The Headland occupies a beautiful spot overlooking Fistral Beach. But unfortunately we were extremely disappointed in our stay.
We were in room 307 which looked out towards the sea. I thought I had booked one of the newly refurbished rooms and if that was what we had been given then the standard is low at best - mouldy windows, dirty looking carpet, terrible shower, rusty radiators.
We had a king size bed which was two singles pushed together which was very uncomfortable and certainly not what is expected of a 'luxury' hotel.
They are however very dog friendly and we were given some poo bags, treats and a 'bed' for our dog.
We were offered a turn down service which was terrible - all they did was pull the curtains over the dog's bed. Bins were not emptied, bed not turned down, no clean towels. My husband spoke to reception and they said they would send someone to change the bins but they never came.
Service was mixed. We only ate in the bar so that we could have our dog with us. The first time we had to wait and eventually had to seek someone out to order a coffee. The second time, one meal arrived cold but Sanjay's curry was very good.
Breakfast in the main restaurant was very good though.
We spoke to the manager about how these little things made our stay disappointing. He couldn't do much for us, and we didn't expect anything. We definitely are not the sort of clientele (age demographic) the Headland is after.
We won't be going back, definitely not recommended and a waste of money.
- Official Description (provided by the hotel):
- Newquay's original 4* hotel and 5* cottages, surrounded on three sides by the sea. With stunning views of Fistral Beach, the Atlantic Ocean and Newquay Bay, this is your perfect beachside escape. Families, surfers, businessmen, couples - everyone is made to feel at home. Don't forget you can also bring your dog! Our stunning Leisure Area is complimentary for Hotel and Cottage guests to use. Facilities include a heated spa pool with bubble seats and a jet stream, hot tub, aromatherapy showers, Swedish sauna and Cornish salt steam room.The Headland Spa, Cornwall's first five bubble rated Spa, includes a host of exciting features including a robed dining area and relaxation lounge, a nail salon for manicures and pedicures, a Rhassoul mud chamber, St. Tropez tanning room, a hydrotherapy bath and a suite of luxury treatment rooms including a VIP suite for exclusive use. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Odigeo, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., HotelsClick, Evoline ltd and Cancelon so you can book your The Headland Hotel & Spa - Newquay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Headland Hotel Newquay
- The Headland Hotel & Spa - Newquay Cornwall