Last minute booking for 6 nights for 2 adults and 2 children - 5 & 10. Any anxiety about relative low cost (and availability) in peak season for family room dispelled almost immediately on arrival (and to some extent by helpful pre-arrival service). Very friendly, attentive staff, eager to please. Great location and facilities so weather did not matter - proximity to Fistral beach made frequent visits easy. Room surprisingly large and well appointed. Would have preferred single or bunks than double sofa bed for kids but recognise hotel cannot have this in every room. We could easily get to balcony by ingeniously turning up end of sofa bed in daytime! Room spotlessly clean and serviced daily. Rest of hotel well cared for too and looked regularly refurbed quite stylishly. Had pre-paid for breakfast which was good move and cheaper and more convenient than hunting out local Costa or similar every day - choice and food quality was good. Because of weather ended up having dinner in Hotel 4 nights out of 6 and pleasantly surprised by quality and value for money - menu is mix of classic pub food and more adventurous, locally sourced dishes, especially fish and seafood. Not stellar but good except for one night when either we were late, restaurant busy or regular chef on night off. Kids menu good and mostly home made. Quite surprised by some of the negative comments in other reviews: don't recognise the complaints about cleanliness or staff at all. Parking was not an issue for us even though we didn't book in car park - close on-street parking was reasonably available if you were sensible about timing return. We had a great stay and only reason for 4 rather than 5 stars is there are some areas where room for improvement. I guess its difficult to do anything about heat other than installing expensive aircon. WiFi is not good - sporadic service - and certainly does not extend beyond reception area. Breakfast is a little late and I wonder if extending start to 7.30 or even 7.00 might cut down on congestion others (not us) have complained about. I didn't think the sausages were 'cheap' (see other reviews) but probably fried or griddled rather than grilled which gives that greasy, gelatinous consistency - that said, bacon was superb. Bar prices on high side. After dinner entertainment 'homely' and kids loved it but I can imagine wouldn't suit all tastes. However, to mark Esplanade down heavily on basis of these shortcomings would require a certain type of personality. From our experience, upsetting staff would require real effort - the customer-centric ethos was demonstrably evident even in obviously new or temporary staff. Clearly a high percentage of guests were regular or repeat business - across age and 'social profile', even the elderly coach parties - and it's easy to see why. Easily as family friendly as some of those far more expensive 'anyone for tennis' family hotel chains. I would certainly return to Esplanade, especially after seeing the tariff for the competitor 4* Headland. In fact, in post holiday mood was already looking at potential for Easter and long weekends.
- Official Description (provided by the hotel):
- The Esplanade Hotel is a contemporary family-focused hotel overlooking the world-famous Fistral Beach in Newquay with stunning views from inside and out. The Hotel is more than just a place to sleep - it's a place where you can enjoy quality family holidays on the North Cornwall coast; from splashing about in the heated indoor pool and dining together in the informal family-friendly Ocean View Restaurant to exploring the indoor and outdoor play areas or chilling out in the reception lounge whilst soaking up the view and enjoying a coffee. The hotel is also home to the Quiksilver Surf School and all guests receive discounted surf lessons and equipment hire- the Esplanade Hotel really does have something for all the family! ... more less
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- Also Known As:
- Esplanade Hotel Newquay
- The Esplanade Hotel Newquay, Cornwall