This hotel is a joke and full of comedians, however they are not so funny when you call to make a booking, on the telephone the staff are very polite and eager to tell you how great their hotel is, once they have got you there its a different story!
On arrival we were pleased to find our room was ready early, we were asked to settle the bill in full so we did, BIG MISTAKE!!!
Our room was on the outer corner wall of the hotel, and when booking the helpful staff had failed to mention there was a building site next door that started work, hammering and drilling at 7am , not the best start to the day when trying to relax.Not wanting to make a fuss we thought we we go and relax in the spa bath and have a swim in the "heated indoor pool" HA HA HA HA HA , The pool was freezing as was the spa bath , when i asked at reception why it was cold they casually told me the boiler was broken, so we asked the best way to walk in to town and the reply was "ON YOUR FEET" oh how i laughed!
At breakfast the next morning after being woken up to the tranquil sounds of hammering, we were shown to a table that sat almost on top of a dumb waiter that was loaded with dirty plates of left over food, i asked if there was any chance we could have a seat next to the window and was told "THERE ARE TWO WINDOWS OVER THERE" i took this to mean i could take my pick and started to move when i was told they were all taken, this was obviously another wise crack....the jokes just kept rolling in. When breakfast arrived it was swimming in grease and their idea of continental breakfast was cheap slices of what i can only think was attempting to be ham (not a selection of meats as described when booking) and dry croissants .
3 days in to the stay the pool was still not heated and when i complained to reception about the building work they just said that the builders were not supposed to start til 8, and gave no response about the pool or spa at all, basically they had your money and any customer service was not the agenda.
I now know why our room was ready so early, because no one in their right mind would stay in this dump any longer than they had to!!
- Official Description (provided by the hotel):
- The Kilbirnie Hotel ***, is located overlooking Tolcalne and Lusty Glaze beaches just a short stroll down onto the golden sands or into the surf,The Hotel offers comfortable en Suite bedrooms, some with fantastic sea views, our leisure facilites inc indoor heated swimming pool, hydro Spa, Sauna, Fitness centre , and outdoor plunge pool, Bar Restaurant and snooker room, We take the time to care about your holiday. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo and Priceline so you can book your Kilbirnie Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Kilbirnie Hotel Newquay, Cornwall