We booked this hotel last minute for the bank holiday weekend. I travelled down to Newquay with my 2 male friends and myself. We picked this hotel as it was the only one available as it was Run to the Sun weekend and all hotels had already sold out. We paid £69.00 for a single room and £140 for a twin room. Which we felt wasn't a bad cost as it did include breakfast.
We called ahead to say that we would be checking in at 10 pm due to Traffic down to Newquay holding us up. We spoke to a very helpful lady who told us it wouldn't be a problem and that she'd inform the night porter who was on duty.
On arriving at the hotel, we located the hotel car park which is a short walk around the corner from the hotel with plenty of parking spaces (this is a free carpark if you are a guest, they will give you a ticket to display in the car to stop clamping).
We headed to the hotel and walked passed a man in a High viz jacket standing at the entrance. I smiled but got no response or even acknowledge us. We walked up to the reception desk and waited to check in. The same man who was standing at the door walked around the desk and didn't utter a word or raise a smile. We told him we wanted to check in to the hotel. We presume he was the night porter. I felt his "welcome" was not want you'd expect from a hotel, I appreciate it was late evening but the price of the hotel you do expect a warm welcome or at least a hello. The first impression is always one you keep of a hotel, this one did not live up to expectations.
My single room was on the 2nd floor at the very end. It was very small, to be honest so small I could touch both walls with my arms outstretched. The bed itself was a single bed which is fine as you're paying for a single room so it’s to be expected. Although, I am a slim woman who is 5"7' in height and I found it particularly difficult to sleep in the bed as my feet overhung the end and there was not a lot of room to turn over. I can’t imagine this would be great if you’re a tall well built man.
The sheets, decor and carpet were very old fashioned and dated, Very pink and something your grandma may own. However, there were positives in the fact that the room had a brand new flat screen TV with free view channels, good tea/coffee making facilities and a very nice and modern bathroom of a reasonable size. The room itself was very clean with a good amount of towels, shampoo, soap, sewing kit and shower cap which is nice to have these little extras.
My friends room was on the 3rd floor and it was a lot larger with a double bed, a brand new flat screen TV with free view channels, good tea/coffee making facilities. However, they did not have a nice bathroom and it was clear that it was in need of modernisation.
When we asked questions of the night porter such as are there any places to go for a drink/food, he looked upon us like we were beneath him and muttered that it was “full of people getting off their faces in town and that kind of madness”. Not very helpful or polite! We felt as we were young he judged us as being young/rowdy people which couldn’t have been further from the truth we are all professionals who work within the travel industry who were on a weekend away to check out Newquay and what it had to offer.
The hotel bar shuts rather early as they don’t like people drinking on the premises or inviting people who aren’t guests to drink in the bar, which we thought was difficult as we had friends staying in neighbouring hotels. I can appreciate the reasons behind these rules are security related but does make you feel like a child. After this encounter, we made our own way into the town centre which is literally 5-10 mins walk (depending if you’re wearing heels!), It’s very close to all the bars/clubs/shops/restaurants so is perfect if you’re looking for a central hotel although this hotel is promoted towards families rather than groups of young people, they do not accept hen/stag parties. The beaches are also not very far away. The hotel itself overlooks a lovely beach and seating area.
Unfortunately, we didn't get to sample breakfast as it's served quite early considering you don't have to vacate your room till 11 am. Please note that this is not refunded so make sure you get down to Breakfast on time.
I feel the hotel itself is very good, the location is perfect and I would recommend this hotel to an older couple or family. The only downside is the one member of staff that we encountered during our stay which is shame as we only stayed one night and this has left an everlasting impression. I would say give it a go but not if you’re looking for a boozy weekend away, you’re probably best staying in one of the many hostels in Newquay as they are better at handling these types of groups.
- Official Description (provided by the hotel):
- Traditional family run hotel. Set above Tolcarne Beach with views of the Atlantic Ocean. Civil Wedding Licence, meeting rooms, free wi-fi, restaurant & bar meals. ... more less
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- Also Known As:
- Best Western Newquay
- Best Western Hotel Newquay
- Newquay Best Western
- Best Western Hotel Bristol Newquay, Cornwall