We stayed here for one night over the Easter break, we stayed in a family room which was large enough for 2 adults and 2 children and was clean and comfortable. We usually only have the breakfast at the hotel but as it was late when we arrived we decided to eat there. We were very disappointed with food, a lot of the choices were not available and what we did get was very poor. Both the children meals came with brown, limp, dried up carrots, my daughter had a burger, which was just a burnt burger in a bun (no relish, salad etc) and my wife’s baked camembert was burned. The excuse was that they had run out of food over the busy bank holiday, however, running out of food should not effect the preparation of the remaining items on the menu! The food may have been bad but the service was not, despite being clearly short staffed the staff tried their best to keep the customers happy (which considering the circumstances was not an easy thing to do).
Fortunately normal service was resumed the following morning with the all you can eat/buffet breakfast being up to its usual good standard. We have stayed here previously and will do in the future but will not be eating there during the day/evening.
- Official Description (provided by the hotel):
- Just a few miles from the stunning beaches of Newquay – so grab your shorts, sunnies and surfboard ... more less
- Also Known As:
- Premier Inn Newquay (Quintrell Downs) Hotel Newquay
- Premier Inn Newquay (Quintrell Downs) Hotel Cornwall