After having this trip booked for us as a treat it was anything but that, we were greeted and taken up to our room which was nothing at all like any pictures advertised. After paying £55 reduced from £99 we were given a room that had no en-suite, no sea view and no working television, although we were told if we didn't fancy breakfast (toast and cereal) and wanted to pay a extra £10 we could upgrade to a room where you could see the sea instead of a roof with some bricks on it which seemed ridiculous as we where the only ones staying there aside from one other guy who they chose to put in the room next to us.
From the moment we arrived it was one problem after another, not only did the "hotel" have a funny smell about it but we also contended with the fact the only other resident in the room next door was clearly smoking without any ventilation making the hallway smell awful. The shared toilet /shower was not much better looking, very run down to say the least, and of course the room, aside from the roof view the room was so small my partner could hold their arms out and almost touch either side with no more than 2 foot around the bed. The sink was just about passably clean and bed made but no cover over the divan base leaving a feeling of staying in a spare bed at someones flat rather than a hotel room.
All this aside we thought we'd go out make the most of our stay, coming back at about half 9 we went upstairs to find out our TV was not working properly making a horrible buzzing noise over the audio so we went downstairs to the bar which had all of 2 people in it one of which the owner. After getting a drink we attempted to discuss the TV with the owner to which they said "well it was fine before you got here" swallowing this rudeness down we asked her if they could have a look, they said "well i can have a quick look but even if it is broken theres nothing we can do" never had customer service like it. When they came back down they told us that there was nothing wrong, and maybe it was because we had moved the TV slightly on it's wall stand and was touching the wall, we queried describing the buzzing noise, their response was "oh well theres a slight clicking but you can still hear the TV". Now to the pool table, i'l advise you against spending 50p on it when only 1 pool cue isn't broken and all the cushions are moveable, at this point we could not be bothered to complain anymore and just left for bed.
In the morning troubled by how awful the service was and how different it was to the advertisement on laterooms, we were told "it's not our fault if they put up the wrong pictures, you should have really checked on our website" at this point the both of us were getting slightly more p***ed off and just decided to leave. After working it hotels. B&B's, and holiday cottages for the last 10 years i have never seen a lower standard especially for the price. I have stayed in better B&B's for £20 a night and got another room in Newquay the next night which was luxury in comparison for £20 less, this place should defiantly not be called a hotel. Avoid at all costs.
- Official Description (provided by the hotel):
- Newquay beachfront hotel with stunning views over Fistral Beach. Small family-run hotel with a warm and friendly atmosphere. ... more less
- Reservation Options:
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- Also Known As:
- Surfside Hotel Newquay, Cornwall