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“Great place to stay”

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The Esplanade Hotel
Ranked #5 of 38 Hotels in Newquay
Certificate of Excellence
Derby, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great place to stay”
Reviewed 27 April 2013

We stayed here for three nights at the beginning of April.
The lobby of the hotel is nice and light and modern and so is the bar. The staff welcome you and were very friendly. You can have a coffee and sit in the comfortable chairs looking over the beach and watch the surfers. The dining room is very spacious and very clean. When we got to our room it was quite modern with excellent views. Unfortunately as soon as we unpacked some kid in the room above decided to play trampoline on the bed. I don't like to complain but we came to relax and we didn't want to put up with noise. Anyway, the staff couldn't do enough to rectify the problem and we were offered another room. It is a family hotel, something I didn't really think about when booking. The staff were very apologetic even though it wasn't their fault.
Every member of staff was friendly. I can't understand some comments on here that say they weren't. Perhaps they expect people to walk round with cheesy smiles on their faces all the time. They were very helpful and made conversation, especially the Bar Manager and his staff. The breakfast staff were also good. They rallied round making sure people had what they wanted.
We only had breakfast, but it was very good. Traditional breakfast, as well as fruit, cereals and lovely pastries, all fresh and plenty of them.
The location is great. Having stayed in Newquay several times I was a little concerned about the distance to walk into town, but it really is only about a fifteen minute walk. You can cross the road and go down some steps and you're on Fistral beach. Lewinnick Lodge bar and restaurant is a pleasant 20 minute walk and the views are amazing, so is the beer and the food.
If I was going to be picky I would only say that the two bedrooms I saw could really do with a little redecoration. But this hotel is definitely a three star hotel.
Overall it's a great place to stay and we will return and we would gladly recommend this hotel to anyone.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nsimster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (367)
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Bucks
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 April 2013 via mobile

We enjoyed our stay here overall. The public areas were nicely decorated and pleasant. However, the staff were not terribly friendly and tended to chat mongst themselves a bit too much. We booked a Family Room with a sea view. It was brilliant - great view as promised, spacious and clean. The evening entertainment was a bit dire though, and drove us out of the hotel. The swimming pool was good to have but could really have done with some lockers to leave your clothes in while you swim.

Stayed April 2013, travelled with family
Helpful?
1 Thank BucksRazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraCameron, General Manager at The Esplanade Hotel, responded to this review, 27 April 2013
Thank you for taking the time to write a review, I am pleased that you enjoyed your stay overall but disappointed that you didn't receive the high standard of service that we expect from all of our team. We are looking to put some lockers in the changing areas in the near future and hope to see you again soon
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Shrewsbury, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 April 2013

I wanted a proper holiday for my family during the second week of Easter (no cooking or washing up for me!), so booked a family room with bed, breakfast and dinner. The website was good and thankfully the hotel lived up to it! I needn't have worried!
The hotel had everything we could have wanted, and more! The room we stayed in was a good size with good storage and bunk beds for the kids (3 and 5 year old) - good and functional. We had patio doors that opened onto the kids outdoor play area - the kids were in their element and outside on it as often as they could allowing my husband and I a coffee and chat! We opted for non sea view room, but you could just see it out of our room anyway. The bathroom was a little dated but I don't see that as a problem as long as everything works and is clean and tidy. Only downside was the bath which was a jacuzzi bath which I don't know if it worked or not, but the water jet holes are very inviting for little fingers! A standard bath would be better for a family room in my opinion.
We ate far too well this week - our powers of resistance were futile against the wonderful breakfast spread of full cooked English, pastries, cereal and yoghurts etc! The croissants were a little dry on a couple of mornings, but that is the only complaint I have. The 3 course evening meal was changed on a daily basis and was inviting and tasty!! The kids menu was good and they also offered small portions of the adults menu which I liked. So everyone was very happy and well fed. The waiting staff brought crayons and pictures to colour at every meal which was brilliant. The kids also had a bedtime story under the door every night which was a lovely touch.
A very friendly hotel with soft indoor play area for the kids, child friendly swimming pool and kids activities each day too (thanks Charlotte!)! So glad it wasn't one of those tacky hotels doing adult entertainment in the evenings!!!
Location was brilliant being a stones throw from Fistral Beach - fabulous views out of the front windows! All in all a fantastic holiday at a super hotel with brilliant staff and great food - what more could we want?! Thanks to all at The Esplanade - We will be back!

Room Tip: Rooms 301, 302 and 303 have direct access from the room via patio doors to the kids outdoor play are...
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hopscotch2468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraCameron, General Manager at The Esplanade Hotel, responded to this review, 27 April 2013
We look forward to seeing you again and thank you for your lovely review. We are so pleased that you managed to enjoy a lovely family holiday with no washing up in sight!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Midlands
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 April 2013

Just returned from a long weekend with the family. The Esplanade has to be the best hotel I have stayed in when considering its position (overlooking Fistral Beach). I never tired of sitting on the comfy chairs in the lounge area - just perfect. The hotel room was a family room with a double bed and a fold out sofa. The room was very roomy though a little dated it served its purpose as somewhere to lay our heads and was extremely clean. What was a nice touch was the bedtime story that was pushed under our door each evening, never seen that before but the kids loved it. The public areas - restaurant, lounge, bar and swimming pool are excellent. The breakfast was a serve yourself, again excellent as you could eat as much as you liked!!!! Would I stay at this hotel again ? - defo if I am down in that area again.

Room Tip: Our room was at the back of the hotel - pity as the rooms at the front would have had an excellent v...
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Youngns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraCameron, General Manager at The Esplanade Hotel, responded to this review, 27 April 2013
We look forward to seeing you again soon and would like to thank you for leaving a review after your stay with us
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 April 2013

We stayed at the Esplanade as a family over easter. Location is amazing, you can sit in the lovely lobby or enjoy a nice well cooked breakfast in the resturant with a stunning view of Fistral beach. The decor is modern and the hotel has a nice family atmosphere. Evening enternatinment for kids is good also. The bar/resturant staff are lovely and really helpful.

The problem are the rooms. You can see the management are trying to bring the hotel up to the modern standard. I also realise that hotel rooms are really only to get a night sleep in, and you enjoy your holiday away from them. But the mattresses in our room were the cheapest you can get, so uncormfortable. Me and my family hardly got any sleep in 3 nights. Add to that the carpets are so thin that you hear EVERYTHING from the floor above, the guests of which came in drunk two nights. We came back needing another holiday to get over this one.

Maybe we got a bad room, but I have stayed in alot better, for less money.

Like I said you can see they are trying, but get the simple things right first.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank BondiBirmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraCameron, General Manager at The Esplanade Hotel, responded to this review, 27 April 2013
Thank you for taking the time to write a review and I apologise that you were disappointed with your room. I will ensure that the problem with your mattress is immediately looked into and rectified. I was pleased to see that you enjoyed the rest of your stay with us and I hope that you would choose us again in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
Reviewed 7 April 2013

3rd stay at the hotel which is a compliment. The location is sensational and parking is not a problem. The breakfasts are excellent and staff very friendly. The only negative is the choice of evening meal and general hygiene / cleanliness of the pool and sauna. In the week we stayed I could see no sign of the sauna and pool having been cleaned.

Room Tip: If you have a family then room 108 has fantastic views of Fistral Beach and there is some privacy be...
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MannDJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraCameron, General Manager at The Esplanade Hotel, responded to this review, 27 April 2013
We were very pleased to welcome you back again over Easter, I was disappointed that you did not seem to enjoy your evening meals on this occasion and will highlight this to the chef. We have regular cleaning of our pool area and also overnight cleaning but thank you for bringing your concerns to our attention and I will investigate into this further, hope to see you again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wales
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 7 April 2013

We stayed at the Esplanade with a coach party, the hotel was clean and the food was very good although as a coach party we were all crammed together in the dining room with no space to move unless you were banging into the next table a small matter but annoying as it is a large dining room. Lovely views from the lounge over the bay but not enough seats for everyone in the evening when there were a lot of children. I think it is more a family hotel as there was a very good programme for children but no entertainment for adults. We enjoyed our stay but please some higher and more comfortable seats in the lounge for us oldies!!

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank goldenoldieWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraCameron, General Manager at The Esplanade Hotel, responded to this review, 27 April 2013
Thank you for taking the time to write a review after your recent stay with us and I will ensure your comments are passed onto the Restaurant Manager, hope to see you again in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Esplanade Hotel

Property: The Esplanade Hotel
Address: Fistral Beach Esplanade Road, Newquay TR7 1PS, England
Phone Number:
Region: United Kingdom > England > Cornwall > Newquay
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Newquay
#8 Business Hotel in Newquay
#9 Romantic Hotel in Newquay
#13 Family Hotel in Newquay
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Esplanade Hotel 3*
Number of rooms: 90
Official Description (provided by the hotel):
The Esplanade Hotel is a contemporary family-focused hotel overlooking the world-famous Fistral Beach in Newquay with stunning views from inside and out. The Hotel is more than just a place to sleep - it's a place where you can enjoy quality family holidays on the North Cornwall coast; from splashing about in the heated indoor pool and dining together in the informal family-friendly Ocean View Restaurant to exploring the indoor and outdoor play areas or chilling out in the reception lounge whilst soaking up the view and enjoying a coffee. The hotel is also home to the Quiksilver Surf School and all guests receive discounted surf lessons and equipment hire- the Esplanade Hotel really does have something for all the family! ... more   less 
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Also Known As:
Esplanade Hotel Newquay
The Esplanade Hotel Newquay, Cornwall

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