I can do no better than copy some of the letter I wrote the day after our return....
Having just returned from Newquay I felt I must put pen (or computer) to paper!
My wife and I have had the pleasure of staying at The Headland Hotel for the last three nights whilst we hosted the wedding of our much loved daughter at your lovely hotel.
What can I say? From the outset when we came down to meet your ‘events planner’ last year through the run-up and the actual event yesterday things were perfect.
The standards you set in every area are wonderful. The rooms, food, wedding breakfast, standards of service and friendliness of staff are exemplary.
Our friends and relations were united in their praise of the Headland. There is so much and so many to praise it really seems unfair to single some out, but I will anyway!
Helen, the events planner, was superb. Her attention to detail, friendliness and willingness to go that little bit further was much appreciated.
The duty manager on the day, I think he was Gareth, could not do enough to help. He was very attentive throughout without being in any way intrusive. His help in keeping the event running smoothly was much appreciated. His sensitivity to the occasion extended to a particular moment when the Best Man, unnoticed to those around him, experienced a sudden moment of anxiety and Gareth’s unobtrusive support restored his equilibrium and he rose to the occasion magnificently.
We were so impressed with the numbers and standard of the waiting staff. The speed of service meant that approximately 80 diners all started eating their meals within minutes, a fact commented on to us by some of our guests.
The food was excellent. The beef in particular was superb. The speed with which chef dealt with a last minute unexpected dietary problem meant that the guest had an alternative hot meat option simultaneously to other guests being served.
Your front of house staff, thinking particularly of Maria and Diana in reception, could not have been more polite and helpful and I am sure we did try their patience but they were true professionals. There were complications caused by adverse weather conditions (the weekend of the snow) resulting in guests suddenly being unable to travel and substitute arrivals. The reception staff expressed concern and interest in the wellbeing and safety of our guests which created a very personal feel to the whole weekend.
We were promised a special weekend and you delivered this wonderfully well. In the words of my American nephew ‘ A truly classy wedding’
I did not complete your questionnaire prior to leaving preferring to return home and give it proper consideration. Please feel to use this letter in anyway you choose for advertising, publicity purposes or whatever. Please also bring my comments to the attention of those mentioned.
Well done Headland and thank you.
- Official Description (provided by the hotel):
- Newquay's original 4* hotel and 5* cottages, surrounded on three sides by the sea. With stunning views of Fistral Beach, the Atlantic Ocean and Newquay Bay, this is your perfect beachside escape. Families, surfers, businessmen, couples - everyone is made to feel at home. Don't forget you can also bring your dog! Our stunning Leisure Area is complimentary for Hotel and Cottage guests to use. Facilities include a heated spa pool with bubble seats and a jet stream, hot tub, aromatherapy showers, Swedish sauna and Cornish salt steam room.The Headland Spa, Cornwall's first five bubble rated Spa, includes a host of exciting features including a robed dining area and relaxation lounge, a nail salon for manicures and pedicures, a Rhassoul mud chamber, St. Tropez tanning room, a hydrotherapy bath and a suite of luxury treatment rooms including a VIP suite for exclusive use. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Ebookers, Hotels.com, TripOnline SA, HotelsClick, Expedia, Odigeo, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your The Headland Hotel & Spa - Newquay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Headland Hotel Newquay
- The Headland Hotel & Spa - Newquay Cornwall