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“Dosen't live up you expectations!!” 2 of 5 bubbles
Review of Atlantic Reach

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Atlantic Reach
Certificate of Excellence
stockport
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Dosen't live up you expectations!!”
2 of 5 bubbles Reviewed 7 September 2009

Stayed at a privately owened house, that was very nice and clean, but double bed was most uncomfortable.We have a disabled person in our party, which was made clear, pity they didn't tell us that it isn't suitable on the whole for people with disabilities, very hilly and pot holed roads!. Half the things they advertised was not available,bouncy castle , trampouline and coffee shop. Changing facilities at the pool inadequate, we were crammed in like kippers!The entertainment at night was dire . We heard alot of people complaining about it, and when we asked if they would return, no one said they would, and they would not recomment it. Staff unhelpful and not friendly

  • Stayed August 2009, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Janice M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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557 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Lichfield, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed 23 August 2009

We arrived at 10am ready to check in cannot until 4pm, so we decided to use indoor pool, it was awful, no baby change facilities, really bad smell`. When we asked at reception at 2pm has room been cleaned it was a rude response. We got to the chalet it was in a terrible state, sofa completely sunken, just hard frame. Poor fittings, no bath, stained carpet, hard beds. You have to provide your own bath towels,tea towels.If i had paid £1400 for this ..which is listed price for Aug I would of been livid. There are dogs everywhere, barking constantly.We did try restaurant on first night, it was Italian buffet...mmmm..not quite.it was £10 per head for dry white baguette with tin tomatoes (not quite bruchetta) cold penne pasta in a processed cheese sauce ..awful..the waitress said how was it..we told her and she said..oh is it your first night you must be tierd...mmmm.. no just no used to eating crap food.Hence we did not return. At 3am in morning the large mirror in bedroom fell off the wall and shattered, i have photographed the fitting for this and the shattedred mirror. When we told reception, had we had our 11 month old daughter in cot in our bedroom it could of been fatal, the receptionist was not bothered at all. If you are tempted with a cheap deal...do not do it.

  • Stayed August 2009, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank MrsCharles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
purplejamie
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 13 August 2009

Unfortunately the 2 bed unit we were first placed in bore no comparison to welcome cottages website description (4 * house). It smelled awful, had very shoddy paintwork, broken locks, badly cracked sink and worst of all beds which had not been changed from previous occupants (as evidenced by various hairs). When we questioned our accommodation, presuming we had been put in the wrong accommodation, we were assured that this was not the case, we were asked to go away until other customers had been dealt with. After securing alternative holiday accommodation and tears from our children, we went again to complain and in fact to ask for our money back as we had decided we could not bare to stay in the accommodation. Having stated that we were not prepared to stay we were offered an alternative unit - this was clean and decorated to an entirely different standard and was in fact somewhere we were happy to stay. (Although this proved to be not without fault - dirty upstairs windows, broken drawer front and bathroom fittings which fell off the walls the first time we touched them.)

The website we used gave no indication of the nature of the resort (not even mentioning that it was a “resort”) or the large scale nature of it (someone else commented that it is like a housing estate and this is fair). Whilst we had no wish to eat on the premises or take part in the entertainment we did enjoy having the swimming pools onsite. The outdoor pool however had a lot of debris in it from the overhanging trees (leaves and lots of bird feathers) and the indoor pool female changing area smelled very strongly indeed of urine, both at the beginning and end of our week although the gents was fine.

Whilst our second unit was OK, I could never chance being given one like the first we were put in. Also, whilst the staff made other arrangements for us, at no point did anyone actually apologise for what we had been put through, nor that the first accommodation did not meet the advertised description. It all made for a traumatic start to our holiday and really took the shine off the whole week.

Given that if we did return we could be put in the first apartment again I have used it as the basis for our ratings,

  • Stayed July 2009, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
6 Thank purplejamie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampshire
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 10 August 2009

Having read mixed reviews about Atlantic Reach, I have to say I was pleasantly surprised with the resort. The staff were always helpful, polite and cheerful. The site was clean and the accommodation was small, but well organised and equipped, and recently refurbished. The entertainment for children was all they needed really - an early evening disco with games most nights. We also went along to arts & crafts one day. I don't think there was much for older kids or adults. We ate in the restaurant once and it was perfectly adequate and the prices were in line with local pubs (a little expensive compared to what we're used to). The pools were both clean and at times we had the outdoor pool to ourselves, even though it was sunny. Overall the resort suited us and as we'd booked directly with club domaine, we didn't pay the extra £75 to use the facilites.

  • Stayed August 2009, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SupermumHampshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 5 August 2009

Having read some of the negative reviews on this site I was a little concerned as to what I would find at Atlantic reach. Well, I must leave a review to say that I was pleasantly surprised.

The site was clean and well maintained. Our accomodation was recently refurbished, modern and comfortable. It didn't look very much from the outside but was perfectly functional inside, certainly better for our small family than a caravan would be. The bathroom was especially nice and the linen was clean. We were greeted hospitably by the reception staff who were always polite.

The facilities are not that of a resort such as Center Parcs but are comparable to most small holiday or caravan parks; The 2 pools were lovely and open every time we wanted to use them. The gym looked modern and well equipped. The bar was reasonably priced and ok for a drink/.sandwich after a day out. We didn't eat in any of the restaurants so can't really comment. My 3 year old daughter enjoyed the childrens entertainment/disco and we were happy to watch on with a beer. We only went twice but I think it was on about 4 times a week. There didn't seem to be much for teenagers to do, although many of them seemed to take advantage of the free wifi available in the reception area!

I knew the location before I booked so wasn't surprised to have to drive everywhere. We enjoyed our week because we used the resort as a base to visit different places every day. (Newquay, Padstow, Flambards etc.) If you want to stay on site and be entertained then this is probably not the place for you. If you are looking for somewhere to stay as an alternative to a caravan or private rental then give it go.

  • Stayed July 2009, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank KForrest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toothirty, Owner of one cottage on the resort at Atlantic Reach, responded to this review, 14 August 2009
This review summarizes what Atlantic Reach has to offer for anyone looking for a holiday in Cornwall.

It accurately describes the Premier accommodation, which are recently refurbished brick built houses.

The description of the entertainment and leisure facilities again accurately reflects what's on offer, which is modest entertainment in the peak season and a quite resort out of season.

We hope that most people who stay at Atlantic Reach enjoy the facilities on offer, and use it to explore the many places to visit around Cornwall.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 4 August 2009

We have just come back from a weeks stay at Atlantic Reach & what a rip off.

The actual grounds look beautifull we stayed in a private rented cattage & we really can not fault that at all nottage cottage was stunning everything you wanted & needed for a self catering holiday was in the cottage but as for Atlantic Reach it self well....

I was so angry that we had been ripped off when you look at the web site you are told there is lots for the kids to do all typs of sports activies etc well there was nothing for the older kids my daughter is 14years & she was so fed up & bored all the sports she thought she was going to be doing & was looking forward to it as she loves running just did not exist....
They tell you there is a spa - sauna jaccusi etc well they are actually at an extra fee of £5 for 40mins....Which is where the rip off comes in as we had already paid a facilities fee of £35 each for adults & £15 each for kids so £75 we paid to find out the spa was extra charge...But it does not stop there you can play golf or tennis yep for an extra charge the tennis was going to be £5 for racket & £10 deposit as for the golf we ddnt bother asking....
So you will now be asking yourself well what did we actually get for our £75 well that was for the use of the gym & swimming pool which I could not use due to my medical condition BUT this was not explained when I asked what we have to pay for facilities the very rude, abrupt, unhelpfull receptionist told me it's for all facilities club etc so from that we assume like most people we spoke to that it includes all the facilities with no extra charges...THE Club was fee so we did not need to pay this fee as there is a good swimming pool at water world newquay...
If you have booked then DO NOT PAY the facilities fee if you have DO'NT because it will be a waste of your money...
The entertainment is very poor it's not to bad for the kids for the first couple of hours but when it it supose to be cabaret time you dont actually know if they have started and they did not do there act for very long.. we were talking to the manager & even he said that one of the singers was no good & that the rest of the week would be better actually it got worse dont worry about rushing to get to theh club as it's usualy quite empty the food is like eating concrete especially the pizza it's rock hard cardboard tasting as for the outside bar it was never open even when we did have a got hot sunny day the outside pool if filthy...

SO NO I WOULD NOT RECOMMEND YOU GO HERE THE LOOKS ARE DECIEVING

  • Stayed July 2009, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank FREDBirmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 29 July 2009

My husband and myself spent a very pleasant week at Atlantic Reach. We stayed in a two bed accommodation which was very comfortable, clean, tidy and well equipped. The 'resort' has two very nice swimming pools, Spa facilities (which you pay extra for of course), bar, restaurant and facilities for children/teenagers. The staff were friendly and obliging. We found it to be an ideal location for exploring Cornwall as you are not far from either side of the cornish coast. Newquay is only 7 miles away and is a bustling cornish seaside resort well known for surfing.

  • Stayed July 2009, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Gardenhurst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Atlantic Reach

Property: Atlantic Reach
Address: Atlantic Reach Atlantic REACH, Newquay TR8 4LX, England
Region: United Kingdom > England > Cornwall > Newquay
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 78 Speciality Lodging in Newquay
Price Range (Based on Average Rates): £
Number of rooms: 100
Official Description (provided by the hotel):
Atlantic Reach is a leading family holiday resort set in 50 acres of countryside, close to Newquay in Cornwall and is open all year round. It is easily accessible from the A30, and allows easy access to all the beautiful sights of Cornwall including The Eden Project and some of Cornwall's top beaches. The South West Coast Path offers some spectacular walking along cliffs, headlands and beaches. Our facilities include swimming pools, large gym with regular activities for children and adults, Spa with hydrotherapy pool, sauna, steam room and jacuzzi, golf course, indoor soft play centre, bar, restaurant, entertainment during school holidays and more. We have 2 bedroom and 4 bedroom holiday homes at Atlantic Reach and some are available with private Hot Tubs. ... more   less 
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Also Known As:
Atlantic Reach Hotel Newquay
Atlantic Reach Newquay, Cornwall

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