Unfortunately there were 50 young people on a school exchange in the hotel. There was a set menu to suit them (we were told dinner would be served at 7pm although it was stated it was between 6 and 8 pm on hotel info) and the bar was not allowed to open. The noise as they partied in the room next door was unbelievable, so much so that we had to complain at 12.45 am and the night porter intervened. Breakfast was pretty average. I must state that Michael the young manager came to speak to us the next afternoon and offered us either a room on the next floor above them or a transfer to the Great Western Hotel, as we had eaten there the previous night, we chose the latter. The lady Assistant Manager needs more training in customer relations in order to bring her up to the standards of how Michael handled the situation. On the good side they did not charge us for this one night stay. I suggest they inform other customers in future if they have young people staying, on this scale, as it does disrupt the leisurely stay for others. Michael is a good manager for a much better hotel, thank you for your help young man.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Book Direct Rooms, Odigeo, Expedia, Ebookers, Priceline and Hotels.com so you can book your Cliffdene Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Cliffdene Hotel Newquay, Cornwall