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The Headland Hotel & Spa - Newquay
Ranked #4 of 38 Hotels in Newquay
Certificate of Excellence
Exeter, United Kingdom
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Already booked for next year”
Reviewed 21 July 2014 via mobile

This is our third time back to the Headland this year - the fact that dogs are so welcome is a huge plus point for us and Ralph the pug was fussed over by everyone. This time we could only get a cottage overlooking the tennis courts but that was no problem at all - no noise and a view of the sea from the garden. Cottage was excellently equipped and two good size en suite bathrooms made sure we didn't want for anything apart from maybe one more cupboard in the kitchen!
Staff, as always, are incredibly friendly and helpful - particularly Sarah and Tom at reception and Andres and Matt (I think) in the bar.
There is a new chef apparently and while kidney beans in the bolognaise sauce didn't work, the chili and coriander Eton mess was great.
Although we are booked in for next summer, I am hoping we can squeeze in another couple of trips before then.

Stayed July 2014, travelled with family
Helpful?
2 Thank Londonfamily_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie_Crossman, Duty Manager at The Headland Hotel & Spa - Newquay, responded to this review, 2 August 2014
Thank you for a wonderful review.

I looks like you really have caught the Headland bug! The cottages are a really wonderfully peaceful place to spend a few days away.

I have passed on your appreciation to Sarah, Tom, and Andres who are happy to hear they made your stay an enjoyable one.

We'll see you next summer if not before!

kind regards,

Jamie
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (902)
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Tamworth
Level Contributor
57 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 21 July 2014

We have been visiting the cottages for the last 5 years and we are huge fans having stayed in 7 different cottages with varying numbers of friends and family

They cottages have everything you could possibly need along with great views of the sea. An added bonus is the welcome they give our dogs.

The only down side I would say is the slow service in the hotel. On our last visit we waited an inordinate amount of time waiting for hot drinks - and they arrived they werent hot. They seem to have plenty of staff on and I can understand them not wanting staff to race around but surely a little more urgency wouldnt go amiss. Having said that we will continue to return to the Headlands but will take our coffee and food business elsewhere - for the prices charged for food and drink I would expect to recieve them quicker.

Great location and friendly staff

  • Stayed January 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank kirstie77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie_Crossman, Duty Manager at The Headland Hotel & Spa - Newquay, responded to this review, 2 August 2014
Thank you for your review and returning year after year.

I am disappointed to hear of your experience with slow service and I will address this with the teams and their managers.

I am glad you enjoy your time with us however and hope you continue to do so for years to come.

kind regards,

Jamie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
Reviewed 20 July 2014

My wife and I stayed for nights as part of a wedding party in July 2014.

The staff were welcoming and helpful right from our arrival. For example, the receptionist gave me a guided tour of the hotel when I checked in.
They were attentive without being over-bearing, which is a balance not every hotel achieves. They were also friendly and jocular, even during the busiest times.
They certainly knew how to provide excellent customer service and are a credit to the hotel

The facilities were opulent. The sun terrace was a lovely feature and well used during the hot weather.
The building has numerous sitting rooms, landings and lounges, which are as comfortable as a London gentleman's club. It felt that, no matter how busy the hotel, it wasn't noisy or crowded, and you could always go somewhere to relax.

In all, I would not hesitate to recommend the Headland, and look forward to visiting again soon

Room Tip: The rooms with a view of the headlands are well worth the money.
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank BaggieMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie_Crossman, Duty Manager at The Headland Hotel & Spa - Newquay, responded to this review, 2 August 2014
Thank you for your wonderful review.

I will pass on your comments to the team who will be happy to hear they played a part in helping you enjoy your stay.

We have some great facilities and we are improving them all the time.

We all hope to welcome you back soon.

kind regards,

Jamie
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Leicester, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 July 2014

It had been 10 years since my wife and i stayed at the Headland so we were looking forward to returning and to see if there were any changes. We stayed for 8 nights from JULY 8 2014 on the third floor. Great views but room did need a bit of maintenance.,One of the window vent's held shut with tape! the main lift was out of action for the duration of our stay which ment either using the stairs or the service lift which is to say the least was very small so don't try to take to many cases at one time
On the Saturday night a wedding reception was taking place and we did feel that the hotel did not run to it's usual smooth standards,mainly any drink's that were ordered in the restaurant or lounge were very slow to arrive.But enough of the negative comments overall from our arrival,duration of our stay and departure all the staff were excellent and could not do enough for us. The meals were very good indeed,and the view from the restaurant amazing,this was certainly the way to dine! (incidentially,do try a Fistral Swell cocktail ,it was actually the same colour as the sea)
As for any changes? yes there have been some,but all for the better! fantastic Spa,a new terrace and veranda area with much needed outdoor seating and some nice landscapping..
It was good to be back,looking forward to the next time,We won,t leave it for 10 years!

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank RON G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie_Crossman, Duty Manager at The Headland Hotel & Spa - Newquay, responded to this review, 2 August 2014
Thank you for your review.

I am glad you have seen the many positive changes we have made over the last 10 years. We are lucky to be in a position to be able to make modifications and improvements to our building and its facilities.

I am sorry to hear about the maintenance issues you experienced with your room. I hope that you could contact us to discuss these so we are able to put them right. We did experience a technical fault with our guest lift that week which has now been repaired.

The 'Fistral Swell' cocktail you mentioned was one of many 'cocktail of the week' we are creating throughout the summer season by our cocktail bar team.

We hope you don't leave it 10 years before your next visit and hope to welcome you back very soon.

kind regards,

Jamie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
104 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 18 July 2014 via mobile

Stayed overnight for a short break. Lovely lunch on the terrace overlooking the Atlantic, grounds and all of the hotel kept in great condition. I enjoyed two fabulous spa treatments, the therapists were really attentive and good. Well equipped compact gym and lovely breakfast the following day. Nice old traditional English hotel from days gone past, perfect for for a couple of nights r&r by the sea.

Stayed July 2014, travelled on business
Helpful?
Thank Anna J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie_Crossman, Duty Manager at The Headland Hotel & Spa - Newquay, responded to this review, 3 August 2014
Thank you for a lovely review.

It sounds like you had a nice relaxing stay with us. Perhaps maybe we can convince you to stay for a few more days next time?

It was a pleasure having you.

kind regards,

Jamie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eastbourne, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 July 2014

Booked at the last minute and had a lovely room with a stunning view over the atlantic. the bed was comfy and the bathroom a good size.
Saw the most amazing sunset one night - sat and watched it with a glass of bubbly.
Breakfast was excellent and the view from the restaurant amazing could have sat there all morning.
The staff were all polite, efficient and would always do everything to help.
I would recommend the hotel to anyone and we will be back.

Room Tip: Seaview on the third floor.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Solar1996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie_Crossman, Duty Manager at The Headland Hotel & Spa - Newquay, responded to this review, 3 August 2014
Thank you for your review,

We have enjoyed many lovely sunsets through June and July. Thank you for mentioning our team, we always like to hear when we had made our guests stay a pleasurable one.

We all look forward to welcoming you back soon.

kind regards,

Jamie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 15 July 2014

Where can I start? Fantastic room with ocean view, delicious food, polite and helpful staff, excellent spa facilities and at last but not least the most comfortable bed ever!
We'll be coming back again!

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HorizonOnMountain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie_Crossman, Duty Manager at The Headland Hotel & Spa - Newquay, responded to this review, 3 August 2014
Thank you so much for your review.

Our 'Best' rooms and 'Ocean view' rooms offer wonderful views through all stages of tide and beautiful sunsets in the evenings. I am glad you enjoyed all your meals and we hope you return to spend a few more nights with us soon. Long may this wonderful weather continue into August and beyond!

kind regards,

Jamie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Headland Hotel & Spa - Newquay

Property: The Headland Hotel & Spa - Newquay
Address: Fistral Beach, Newquay TR7 1EW, England
Phone Number:
Region: United Kingdom > England > Cornwall > Newquay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Newquay
#2 Romantic Hotel in Newquay
#3 Family Hotel in Newquay
#4 Spa Hotel in Newquay
#4 On the Beach Hotel in Newquay
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Headland Hotel & Spa - Newquay 4*
Number of rooms: 96
Official Description (provided by the hotel):
Newquay's original 4* hotel and 5* cottages, surrounded on three sides by the sea. With stunning views of Fistral Beach, the Atlantic Ocean and Newquay Bay, this is your perfect beachside escape. Families, surfers, businessmen, couples - everyone is made to feel at home. Don't forget you can also bring your dog! Our stunning Leisure Area is complimentary for Hotel and Cottage guests to use. Facilities include a heated spa pool with bubble seats and a jet stream, hot tub, aromatherapy showers, Swedish sauna and Cornish salt steam room.The Headland Spa, Cornwall's first five bubble rated Spa, includes a host of exciting features including a robed dining area and relaxation lounge, a nail salon for manicures and pedicures, a Rhassoul mud chamber, St. Tropez tanning room, a hydrotherapy bath and a suite of luxury treatment rooms including a VIP suite for exclusive use. ... more   less 
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Also Known As:
Headland Hotel Newquay
The Headland Hotel & Spa - Newquay Cornwall

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