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The Esplanade Hotel
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Reviews (1,490)
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Reviewed 21 August 2012

Last minute booking for 6 nights for 2 adults and 2 children - 5 & 10. Any anxiety about relative low cost (and availability) in peak season for family room dispelled almost immediately on arrival (and to some extent by helpful pre-arrival service). Very friendly, attentive staff, eager to please. Great location and facilities so weather did not matter - proximity to Fistral beach made frequent visits easy. Room surprisingly large and well appointed. Would have preferred single or bunks than double sofa bed for kids but recognise hotel cannot have this in every room. We could easily get to balcony by ingeniously turning up end of sofa bed in daytime! Room spotlessly clean and serviced daily. Rest of hotel well cared for too and looked regularly refurbed quite stylishly. Had pre-paid for breakfast which was good move and cheaper and more convenient than hunting out local Costa or similar every day - choice and food quality was good. Because of weather ended up having dinner in Hotel 4 nights out of 6 and pleasantly surprised by quality and value for money - menu is mix of classic pub food and more adventurous, locally sourced dishes, especially fish and seafood. Not stellar but good except for one night when either we were late, restaurant busy or regular chef on night off. Kids menu good and mostly home made. Quite surprised by some of the negative comments in other reviews: don't recognise the complaints about cleanliness or staff at all. Parking was not an issue for us even though we didn't book in car park - close on-street parking was reasonably available if you were sensible about timing return. We had a great stay and only reason for 4 rather than 5 stars is there are some areas where room for improvement. I guess its difficult to do anything about heat other than installing expensive aircon. WiFi is not good - sporadic service - and certainly does not extend beyond reception area. Breakfast is a little late and I wonder if extending start to 7.30 or even 7.00 might cut down on congestion others (not us) have complained about. I didn't think the sausages were 'cheap' (see other reviews) but probably fried or griddled rather than grilled which gives that greasy, gelatinous consistency - that said, bacon was superb. Bar prices on high side. After dinner entertainment 'homely' and kids loved it but I can imagine wouldn't suit all tastes. However, to mark Esplanade down heavily on basis of these shortcomings would require a certain type of personality. From our experience, upsetting staff would require real effort - the customer-centric ethos was demonstrably evident even in obviously new or temporary staff. Clearly a high percentage of guests were regular or repeat business - across age and 'social profile', even the elderly coach parties - and it's easy to see why. Easily as family friendly as some of those far more expensive 'anyone for tennis' family hotel chains. I would certainly return to Esplanade, especially after seeing the tariff for the competitor 4* Headland. In fact, in post holiday mood was already looking at potential for Easter and long weekends.

  • Stayed: August 2012, travelled with family
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Thank SwannyKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraCameron, General Manager at The Esplanade Hotel, responded to this reviewResponded 8 September 2012

Thank you for your lovely review and your kind comments about a number of our facilities and staff. We are delighted that you enjoyed your stay with us, you are right in that not all of our family rooms have single beds or bunk beds, but if you would like this in the future please do not hesitate to ask for this at the time of booking. We are always trying to improve our family activites and our entertainment but I am glad that you enjoyed the activities whilst you were here. We like to welcome back return guests every year and hope to see you again soon – maybe October half term!

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Reviewed 21 August 2012

We booked a short break through Travel Zoo for ourselves and our two granddaughters aged 5 and 6. The hotel staff were excellent, room was large, clean and tidy. The facilities for children were excellent - even catering for simple touches such as having buckets and spades for the children to use on the beach. The pool was clean and warm and the outside play area for the children was very good. The only down side to the holiday was the lack of parking and the meals are rather pricey but the quality is good. Overall though, a very good break with fantastic views of the sea and very close to the lovely Fistral Beach. I would certainly recommend this hotel for a family break.

  • Stayed: August 2012, travelled with family
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Thank Valerie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraCameron, General Manager at The Esplanade Hotel, responded to this reviewResponded 8 September 2012

Thank you for your kind words, and I am very pleased that you were able to take advantage of our simple touches like the buckets and spades. We hope your grandchildren enjoyed their holiday and we hope to welcome you all back soon

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Reviewed 20 August 2012

Stayed 3 nights on Travelzoo deal. Great value for money, excellent breakfast, good sized room, clean and well maintained. Friendly and helpful staff. Evening dinner very nice and again good value.Only issue was the hotel was very hot.
Will definitely return.

  • Stayed: August 2012, travelled as a couple
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Thank PLW2907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraCameron, General Manager at The Esplanade Hotel, responded to this reviewResponded 8 September 2012

Thank you for taking the time to write a review and we were delighted to see that you enjoyed your stay with us. Look forward to welcoming you back soon

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Reviewed 18 August 2012

Stayed here for 4 night break to celebrate my 30th birthday. Our 'Best' room was fabulous with champagne waiting for us in the room. The sea views were breathtaking not only from the room, but also the reception area and restaurant. Staff very friendly and accommodating, restaurant served good quality food.
Had a great time, thank you so much.

  • Stayed: July 2012
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Thank Sandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraCameron, General Manager at The Esplanade Hotel, responded to this reviewResponded 8 September 2012

Thank you for taking the time to write a review, we are delighted you enjoyed your special celebration with us and we hope to see you again for many more celebrations or just because!

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Reviewed 17 August 2012

Stayed for a 3 night break with Travelzoo in July which was very good value. Wonderful view of the bay, very friendly and efficient staff, breakfast first class and room very clean. The only downside was that the outside areas were rather neglected. Even so would certainly recommend this hotel.

Stayed: July 2012, travelled as a couple
Thank Diane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraCameron, General Manager at The Esplanade Hotel, responded to this reviewResponded 8 September 2012

Thank you for taking the time to write a review, very pleased to see that you enjoyed your stay and the wonderful views of Fistral Beach! Hope to see you again in the future

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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