Stayed at this guest house for a weekend and was bitterly disappointed, after reading good views on trip adviser, what we experienced could have been far from it. As soon as we arrived, we was summoned to the lounge, to which, we was given a lecture by the hotel owner, who was very partonising, with there being a group of young boys (aged 16/17) staying in the hotel, we was told to 'leave them alone' as if we was going to pester them and seeing as we was a large party, they were not of any interest to us. The room was drab and dirty and it was obvious that the room could have done with a clean by the layer of dust sitting on the mirror. There was a also a distinct smell of dog in the hall way, to which the owner stated that they had 3 dogs, this was not mentioned when booking. The smell hit you like a sledge hammer when you came through the front door.
After our lecture, we was given keys to the rooms, there was 2 rooms of 4 and a room of 6. There was no mention of any bunk beds in the hotel and seeing as 3 of our party was over the age of 70, we thought this was very unsuitable, luckily, no one had to clamber up to the top bunk due to a spare bed in their room, however, this is something that should have been mentioned when booking the accommodation. On closer inspection of our room, the bathroom was disgusting, the rim of the toilet was layered in a layer of grime, the unit had black marks on the top, there was a layer of dust on the hand towel rail, the grouting was grey and the towels were filthy, to which, we went out and bought cheap beach towels to use. Our room, had 4 beds in it, two beds and a set of bunk beds but the room was clearly too small for 4 of us as there was no room for us to get ready or even have a proper shower due to how small the shower was. luckily, we used one of the other showers in the other rooms. On the ceiling, there was cob webs, spiders and a huge water mark above the television.
The other room which was allocated was much the same, the bathroom was foul and covered and dirt and dust, the towels were disgusting and it wasn't until leaving morning that on one of the beds that we discovered a number of huge stains, if we had seen this upon arriving, we would not have slept in the bed. None of the bedding was ironed in any of the rooms and it wasn't even matching the colour on the wall or fittings, sounds picky but seeing as we'd paid a lot of money, you'd expect your bedding to be ironed.
In the third room, the bathroom was one of the worst, the grouting had been painted black to hide the dirt, the toilet brush had dried toilet roll and excrement visable to the eye as well as all the other problems mentioned above. One of the bedding had blood on it and the netting in the curtain was dangling on string. Frankly, the room was not suitable for 6 adults as there was only one shower and one toilet between 6.
In the breakfast room, the first morning, the smell of dog was so strong in the hallway it was unbearable on times, there was dead flies on the window sill which was enough to put you off your breakfast, the glasses weren't clean and we wiped all the cutlery with serviettes before using them. The breakfast was nothing special but when your feeling awful and need something greasy, it sufficed but even then, we was dabbing the egg to remove some excess grease as it was covered in fat. When leaving the breakfast room, we could see into the kitchen and there was more dirt evident.
We was given a pass code to open the security pad for coming into the guest house during the night, the one night, the lock wasn't even on and it was early in the mornings when we returned, this did not make us feel safe as we all had a lot of possessions with us and it was clear, any body could walk in to the guest house. The dogs were free to walk around the hall way which I thought was inappropriate especially if your not an animal lover, no matter how friendly the dogs are.
Overall, I would not recommend this guest house to anyone, it did not meet the standards expected or what we had paid for and it re-remarkably different to all the other reviews but I would never recommend it to anyone or make a return to the hotel.
- Official Description (provided by the hotel):
- We are a small family run guest house sited in the centre of Newquay, minutes away from the clubs and beaches. All groups are catered for and cared for. Please feel free to mail or call any time as we are open all year round. Regards John & Ellen ... more less
- Also Known As:
- Smugglers Rest Newquay, Cornwall