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“Headland Cottages”

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The Headland Hotel & Spa - Newquay
Ranked #4 of 38 Hotels in Newquay
Certificate of Excellence
bath
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Headland Cottages”
4 of 5 bubbles Reviewed 30 January 2009

We arrived on the Friday night and took no time at all to check in which was appreciated after a 3.5 hour journey.

We had booked a 2 bedroom cottage as we were travelling with our eight year old who was chuffed to have her own room!

We absolutely loved the cottage which was very well decorated and was very homely and clean, with great views. The beds were also made daily and clean towels provided and the bin emptied.

We took our dog with us who also had a little treat left for him. The cottages and hotel are very dog friendly.

The only downside to our stay was that the boiler kept turning off so we didn't always have hot water. Also our key cards didn't always work (we were informed new locks were on the way as they were faulty). Notwithstanding the above the staff always came out promply and were very helpful and courteous. The customer service was excellent.

We would certainly go back and had a wonderful stay at the Headlands on what was our second visit.

  • Liked — having our own cottage but still having the all the benefits of the hotel
  • Disliked — boiler!
  • Stayed January 2009, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mcfloBath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,231 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (878)
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london
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 21 January 2009

We have visited the Headland hotel in Newquay approximately 8 times now.
It has a superb location quite exceptional on the edge of the Atlantic on Fistral Beach. Sometimes we have stayed in the Beach houses which are modern, comfortable and relaxing and sometimes in the main hotel which has a great atmosphere. Either location is really enjoyable.

The staff are the most friendly and well trained we have encountered. They are always willing to help and make you feel at home from the minute you arrive until you leave. It is unusual to find a hotel like the Headland which is privately owned and combines all the good and rare things about old fashioned service as well as embracing all the modern aspects of high quality service.

Stayed January 2009
Helpful?
Thank headland9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 19 January 2009

My girlfriend and I spent New Years Eve 2008 at the Headland Hotel and we had a wonderful time. At £135 per person per night my expectations were high and thankfully they were fully met!

Our room was lovely and clean, spacious, and had everything we needed. The hotel staff were exceptionally friendly and could not do enough to make our stay pleasurable.

We enjoyed a black tie dinner with canopés, champagne reception, plus a 3 course meal which was truly outstanding for the number of guests being catered for. We also had a fantastic cooked breakfast the next day which was the perfect way to round off a great New Years Eve at the Headland. This was followed by a great walk along the coastline outside the hotel.

You will not be disappointed with this hotel, it is exceptional in every sense.

  • Stayed December 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank evz1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Midlands
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 January 2009

We had a lovely short break in one of the Headland Cottages, situated adjacent to, and within a couple of minutes walk of the hotel, which stands in splendid isolation on the cliff top. Our one bedroomed cottage was smart, well insulated, centrally heated and had a nice flame-effect gas fire in the sitting room - very welcome as we had some of the coldest weather Cornwall has seen for years! No problems in our snug cottage though which was very spacious. It had a large sitting room with well equipped kitchenette (including a dishwasher!), a pleasant bedroom with comfy if firm bed with real duvet, and a smart bathroom in which everything worked. There was also a small outside decked area. On the Stormwatcher tarriff a £25 each voucher was included for the restaurant, and this adequately covered a lovely meal (drinks extra), so not bad value. It was also quite family friendly, even in the evenings, although the information pack contained a behaviour code for parents and children - what a great idea! Food was good with local fish a speciality. Free use of hotel facilities was included, and staff were polite, attentive and accommodating. Breakfast was available at extra charge as cottages were self catering, but the terrace restaurant opened at 10am for brunch etc. Restaurant had no dress code so was very relaxed, but staff were still formally attentive. Location was stunning. Newquay is a fifteen minute walk along the cliff path, the hotel overlooks Fistral bay, and attractions such as Eden and Heligan are within easy reach. Ideal spot for amateur photographers like myself, walkers and especially surfers. The cottages are an ideal alternative giving freedom and space but with the luxurious touches of a hotel, such as a basic room service, toiletries and big white towels in the bathroom. I bet it's packed and expensive in the summer, but this was nicer and better value than most hotels, B&Bs and self catering I have stayed in.

  • Liked — Spacious and cosy
  • Disliked — liked everything
  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Booj101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Midlands
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 12 January 2009

Stayed at the Headland one night cost £93 pound for what they call a budget room. I have stayed in 4 and 5 star Hotels all over the world and these rooms are charged at 4star prices but are nowhere near what you would expect. Take a look at the view from our window (see photos). Wasn't expecting sea views but thought we may be able to see the car park at least. Would also question its safety. As one of 2 options to use as a fire escape how would the emergency services gain access? In addition to this my other complaints are:- Tried to call reception at 2230hrs to ask if we could have some heating in the room but no answer after ringing for 15mins. Had to get dressed and go to reception which was deserted, despite the fact the hotel so poudly promotes their round the clock room service. Had to ask a member of the bar staff for help. We were given a portable electric heater. I didn't feel this was good enough for the money we had paid. I did complain again and eventually the radiator was put on for us.

Next morning we waited 30mins for a pot of tea at breakfast, having politely asked 3times for it. However my main complaint is the attitude of one of the Directors of this Hotel when I complained. She was unhelpful, unsympathetic, rude, and even offensive. When I told her I didn't think the room was worth £100 per night, her reply was "You only paid £93 which is £46.50 each not £100", (persnickety! but thanks for the maths lesson Ms A). She also said she thought my complaint regarding the lack of room service was trivial and not worthy of compensation. I advised her I would be posting this review and she accused me of trying to black mail her. I have worked in customer service for many years and I would have expected to be sacked had I spoken to my clients in this manner. I am totally disgusted with her aloof attitude, the hotel clearly dislikes complaints and obviously think they are above criticism. The Director did apologise verbally and said she was disappointed we were unhappy, but I got the impression this was a very insincere gesture. I received a very sarcastic "Its been nice talking to you" at the end of our Conversation.

Think I will stay at Goofeys B&B Hostel down the road next time,sounds like you get a sea view for a fraction of the price, a good service and unpretentious management. Check out their reviews.

Stayed January 2009, travelled with family
Helpful?
4 Thank GooseyWestMidlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 January 2009

From the very beginning this trip was special. We arrived a bit early for checking in, but reception checked to see if the room was ready and let us check in straight away.

The room was beautiful, tastefully decorated and very comfortable, with a view right across Fistral Bay. Everything was spotless, there was plenty of wardrobe and storage space, and the free box of Cornish fudge was most welcome.

Our dinner in the main restaurant was fantastic - fresh and simply prepared red mullet - but I have one small gripe with the wine list. Considering how reasonable the meal prices were for their quality, it was a surprise to see no bottles listed for under £21.

The breakfast offered plenty of choice, with piles of fresh fruit or cereals for those who wanted to avoid the 'full English.'

All the staff were genuinely friendly and welcoming, and couldn't do enough for you. Even the cleaner who appeared as we were leaving one morning offered advice on finding tide times for our planned walk along Newquay's bays. Despite the impeccable four star service, the atmosphere was relaxed and informal, and not the least bit intimidating.

This is a beautiful building, in a breathtaking location, that has retained the elegance and splendour of its early days, while offering a friendly, approachable and efficient service. There is a happy atmosphere that can't be faked, and I hope to make a return visit very soon.

  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank spare_lass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manchester
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 January 2009

We had a two night break in between Christmas and New Year, everything was wonderful. We had stayed at the Headland 3 years ago, so we knew it was good, but we were surprised at how good it was. The room was a good size, well furnished , very clean and had a great view of Fistral Bay. The staff couldn't have been better, very efficient helpful and friendly. We ate in the Restaurant both nights and the food was superb both times. the hotel building and location are unrivaled.

Stayed December 2008
Helpful?
1 Thank central1179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Headland Hotel & Spa - Newquay

Property: The Headland Hotel & Spa - Newquay
Address: Fistral Beach, Newquay TR7 1EW, England
Phone Number:
Region: United Kingdom > England > Cornwall > Newquay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Newquay
#2 Romantic Hotel in Newquay
#2 Luxury Hotel in Newquay
#3 Family Hotel in Newquay
#4 Spa Hotel in Newquay
#4 On the Beach Hotel in Newquay
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Headland Hotel & Spa - Newquay 4*
Number of rooms: 96
Official Description (provided by the hotel):
Newquay's original 4* hotel and 5* cottages, surrounded on three sides by the sea. With stunning views of Fistral Beach, the Atlantic Ocean and Newquay Bay, this is your perfect beachside escape. Families, surfers, businessmen, couples - everyone is made to feel at home. Don't forget you can also bring your dog! Our stunning Leisure Area is complimentary for Hotel and Cottage guests to use. Facilities include a heated spa pool with bubble seats and a jet stream, hot tub, aromatherapy showers, Swedish sauna and Cornish salt steam room.The Headland Spa, Cornwall's first five bubble rated Spa, includes a host of exciting features including a robed dining area and relaxation lounge, a nail salon for manicures and pedicures, a Rhassoul mud chamber, St. Tropez tanning room, a hydrotherapy bath and a suite of luxury treatment rooms including a VIP suite for exclusive use. ... more   less 
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Also Known As:
Headland Hotel Newquay
The Headland Hotel & Spa - Newquay Cornwall

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