtains were thin so let light shine through as soon as the sun rose and there was absolutely no storage space for a suitcase. The walls were paper thin so we could hear the next door neighbours do everything (and I mean everything) and did not need our TV on if their was on as we could just listen to theirs. The hotel is badly in need of a makeover - wallpaper is coming off the walls
and it is grubby.

Given that breakfast was good, we really could not understand why the dinners were so very bad. They were mostly edible but lacked taste and everything looked and tasted as though it had been pre-prepared elsewhere, frozen and just heated up in the kitchens (yes, even the potatoes). I had a salad one night, asked for dressing and was given three satchets of malt vinegar. My husband had beef and asked for horseradish and was offered tomato or brown sauce.

We have stayed at some really good places on similar deals, so have to rate this poor overall.

  • Stayed April 2010, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Liketorome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 April 2010

Got a cheap deal for a long weekend break, so with low expectations off we went back to Cornwall. Room was pretty tiny & drab; ceiling, walls, bath & decor need doing, but apparently getting done room by room, which is understandable considering costs. Anyway, we weren't there to stay in the room all day!! First nights dinner was grim, fish had obviously been cooked then reheated, soggy & greasy. Room was cold in the evening (9pm), told reception, they said "Chris will sort it", went back to the room, thinking maybe he's coming tomorrow, he turned up 30 minutes later much to our surprise; and he was very friendly, fixed the heating in 2 minutes, and off he went again. That's service!!
Breakfast was great, and every other dinner after that too, reasonable selection. Chef very willing to make my small son a sandwich in late afternoon for 2 days (as dinner isn't till 7pm-so a bit late for him, but he loved staying up late!!).
Waiter we had (Adam??) was brilliant, hard-working, but very friendly & helpful. Reception staff were great, very friendly too, with all their info, booking in, checking out etc etc.
Swimming pool was small but perfectly formed; great for families, not for swimming lengths. Spent a lot of time in the pool, was nice & warm, clean and good music, was also a sauna but didn't use it. Changing rooms were small but adequate, & showers had nice hot water, brilliant!! no complaints!! Also a pool table & table tennis near the pool.
My wife had a spa treatment down the road at another hotel nearby, and said it was brilliant, don't know the name though.
3 minute drive (or 15-20 minute walk) to Fistral Beach, town centre etc etc.
Overall, very good value for money; if you're expectin the Ritz, don't go here, but if you want nice food, surroundings, pool, beach, etc etc then it's perfect!!

  • Stayed April 2010, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank mungaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 April 2010

We planned a few days away for some peace and quiet and the whole experience was truely awful. The place was packed full of old people, the average of 70 years. The staff were quite rude and very unhelpful, the room was dirty, the carpet was disgusting, the shower room was equally disgusting. We could not hear ourselves speak after 8pm when the 'entertainment' started! We were moved rooms at 10.30pm but could hear everything and everyone, even people going to the toilet. We were rudly awoken at 7.30am by the old people banging the door down ready for their day trip out.
The food was completely unacceptable, there was no imagination other than out of the tin into the microwave. The place was dirty and the people you have to dine with are gross. We had planned a 3 night break away but left after one night, it was awful. We strongly recomend that you don't bother!!!

  • Stayed April 2010, travelled as a couple
    • Value
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Helpful?
2 Thank samwlk82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 March 2010

my wife and i had a 4 night half board deal at the beginning of march which was great value for money. The hotel was 75% full and had a typical english seaside hotel atmosphere. the room was a little dated (except for the flatscreen tv) but clean with a great view of fistral beach.. the food was ok/good. it was not al a carte but i think you would have to be extremely naive to expect it to be. the staff were friendly and helpful. the indoor swimming pool looked very nice but we didn't use it because the weather was too good. the sauna wasn't working but there seemed some confusion when receptionist was asked she thought it was working!
while we were there the main entrance was being updated and will look very classy and modern. This will probably appear in the gallery section of the hotels online brochure as does the only other modern part of the hotel- the reception area.
The hotel offered evening entertainment.

  • Stayed March 2010, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank snicho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newton abbot
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 15 March 2010

Just spent our second long weekend at the Pentire. Family rooms are wonderful, double rooms with an adjoining room for the children - bliss. The rooms that have already been refurbished are beautiful and relaxing. The rooms that are waiting to be done are still homely and relaxing and spotlessly clean. Food was very good and the staff are smart and friendly. Nothing was too much trouble. They even remembered us and greeted us like friends. If I have to constructively criticise anything it would be the plates not being quite hot enough at dinner. I have already recommended the Pentire to someone and only been home an hour. Going again in May for another long weekend.

  • Stayed March 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kilnclose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Pentire Hotel

Property: The Pentire Hotel
Address: 60 Pentire Avenue, Newquay TR7 1NU, England
Phone Number:
Region: United Kingdom > England > Cornwall > Newquay
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#6 On the Beach Hotel in Newquay
#9 Family Hotel in Newquay
#9 Business Hotel in Newquay
#14 Romantic Hotel in Newquay
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Pentire Hotel 3*
Number of rooms: 75
Official Description (provided by the hotel):
Located on the Pentire headland in Newquay, just a mile from town centre, we have spectacular Fistral beach views. The River Gannel estuary and south west coast path is on our doorstep so we're ideally positioned for surfers, families or groups. Facilities include an indoor heated pool, steam room, childrens play area, beauty salon, fitness studio and a friendly bar. Licenced for Civil Weddings, we provide a beautiful venue for Weddings and receptions. ... more   less 
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Also Known As:
Pentire Hotel Newquay
The Pentire Hotel Newquay, Cornwall

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