My wife,dog and I splashed out to have a 'best room' for 3 days to celebrate my retirement from the Police Service, we then spent a further 4 days in a 3 bedroom cottage where my extended family joined us
Note -We have stayed at the Headland and cottages 27 times now.
The hotel experience - It was excellent,we simply love the hotel and to be able to stay in the hotels best room was a real treat.
Check in was quick and efficient but we were surprised reception did not know we were regular visitors to the hotel- surely some record can be put on the system.On other previous occasions we have been welcomed back and even greeted by the Armstrong family.
We were shown to our best room (210) and everything was explained to us including the free wifi which appears to be better than on previous visits.The hotel are due for superfast broadband in 2014.
The room was superb,with awesome views of a very swollen sea,accentuated with the gathering storm.
The room was actually a suite with a separate bedroom and lounge area.It was very well laid out and really did give a sense of space and luxury.
As usual the specifications are top notch, although the water pressure for our shower was poor but it did not detract from anything.
The St Jude storm actually blew open our patio door whilst we were out and damaged a lamp.This was quickly dealt with by reception and maintenance without fuss - the apology card and chocolates were a nice touch.
We ate several times at the hotel mainly having the terrace menu in the bar area so our dog could be with us.
The food is very good,as usual our treat of crab sandwiches were delicious.The steak I had was absolutely superb.
There is an issue with some staff who don't seem to think through what the customer wants.I think it is lack of experience as opposed to a lack of desire.For example,cutlery not presented with a meal and having to be asked for,ditto for condiments.
I only recognised a few staff members from previous visits.The new staff are quite young.
Occassionally items were missed off our order - not a big issue for us,but it does need addressing for a hotel of this standard.The same issues were also experienced whilst having breakfast - the table not properly laid for example. It will annoy some people.
Breakfast itself is a self service affair or ordered items from the menu.The eggs benedict were particularly good and all ingredients are good quality.
Bar service was very good even when busy and we enjoyed a couple of nice cocktails.
We were kindly given a complimentary afternoon tea as we have stayed at the hotel so many times.
The hotel should be encouraged to 'reward' multi returning guests - the gesture is immense for minimal cost.
The cottages - Following three fabulous nights in the hotel,we moved to Tide 1 a three bedroom cottage.Other members of our group arrived and were in Huers 9 another 3 bedroom cottage and Waterside 1 a one becroom cottage.
Fortunately the hotel arranged for a porter to help us move from the hotel to the cottage.It looked like we had packed for a month!
The cottages are still as good as when they were first built.They are 5 star standard,no doubt about that.
Housekeeping standards are also top notch- the head housekeeper runs a very efficient and tight ship.
We enjoyed the freedom of the cottages and spent time socialising with the family.
We even had a curry delivered to the cottages.Green Chilli in Newquay can hold its own against some of the best ones we are used to in and around Birmingham.
I had arranged for a family meal in the restaurant - a table for 13. We had the table d'hote- I thought it was excellent value at £34 for 3 courses. The stand out dishes were scallops and pork belly starters and mains - the wood pigeon and the cod with risotto.
We had several bottles of reasonably priced wine which were very nice.
Our waitress for evening was Regan - a bubbly young lady who was attentive and engaging.
She was expertly overseen by Nicola.
My wife and sister used the new Spa area and both agreed it was fantastic.They really have made a fantastic job of it and when the outside area is completed it will have been very sympathetically done.
In summary,another wonderful stay at our favourite hotel.The small niggles will not stop us from staying again and again and again.
This review is dedicated to the memory of Norman Minifie- he would have loved it.
- Official Description (provided by the hotel):
- Newquay's original 4* hotel and 5* cottages, surrounded on three sides by the sea. With stunning views of Fistral Beach, the Atlantic Ocean and Newquay Bay, this is your perfect beachside escape. Families, surfers, businessmen, couples - everyone is made to feel at home. Don't forget you can also bring your dog! Our stunning Leisure Area is complimentary for Hotel and Cottage guests to use. Facilities include a heated spa pool with bubble seats and a jet stream, hot tub, aromatherapy showers, Swedish sauna and Cornish salt steam room.The Headland Spa, Cornwall's first five bubble rated Spa, includes a host of exciting features including a robed dining area and relaxation lounge, a nail salon for manicures and pedicures, a Rhassoul mud chamber, St. Tropez tanning room, a hydrotherapy bath and a suite of luxury treatment rooms including a VIP suite for exclusive use. ... more less
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- Also Known As:
- Headland Hotel Newquay
- The Headland Hotel & Spa - Newquay Cornwall