I've been to the spa for a day treatment before and was so impressed. However this time the welcome drinks were self service in the spa not in the lovely bar area so not really that welcoming as we were told to go upstairs. The pool etc were good, but when it came to our lunch they forgot us then asked us to move having told us to sit anywhere, which was a bit odd. The food was amazing and the decor and location was great. The treatments were lovely but it lacked the customer service I would expect. I would go back, but with lower expectations.
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