The Good.. Restaurant Food excellent. Breakfast excellent and the (french?) chef at the hot buffet was a delightfully attentive fellow. Good size room. Smart Bathroom . The beds were very comfortable.
The Bad... Pillows hard and uncomfortable. Fridge didn't work and promises to get someone to look at it never materialised.
Restaurant Service poor... plates whisked away whilst your mouths still full (even trying to take them before we'd finished).. reaching across your plate... standard phrase responses of 'no problems' and 'no worries' etc,
TV in room above was very intrusive.
Superior Room was 'seaview' but looked out on ugly flat roof in want of white shingle and the kingdom of a mean Seagull who incessantly banged his beak on the window (presumably for food) - no blame on the hotel for this one! .
Wind hummed loudly through double glazed window locking gear (whether open or closed ) Tip: stick a bit of tissue paper in them..
Table at breakfast is fixed from day one - sad for us as it again looked out on an unsightly flat roof,... also in want of fresh white shingle.
The Ugly... Try taking a pillow case off - (which we only did because we enquired after a feather pillow and were told they were feather pillows. ) Two out of the four pillows were covered in various types of yellow stains.. both sides... some of which may have only been tea.. Felt quite ill thinking of close proximity all night ,breathing who knows what in... (photos taken) . Tempted to check mattress but thought best not to... Incidently, pillows turned out to be 80% hollow fibre, 20% feather. Replacements were 100% hollow fibre (sadly worse). We bought a pair of feather pillows for £7.50 at Morrisons down the road and slept divinely. (Having heard of £18,000 spent on restaurant curtains, one wondered on priorities...)
Rooms not made up by 3 p.m .. 2nd day, I asked at desk what time they did the rooms as it was 3.15p.m. and was told rather defensively and curtly how busy they were and would get to us eventually (actually, the hotel was fairly quiet all week, and few people in the restaurant or at breakfast - I think they had simply run their staffing level down). Considering this was a 'superior room' in a 4 star hotel, I was rather suprised... and eventually felt brave enough to say so.
This is the first time I've given a generally unfavourable review on a hotel .
Love giving good reviews on hotels (like the excellent Two Bridges at Princetown from where we'd just come). Sadly the standard of this hotel - and particularly the reception staff who begin with a smile but quickly go on the defensive and on more than one matter, 'lacked honest replies'..., has led me to take time to share our experience on this ocassion.
- Official Description (provided by the hotel):
- Stunning location, breathtaking views of the coast and a short walk from the Harbour and Town centre, The Atlantic Hotel provides the perfect base from which to explore Cornwall. Whether it is a family holiday or a romantic getaway you will not be disappointed with your stay. ... more less
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- Also Known As:
- Atlantic Hotel Newquay
- The Atlantic Hotel Newquay, Cornwall