We stayed at The Headland Hotel for two nights in June 2014 and were extremely disappointed with our stay.
Upon arrival, we were greeted by an unenthusiastic Receptionist. The Receptionist did inform us about the roaming ghosts in the hotel which was further detailed in the literature in the room. For those, like us, who were unaware of the history of the hotel, being informed about ghost stories upon arrival at a spa hotel was not the most relaxing and calming start to our stay. In fact, I was petrified that night and could not sleep a wink!
Our Coastal View room was very small and quickly became hot and stuffy. We struggled to open the extremely stiff windows to cool the room. Our room was missing the robes and slippers which were supposed to be in the room for use in the spa (which was the main purpose of our stay). For allergy reasons, we could not use the luxury feather duvets and pillows. We requested synthetic alternatives and housekeeping promptly changed them. However, the quality of those items was significantly inferior and those items were far too small for the beds.
Although a dog friendly hotel (which we were unaware of when we booked our stay and is incidentally at odds with the concept of a spa hotel), we were not prepared for the constant barking of the dog in the room next door, nor were we expecting to share the outdoor swimming pool with canine guests. We quickly got out of the outdoor swimming pool having enjoyed a lovely swim when another guest brought his dog into the pool area (having just let it urinate on the pool gate) and informed us that he had been letting his dog swim in the pool with him, but he was not going to that day because he had struggled to get his dog out of the pool the previous time. Needless to say, I did not swim in that pool again.
Some of the hotel staff seemed to be keen to make derogatory comments about the hotel and colleagues, which only reinforced our already poor opinion of the services we were receiving.
However, on a positive note, the quality of the food at breakfast, lunch and dinner was exceptional. The facilities at the spa were lovely too, but were spoiled by rowdy young men shouting and splashing in the indoor pool. The spa treatments we pre-booked were excellent, but we were unable to book any further treatments which we were told was due to the lack of available and adequately trained therapists. We were also informed by a staff member that this was really because the therapists were regularly 'pulling sickies'. Perhaps not the best comment to make to guests.
We were constantly told that this was NOT a spa hotel, even though we booked our stay on this basis.
On the whole, hotel staff were unhelpful, slow, and gave us the impression that they did not like working there. Our rating of this hotel has been greatly influenced by certain staff members.
This hotel stay was not worth the six hour drive to get there and we would not recommend it.
- Official Description (provided by the hotel):
- Newquay's original 4* hotel and 5* cottages, surrounded on three sides by the sea. With stunning views of Fistral Beach, the Atlantic Ocean and Newquay Bay, this is your perfect beachside escape. Families, surfers, businessmen, couples - everyone is made to feel at home. Don't forget you can also bring your dog! Our stunning Leisure Area is complimentary for Hotel and Cottage guests to use. Facilities include a heated spa pool with bubble seats and a jet stream, hot tub, aromatherapy showers, Swedish sauna and Cornish salt steam room.The Headland Spa, Cornwall's first five bubble rated Spa, includes a host of exciting features including a robed dining area and relaxation lounge, a nail salon for manicures and pedicures, a Rhassoul mud chamber, St. Tropez tanning room, a hydrotherapy bath and a suite of luxury treatment rooms including a VIP suite for exclusive use. ... more less
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- Also Known As:
- Headland Hotel Newquay
- The Headland Hotel & Spa - Newquay Cornwall