Visited here for one night in family room 40 with our two grandchildren Friday 2nd August. Absolute disgrace ! Anyone who reads my other reviews will notice that I am fair in my opinions. The hotel needs a very urgent refurbishment. Room 40 is an old L shaped room with an enclosed ancient en suite. Our double bed was awful, very old base which was frayed due to age, and an old mattress where the springs were very worn. The bed squeaked badly when you moved a little in the night. Very uncomfortable ! Our 4 year old granddaughter noticed the dust which rose from the carpet when you dared to move on it. To top it all off room 40 is next to the lift shaft and when the lift moved you heard a clunk click clunk coming through the wall. There is no excuse whatsoever for the horrendous quality of the room and furnishings. It is not cheap either, we paid £105 for the "special deal". Never again !, we would rather sleep on the floor in a tent, it would be more comfortable, cleaner, and probably quieter ! Ps hotel, no need to reply, you already had the chance via Evivo agency, and I also submitted comments to your head office but have had no reply. How about a refund ? - I don't want it but why not donate £100 to a local charity as a matter of goodwill ?
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- Also Known As:
- Cliffdene Hotel Newquay, Cornwall