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“great stay”
Review of The Atlantic Hotel

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The Atlantic Hotel
Ranked #10 of 37 Hotels in Newquay
Certificate of Excellence
devon
Level 4 Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“great stay”
Reviewed 30 March 2014

My wife and I have just had 3 nights here and the stay and service was great once again. The room we had had a great big window looking out to sea. The room was very clean and tidy and we only had breakfast here which was excellent. We used the pool and Jacuzzi which was good but would have liked the water to be a bit warmer but the facilities are very good though. Only a 10 minute walk into Newquay so is a ideal location for staying in Newquay. Would recommend this hotel to anybody but make sure you have a good seaview.

Room Tip: Have a room with a seaview.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DevonMeadowbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantic-Managment, Owner at The Atlantic Hotel, responded to this review, 1 April 2014
Thank you for your great comments about The Atlantic Hotel! We agree... our sea views are stunning! Maintaining an excellent level of customer service is so important to us which is why we're very happy that you have enjoyed your stay at The Atlantic. We very much look forward to welcoming you back in the future. Kind regards, The Atlantic Hotel.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Falmouth, United Kingdom
Level 5 Contributor
76 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 22 March 2014

Good points: Sea views to die for, very friendly, helpful, relaxed staff (esp Dave the porter), a charming large Edwardian seaside Hotel in the grand tradition, very recently completely refurnished and renovated to a standard, not to a price - our room was lovely, sunny and with a dual aspect over Fistral and Town/Tolcarne Beaches, with a quality roomy bathroom - food fine for the price, we were on a special offer admittedly but the price represented real value for money, pool, jacuzzi, sauna (collect operating tokens from reception before your swim), food OK, breakfast in the large dining room great and a Chef who seemed to genuinely care about customer satisfaction, family run establishment so refreshingly non corporate.

Bad points: Bit of rust on the loo brush holder, stain on shaving mirror, no herds of wildebeest crossing the Newquay skyline, it isn't until you have explored that you discover that there is parking around the side and rear of the Hotel as well as the opp the front entrance but if there is a function on, it is barely adequate despite the fact that the Hotel says it is set in 10 acres of grounds!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christopher S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantic-Managment, Owner at The Atlantic Hotel, responded to this review, 26 March 2014
Many thanks for your review of our hotel. We pride ourselves on customer care and satisfaction and we are very happy that you enjoyed your stay with us. Thank you also for your constructive comments which we are now looking into. We sincerely hope to welcome you back to The Atlantic Hotel in the near future.
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Newquay, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 March 2014 via mobile

Utter pants, after being told by a friend who went the previous year not to go, we thought we give benefit of the doubt.....wish we didn't!!! 1st of all one of our party ordered the prawn cocktail when it came out is had more than 50% Salmon in it yet there was not mention of this on the menu, when it came to mains my sea food bisque was cold and almost water like, when the cheese cake came for desert I thought I must have ordered a cheese board as the mascarpone was over powering and I found it disgusting . So over the dinner was an absolute failure!

After we went into the bar where we couldn't get served for love nor money. In the end we left and went into town disgusted with the experience and will not be returning again !!!

Stayed December 2013, travelled with friends
Helpful?
4 Thank D8mow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantic-Managment, Owner at The Atlantic Hotel, responded to this review, 20 March 2014
Dear D8mow,

Firstly may I thank you for your comments on your New Year’s Eve experience at The Atlantic Hotel and secondly can I sincerely apologise that you did not enjoy your evening to the fullest. It has concerned us very much that you were not satisfied with your evening meal and that we were not given the opportunity to change or rectify anything for you on that evening in order to improve it for you. We have recently received a Rosette for fine dining and in the rare case where a customer does not enjoy their meal we go to great lengths to provide an alternative meal or rectify the situation. We care greatly about the customer experience and certainly would not like the thought of a customer leaving unhappy.
In reference to bar service, the bar was naturally busy on New Year’s Eve and we are sorry that you had to wait for service. Again, we would have been happy to provide you with table service if the problem had been raised. However, we are looking at our bar staff to customer ratio and re-evaluating our New Year’s Eve bar staffing numbers.
Please contact the hotel on info@atlantichotelnewquay.co.uk where we will be able to discuss this further with you. Your comments have been greatly received and we hope that you will be in contact so that we can go some way to changing your mind about not returning.

Kind regards
The Atlantic Team
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Skegness, United Kingdom
Level 4 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 9 March 2014 via mobile

My wife and I stayed at the Atlantic in September 2013 we booked for 3 nights and how lovely it was too, we arrived to fresh fruit and wine in room( promotion with room) the rooms are first class, clean, modern, fresh and spacious. The facilities are outstanding with a great pool and leisure facilities, the breakfast was excellent and the friendly chef chats to you as he cooks your eggs freshly, breakfast is of a high quality and there is plentiful. The view whilst eating breakfast is what starts your day with a smile. All staff are happy jolly people and are on hand to assist with anything you require, the hotel is situated well and not far from the town centre, evening meal was so enjoyable it's all cooked fresh with show cooking and may I recommend the fish dishes amazing well done to the chefs. My only gripe is that parking is a problem as non residents use restaurant so this can cause problems when returning from a day out, but that said don't let this discourage you. I would highly recommend this hotel, dinning is not geared for small children but more for the adult as fine dinning is offered, may I add the wine list is good too and lots to taste. Overall a grand beautiful well maintained hotel well worth the money

Stayed September 2013, travelled as a couple
Helpful?
Thank joandtim101046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantic-Managment, Manager at The Atlantic Hotel, responded to this review, 20 March 2014
Thank you for your lovely review about our Hotel. We take great pride in our customer service and customer experience and we are very glad you enjoyed your stay with us. With reference to parking, we currently have approx 50 on site parking spaces, however are now working on creating some additional parking spaces to add to that. Thank yo again for your comments and we hope to see you back at The Atlantic in the near future! Kind regards, The Atlantic Team.
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Exmouth, United Kingdom
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 February 2014 via mobile

Great hotel and lovely food in silks restaurant. Sea view was amazing from our bedroom.spacious room. Staff were all helpful. Special mention to the breakfast chef and silks head waiter. Very relaxing. We will definately return.Thank you.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank kirbysl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantic-Managment, General Manager at The Atlantic Hotel, responded to this review, 1 March 2014
Dear Kirbysl

Thank you for taking the time to review your recent stay with us. We are delighted to read you had such an enjoyable stay. We will be sure to pass on your special mention to our breakfast chef and head waiter in Silks.

We look forward to welcoming you back to the Atlantic Hotel in the future.
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Cornwall
Level 4 Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 8 January 2014

We decided this year to book more locally for a New Years Eve party and chose the Atlantic Hotel as we have used their "Silks Restaurant" a few times in the past with excellent results. On this occasion we decided on their main restaurant which is a larger function room also with a dance floor. All five of us enjoyed such a fantastic evening with excellent food and service, certainly the best overall New Years Party we have been to so far and we have been to many. The hotel is in a beautiful setting with uninterrupted views of the sea and coast and is beautifully decorated throughout with plenty of room for everyone. Well done the Atlantic.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank FredCornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level 5 Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 January 2014 via mobile

We were staying for the 2 night nye package. Nye celebrations were how you would expect a hotel party package to be. Staff are welcoming, friendly and nothing is too much trouble.

Food was good but nothing exceptional, wine was nice and bar service quick. We couldn't help but wonder if the new years day menu was made up of the previous nights dinner left overs.

The hotel has plenty of comfy areas to relax in during the day which is good with a little one, elderly one and rainy weather!

The lounge television was playing 'great gatsby' and the hotel provided chocolates and marshmallows on each table - nice touch.

The swimming is a lovely temperature and a nice size.

Bedrooms were very clean, nice sizes and the sea views were great during the rain and wind.

We walked into town, the fort inn, headland hotel and to the end of the coast to watch waves, all a pleasant walking distance from the hotel.

Would go back.

Stayed January 2014
Helpful?
Thank hollydollysparkle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Atlantic Hotel

Property: The Atlantic Hotel
Address: Dane Road, Newquay TR7 1EN, England
Phone Number:
Region: United Kingdom > England > Cornwall > Newquay
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Newquay
#5 Spa Hotel in Newquay
#11 Romantic Hotel in Newquay
#14 Family Hotel in Newquay
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Atlantic Hotel 4*
Number of rooms: 57
Official Description (provided by the hotel):
Stunning location, breathtaking views of the coast and a short walk from the Harbour and Town centre, The Atlantic Hotel provides the perfect base from which to explore Cornwall. Whether it is a family holiday or a romantic getaway you will not be disappointed with your stay. ... more   less 
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Also Known As:
Atlantic Hotel Newquay
The Atlantic Hotel Newquay, Cornwall

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