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“Clean, tidy and well maintained, had a great stay”
Review of Kilbirnie Hotel

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Kilbirnie Hotel
Ranked #29 of 37 Hotels in Newquay
Reviewed 24 February 2011

Room and hotel was very clean and very well maintained, gym equipment all worked, staff very friendly, food good homely cooking, well prepared and served, and plenty of it. Good location, nice and quiet. For what we paid for 2 nights B&B and one evening meal, it was first class.

  • Stayed: February 2011, travelled as a couple
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Thank Taff0508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kilbirnierecp, General Manager at Kilbirnie Hotel, responded to this reviewResponded 5 May 2011

Dear Guest

Thank you for your kind review.

We hope that we will welcome you to the KIlbirnie Hotel again in the future.

Best regards

Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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190 - 196 of 241 reviews

Reviewed 8 February 2011

This hotel looks good from the outside but once inside the quality is fairly poor.
The staff, in particular a lady on reception who I later found out to be the owner, are quite rude and uninterested in their guests.
Breakfast was overcooked and cold at the same time-some feat!
The room was a bit shabby and drafty and the owner not interested in our comments regarding this.

  • Stayed: January 2011, travelled as a couple
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1  Thank MinibreakPrincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kilbirnierecp, General Manager at Kilbirnie Hotel, responded to this reviewResponded 5 May 2011

Dear Guest

Thank you for your comments. However, we are unable to respond to this review as the hotel was actually closed from 2nd January until the beginning of February 2011.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2011

I spent a four day Christmas break at the Kilbirnie with my husband and 83 year old father. Hotel staff were very friendly and restaurant service was excellent. There were choices of starters, main courses and a sweet followed by coffee and mints, the food was delicious and couldn't fault it. We had a sea view room which was clean with clean towels every day. Tea and coffe in rooms but a bit mean with the tea bags (1 each a day). Bed and pillows were a bit hard and the duvet wasn't big enough for the bed. Ensuite old but adequate.

Entertainment was good on the last night with "In Dreams" who was brilliant and everyone joined in. Previous nights not so good and lots of people just left and went back to their rooms so that it lacked atmosphere.

The break was good value for money and I certainly would not hesitate to go back to the Kilbirnie again next Christmas or during the summer months. The hotel is right near Lusty Glaze Beach so summer months would be good. The hotel is not situated right in the heart of Newquary so no noise but you can easily walk into the town within five minutes so good location.

The hotel has a small indoor swimming pool and jacuzzi which were lovely and warm for the winter months.

  • Stayed: December 2010, travelled as a couple
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Thank wendyhowieson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kilbirnierecp, General Manager at Kilbirnie Hotel, responded to this reviewResponded 5 May 2011

Dear Guest

Thank you for your review and positive comments. We are pleased to hear that you both enjoyed your break with us.

Best regards

Reception

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2010

As some of you may have read previous reviews and/or my profile, you will see that I travel and stay all over the world and at differing levels of luxury.

I do not 'over expect' and found the Radio 2 (Jeremy Vine) show last week interesting and not surprised that Hotels don't like sites like these. Well, that's because they can not fob you off with a 'meal offer' if you are not happy - that was the end result from my horrific experience with The Village Hotel, Bury ... why would I want to go back to a hotel that gave such poor service!!!

Anyway, time to tell you about The Kilbirnie Hotel .... Firstly, book direct as I am sure the deal would have been better than via Late Rooms!!

We traveled with elderly parents so took advantage of the disabled room on the ground floor, whilst I had a first floor room overlooking the outdoor pool.

The welcome was warm and delightful, very traditional seaside (large) hotel.

We booked dinner in the restaurant on the first night and were impressed with the speed of service and quality of the food.

The dining room is huge but easily managed by the staff. Silverware on the table was a nice touch and the humour of the waiters was well balanced to meet each guest.

They have an indoor pool and hot tub (nice way to start the day), plus the beach is only minutes away. Check out the tide times when you visit, because at low tides you can walk all along the sand .... outstanding way to start of end the day too.

You are far enough away from town not to get noise, but close enough to visit.

Overall, it was a very nice experience and would recommend it to others.

  • Stayed: September 2010, travelled with family
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1  Thank RavingBonkers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2010

I stayed here for 3 nights at the hotel,my first impression from outside was it looked bigger than i thought it would,the reception was a bit old fashioned....The staff were polite apart from 1 person who seemed to be huffing every time he walked past after having spoke to a customer when serving breakfast which only happened on 1 day...our room was a family room,it was really clean and spacious..we did request a seaview room when booking,unfortunately they were unable to fufil the request,our view was of the bar and balcony with deck chairs but we could see a view to the side which was lovely.Their was no entertainment provided to keep the kids entertained or the adults...the kids either went swimming or played pool....Their wasnt much else for them to do,they got quite bored in the hotel as it rained for 2 days that we were there..
The breakfast was ok,i was surprised their was no fruit being served on any of the days..Parking was good,i always got a space.The only problem we had was getting woken up by the people above us at 5am every morning,you could hear the kids running about and people walking around,it sounded like really bad creeaking floor boards and our matresses were not very comfortable and the room was quite cold,the heating never seemed to come on and we couldnt dry the kids towels when we came back from the beach,the laundry room shuts at 7pm,other than that i would say the stay was average.Its location is about 10 mins to newquay town centre and close to most of the beaches and zoo.When i go back to cornwall i would probably try somewhere else to stay rather than the same hotel....

  • Stayed: August 2010, travelled with family
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1  Thank kittie30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2010

The hotel is located on the main rd on the way into the town centre very close to Tolcarne beach. The staff were very attentive on arrival and even allowed us to check in earlier than expected because they had the room ready, which was a big plus for us. On the whole our experience of the hotel was a good one. We used the indoor pool which was great for our 10yr old, the pool table kept him happy, there is also and outside pool and terrace if weather permits, so all good there. The restaurant offers silver servce at dinner which was nice, the food was not fantastic but was good enough for £16 for 3 courses, the waiting on staff were great, very attentive but not too much.Breakfast was a decent selection of the ususal cereals, toast , croissants, fruit etc Plus full english or variation of if you want it and all served to you by the staff. Our room was modern, clean, with a decent enough bathroom. A bit tight on the complimentary tea coffee in the room but so what. We paid £80 for B &B for 1 night for 2 adult & 1 child, we paid the extra for dinner (child half price we found when settling the bill ) In my opinion the Kilbirne gave us value for Money and we had a great time in Newquay. And yes, i would stay there again !

  • Stayed: August 2010, travelled with family
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Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2010

The Kilbernie was spotlessly clean and the food was very good. The hotel was cold and at times so cold our room felt and smelt damp. We asked for portable heater that was declined then offerred a south facing room that was equally as cold.
Although there were children in the hotel they did not provide any form of entertainment.
Overall a pleasant break for the family but we would not stay at the Kilbernie again or recommend it to families with children.

  • Stayed: June 2010, travelled with family
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Thank Familyfavs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kilbirnie Hotel

Address: Narrowcliff, Newquay TR7 2RS, England
Region: United Kingdom > England > Cornwall > Newquay
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#14 On the Beach Hotel in Newquay
Price Range: £53 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Kilbirnie Hotel 3*
Number of rooms: 66
Official Description (provided by the hotel):
The Kilbirnie Hotel ***, is located overlooking Tolcalne and Lusty Glaze beaches just a short stroll down onto the golden sands or into the surf,The Hotel offers comfortable en Suite bedrooms, some with fantastic sea views, our leisure facilites inc indoor heated swimming pool, hydro Spa, Sauna, Fitness centre , and outdoor plunge pool, Bar Restaurant and snooker room, We take the time to care about your holiday. ... more   less 
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Also Known As:
Kilbirnie Hotel Newquay, Cornwall

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