Booked for a special weekend away for anniversary having been married here a number of years ago.
Arrived to find out a major event taking place each night of our stay and no one had bothered to let us know when booking despite asking if hotel was busy.... Both events caused massive disruption to our stay. Nice room but no heating, brown water and a pathetic shower. Most expensive room in hotel spoiled by levels of noise until early hours, fire alarm around midnight and drunken revellers.
Complained to reception - Management basically ignored us and when we wrote in to complain as requested we received a letter back basically telling us to poke off ... This hotel doesn't care about its overnight guests - its just bothered about big functions. Staff overall were good - oity management don't care...
- Official Description (provided by the hotel):
- Stunning location, breathtaking views of the coast and a short walk from the Harbour and Town centre, The Atlantic Hotel provides the perfect base from which to explore Cornwall. Whether it is a family holiday or a romantic getaway you will not be disappointed with your stay. ... more less
- Reservation Options:
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- Also Known As:
- Atlantic Hotel Newquay
- The Atlantic Hotel Newquay, Cornwall